A PGD holder specialized in Clinical Research Management and Bachelor’s in Nursing, with around 9 years of experience in Healthcare and Pharma business areas such as Utilization management, Health insurance transaction processing, Data Design Medidata Site Payments, Data Management, Clinical trial disclosure, Root Cause Analysis, soft skill and technical training, and client relations.

Skills: Knowledge on HIPPA, Clinical Trial Management (CTMS), Medical coding, Clinical Trial Disclosure, ICH – GCP, Clinical research site payments

Tools: MS Offic, MedDra, WHODD

PROFESSIONAL WORK EXPERIENCE

ACCENTURE November 2011 – February 2020

Part of Operations in Life Sciences sector within Accenture. Helped clients in processing health insurances. Have assisted multiple clients to perform site payments in clinical research organizations.

Business Advisory Senior Analyst

-Assisted the client in process the health insurance cases in utilization management.

-Evaluated the medical necessity for the inpatient and outpatient services based on the applicable health benefit plan.

-Performed accurate initial verification of the providers.

-Conducted prospective and retrospective reviews for the inpatient and outpatient services.

-To conduct daily as well as periodical team huddles, sharing updates to enhance the process knowledge, discussing the monthly targets in order to deliver high performance.

-To monitor team performance, increasing the productivity by providing individual feedbacks to the associates. Floor Support as an SME in order to help the service providers, i.e., Doctors and facilities. Handling Escalations and providing the best solutions for the disputes. Query Resolutions for client escalations - maintaining seamless client relationship.

-To conduct process training for the new hires and handing them over to the respective teams with adequate skills, post “On Job Training” period.

-Root Cause Analysis (RCA) for error(s) and, to the need for training. Ensured the completion of all compliance/Mandatory trainings as per SLA. Facilitated the training programs.

-Medical coding - MedDra, WHODD

-Assisted multiple clients in Clinical research site set-up, payee set-up and processing payments Medidata tool. Conducted root cause analysis in order to reduce errors and increase the overall performance.

-Processing of Lifecycle Safety data by collecting and tracking incoming Adverse Events (AE)/endpoint information.

-Clinical trial disclosure end to end- Publishing the registrations and results of the completed studies in CT.gov for US sites and EudraCT for European sites.

OWAISI COLLEGE OF NURSING – Tutor Mar’10 – Sep’10

-To conduct both theory as well as practical classes on Medical Surgery

SHADAN INSTITUTE OF MEDICAL SCIENCE – Clinical Instructor Jan’09 – Feb’10

-Teaching Theory and practical for Nursing. Worked as teaching coordinator.

PROJECT & TRAININGS

Sl. No.

Title

Organizaion

Period

1

Represented as a PPA (People – Process advocate) for 8 projects with a near head count of 5000 employees.

Accenture

Oct’14 – Present

2

Project Top Talent (Platinum Award Winner)

Accenture

May’15 – May’16

3

NPD (Non Permitted Disclosure) buster project

Accenture

Dec’12 – Mar’13

4

Organized workshop on safe water and food hygiene.

Shadan

One day programme

EDUCATION

PGDM

CREMA – Clinical Research Management

2011

71%

B.Sc

Shadan Institute of Medical Sciences

2009

62%

AWARDS

Accenture Services Pvt. Ltd

-Nominated for being top talented in Accenture for the year 2015.

-Have been awarded with Platinum in 2016 for excelling in top talent program.

-Received Rockstar award in Addo Agnitio Award program, for collaboration and knowledge sharing for Q3, Q4 FY15 and Q1 FY16

-Received Guru award in Addo Agnitio Award program, for collaboration and knowledge sharing for Q2 FY15.

-Received Champion Badge for the month of January 2015.

-Received Guru award in Addo Agnitio Award program, for collaboration and knowledge sharing for Q2 FY14

-Won Numero Uno for the month of September 2014.

-Won Good Samaritan award for Q1 FY’14.

EXTRA CURRICULAR ACTIVITIES

-Organized and actively participated in CSR events

-Organized people engagement activities in Accenture.

-During academics emceed the annual events.

PERSONAL INFORMATION

-Languages known : English, Telugu, Hindi, Nepali, Kannada, Tamil, Malayalam

-Address : 96, Green House Layout, Doddathoguru, Bengaluru – 560 100.

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