Customer Service Security

Raventhan Rajanthiran

416-***-**** • adc2ui@r.postjobfree.com

Highlights

Software: DHCP, Window Server 2016, Office 365, Microsoft office (Project, PowerPoint, Access, Excel and Crystal ball), FTP Server, Web Server, SMTP Server, CRM, System Development Life Cycle (SDLC), Active Directory, VMware, VBA, Knowledge of Exchange Data Interchange (EDI) formats, Microsoft Exchange, SQL, Agile and Scrum Methodology.

Hardware: Configuration, Troubleshooting and Maintenance of PCs (clients and servers), Routers, Firewall Home/Office, Cabling, DNS, Cisco Switches/Routers, Dell, IBM, HP,TCP/IP, Phone Systems IP/Digital.

Help Desk role.

PeopleSoft and Oracle software – 9 years

Python, HTML, Java scripting – 3 years

Effective communication skills both verbally and in writing

Excellent critical thinking, analytical and problem-solving skills

Ability to work independently as well as in a team environment

Education

Specialization Java Programming and Software Engineering Fundamentals, Duke University 2020

Specialization in Computer Security and System Management, University of Colorado 2019

Bachelor of Commerce, Business Technology Management, Ryerson University 2016

CERTIFICATIONS

Windows Server Management and Security

Google IT Support (in progress)

Enterprise System Management and Security

Linux Server Management and Security

Projects

Java Programmer, Ryerson University 2012-2016

Programmed a grocery store emulation using Java script.

oAllows user to purchase various products like a regular grocery store.

oProvided the user subtotal, and final total along with quantity per item and subtotal.

oProvided user options to select for payment methods, and displayed (change back, gift card balance, approved/declined).

oKept update on amount of inventory, which allowed me than to order more, and update inventory, and prevents customer to purchase sold out product.

oThe program also allowed me to open and close the store like a real life store, with a flash loading screen.

Linux programming, Ryerson University 2012-2016

Coded entire user login for Virtual Machine

oCreated user names, and password using command prompt useradd and passwd

oInstalled and removed various applications as the user, using only command prompt.

oCreated a group and assigned users to that group by only using specific command prompt

oDisplay all the files on OS.

EMPLOYMENT

Customer Service, Canadian Tire Gas Bar April 2014- Present

Provide customers with fast and efficient service

Responsible for daily sales closing, which includes balancing the money, depositing, detecting fraudulent cash, and activity

Report any important activities, such as service requirements, damage, etc.

Working with Cash transaction, providing customer with accurate change.

Solve customer complaints

Conducting inventory of supplies and placing orders in a timely manner to ensure that all supply demands.

Responsible for opening and closing the store

Network Security Access Service Rep level 6, TD Bank February 2018- January 2020

Support, patching and remediation in response to security flaws

Provided customer service, done through email or phone calls.

Used Citrix as a Virtual desktop to access various applications.

Monitored, maintenance, reported and tracking incidents in the central ticketing system

Mapped users to application using Microsoft Active Directory

Provided password reset for internal TD clients after verification process was successful, making sure user was able to get into various application successfully.

Successfully Add/Remove users based off submitted request, after verification process in a timely manner, ensuring the team doesn’t get behind on request.

Provided technical support to internal clients on various applications, if requested and made reports for each case by creating and closing tickets.

Experience providing database user customer support, resolving user issues is helpful

Providing potential solutions for issues that come across, during quality assuring stage.

Demonstrated problem solving and time management skills.

Technical Account Manager, Fleet complete October 2016-January 2018

Provide consulting services to dozens of clients in various vertical markets including manufacturing, construction and more.

Research and recommend technological solutions for the app that facilitate client objectives and profitability.

Coordinate and manage implementation projects including server and cloud migrations.

Conduct regular status meetings with clients.

Coordinate upgrade of inadequate firewall and wireless network in the test location.

Consult with vendor for specific compliance configuration.

Verify all requirements met in a test restaurant so the agreed-upon solution can be implemented in remaining restaurants.

IT Analysis Consultant- Capstone Project January 2016-August 2016

Client: Davenport Perth Neighbourhood Center

Tasked with enhancing the database process for a organization.

Had bi-weekly meetings with the client, to get and give update on information.

Used System Development Life Cycle (SDLC) for the java portion of the project.

Used Microsoft Excel, to measure savings, cost and profit.

Completed a financial analysis of each potential solution to justify capital expenditure.

Maintained strong client relationship through weekly status update meetings via face to face or email, and effective use of requirement documentation to clients’ needs are met

Proposed three potential solutions to the executive team, including implementation plan;

Analysed medium to large data to come with potential solutions.

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