Manager Project
Resume:
Don C. LeDoux
IT Project Manager
Personal Information
Address
N7329 540th Street
Menomonie, WI 54751
Phone
***.******@*****.***
LinkedIn Profile
www.linkedin.com/in/donledoux
A resourceful, solution-driven professional with over 20 years of experience successfully delivering IT organizational strategies. Known for strong leadership and collaboration skills on diverse teams. A charismatic customer-centered leader with a demonstrated track record of managing aggressive schedules and goals. A “Go-To” person that has exemplary root cause analysis and that enjoys mentoring team members. Seeking a role in an organization that can leverage my business, IT, and project management skills to create a rewarding partnership.
Experience
Implementation Manager (2019 – 2020)
Omnicell Inc - Project Manager, BioMed Hardware Technician, On-site lead, and consultant
• Managed a team of resources setting up and implementing pharmaceutical automation software and hardware.
• Managed project administrative activities of multiple simultaneous project timelines
• Trained and mentored project team members.
• Planned all aspects of complex software and hardware implementation projects project including status reporting, internally and externally to assure all stakeholders receive the required level of detail needed to carry out successful projects.
• Managed project scope, resources, and deliverables within a specified timeline while continuously measuring and anticipating the client’s power to alter the agreed-upon scope.
• Proactively identified significant project risks, developed mitigation strategies, escalate to leadership, and implemented approved mitigation steps.
• Actively led status meetings with the client and project team. Completed weekly reports for client projects
Technical Service Senior (2014-2019)
University of Wisconsin – Stout
• Offer friendly and positive technical support services that are employed to cultivate solid relationships that promote university initiatives and strategies at multiple layers of the system.
• Lead, plan, and participate in teams that accomplish both departmental and university strategic and business goals.
• Led a cross-functional project team of campus leaders in putting through a campus-wide solution that streamlined faculty activity reporting, web profiles, and simplified accreditation reporting for the university.
• Plan, schedule, implement and support, technical projects related to system infrastructure, security management, maintenance, and day-to-day operations of the university.
• Provide a technical link between clients and system administration, to help promote continuous improvement of systems and support.
• Produce and present professional technical training sessions for new technologies for multiple strata of the organization.
Don C. LeDoux
Project Manager
Technical Service Senior (2004-2014)
University of Wisconsin – Stout
• Desktop administration and deployment of Windows and Apple operating systems.
• Effectively planned the delivery of 50+ software titles and updates for 12,000 computers and 22 labs by anticipating and managing change across a diverse academic
community.
• Coded and developed a university software delivery system authored in .Net, which reduced service times and ensured 100% compliance of software licenses.
• Consulted and advised on all university software purchases, helping leadership understand the true total cost of ownership.
• Trained and mentored team members on how to deploy Windows and Apple systems. Authored support
documentation and service level agreements.
Support Technician (2003-2004)
IDEXX Vetconnect Systems, Inc.
• Provided professional customer support for proprietary software used in veterinary clinics.
• Identified and developed documentation for the inventory control module that provided a workaround solution for groups with multiple clinics to use the same database to manage inventory at each clinic.
• Recognized for technical expertise and ability to resolve 90% of customer issues on the first call.
• Known as a quick study and a self-starter. Offered a promotion to tier II hardware support position after just five months of work.
Student Telecom & Networking Manager (2001-2003)
University of Wisconsin – Stout
Student position leading a team of student supporting voice and data infrastructure for the UW-Stout campus.
• Recruited, hired, and scheduled student hours while ensuring policies and processes were adhered to by leading by example for accuracy and timeliness of response time to helpdesk tickets.
• Trained team members on networking fundamentals that improved the overall knowledge and skills, reducing overall response resolution times.
• Authored and designed student technician training manual covering network and voice fundamentals and standards unique to UW-Stout’s network infrastructure.
• Evaluated student’s performance and created training plans for critical areas of improvement.
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