Adeel Mustafa

Dubai, United Arab Emirates

+971-**-*******

adc29k@r.postjobfree.com

Adeel Mustafa Linked Profile

Education

Bachelor in Computer Science (BSCS Honors) August, 2006

National University of Computers & Emerging Sciences, FAST Islamabad, Pakistan

CGPA 3.14 / 4.0 (120 Credit hours)

Dean’s Honors list for two consecutive semesters (SGPA > 3.5), Spring 2003 & fall 2002

Executive board member (NASCON), a software/gaming competition and business case competition society founded by students of university

Profile Summary

Around 14 years' experience in consultancy and mega transformation projects/programs mainly in telecommunication (ICT), Enterprise System Integration, ICT Digital Transformation and Mobile Financial Services

Since 2018, Transitioned from Information & Communication Technology (ICT Sector) to Airline/Aviation industry with a wonderful experience of working for Largest Airlines in the Middle-east flying over 142 destinations across 6 continents

Professional Experience in implementing SOA integration solutions in Telecom GSM environments, working on TIBCO ESB, IBM BPM & Integration Bus, Billing System & CRM systems (BSS) as Technical Architect

Skilled in business process management and enterprise application integration design/development using TIBCO BW, EMS, Rvd, iProcess & IBM Integration Bus, IBM BPM Suite, Web services, BPEL, SOAP UI, JMS and message driven beans

Defining the Solution strategy & Blueprints for SOA, Integration, BPM, and Micro-service based Architecture.

Part of Core Architecture group in Emirates group IT Strategy department who is responsible for bringing in the innovation, Technology Leadership and defining the Architecture Framework of entire Group IT Landscape

System/Solution strategy for Enterprise Cloud & Big Data Solution Integration being the prime area of focus and key highlights of my experience in Emirates

Detailed Experience

EMIRATES GROUP—Dubai, U.A.E August, 2018 – Present

Solutions Architect, Architecture Group

Defining the Integration Solutions for Business As Usual systems adhering to the best Industry standards while ensuring minimum efforts and timelines

Defining the integration framework for Corporate API’s integration with Internal Systems & External world to fully integrate the SaaS Based Vendor platforms and Partners with the Emirates Airlines Inbound/Outbound channels

Enterprise Architect for Global dnata Architecture Assessment of dnata Ground handling, Cargo Handling, Airport Experience, Travel Services and Catering business across the world

Supported the Use Cases around Data Integration, Ingress/Egress, Data transformation, enriching and creating a genome structure of data using Azure Data Lake and Hadoop file system

Establishing the framework for Accessing the data & information considering security, compliance and efficient retrieval from various sources i.e; Core, Dnata-MIS, ERP, Baggage handling, Loyalty, Web & Mobile, Data Lake, Analytics systems across the enterprise boundary

Participated in API Gateway RFT, Proof of Concept and evaluation of technology offerings from Product Vendors. The expectation is to support all the 3rd party and partner integration with the API gateway to secure & monetize the Emirates API’s. A comprehensive analysis of the competitive products has been performed based on high availability and around 3000 TPS benchmark & other functional requirements

Part of core team working on OmniChannel layer for creating a business orchestration layer for seamless customer experience across all channels and micro-services

Supporting use cases around Emirates skywards Loyalty integrations and access of customer profile data from loyalty systems

Advisory role in standardizing the data access and retention policy as part of GDPR compliance initiative

Technology Stack: AWS & Microsoft Azure Cloud, Couchbase, Microservices architecture, SnapLogic, Tibco BW, Tibco EMS, API Gateway, Okta IDM, Apache Kafka, Dockers, OpenShift, Kubernetes, Oracle ERP

ERICSSON—MMEA Region, Gulf & Pakistan January, 2015 – July 2018

Enterprise Solution Architect, Thought Leadership and Advisory role

Enterprise Architecture framework and roadmap setting projects in leading telecom operators in Pakistan

Global Offering development for BSS IT, Business Process Management (BPM), Service Oriented Architecture (SOA), Middleware-Enterprise Service Bus (ESB), M-Commerce (MFS)

Solution Responsible/Business Analyst, Domain Expert and Leader in Green field and Swap related implementations

Strong Application knowledge of Ericsson Value Architecture, TOGAF, eTOM, ITIL and Lean Six Sigma

Sale Roles: conducting executive meetings/technical workshops with C-levels of Telecom Customers. Working on compliance, proposals submission, SOW, drafting resource and budget plans, effort estimations along with Product owners

Assignment History (Ericsson)

1.Digital BSS Stack Transformation – Revenue Manager (April’17 till July’18) – Enterprise Architect for CRM, Digital Front-end, Business Process Management, Omnichannel

Veon Digital Stack is the next generation Ericsson BSS-Revenue Management convergence solution which is being run in 11 opco’s of Veon (Ukraine, Bangladesh, Pakistan, Georgia and other euro Asia countries). My role is to support this engagement as Enterprise Architect & Business analyst working on the Business-driven use Cases, Customer Interaction journeys, high Level design and mapping of customer requirements to the Solution design and technical level flows to cover all the functional and non-functional requirements.

The project is quite challenging with 100’s of team members working on the different parts of the solution and there is a high level of coordination between the design and the implementation team.

oCustomer and Partner Interaction Management by enabling the Digital Front-end layer of Qvantel to be integrated with the core of the Ericsson Digital Stack

oTranslating the Business Requirements of the Telecom Core Business Processes to the Solution design covering all the technical aspects

oDefining an interactive business processes enhancing better customer experience via Omni-Channels, self-care

oFinancial Management coving the management of financial transactions of customers and debt collections

oDesigning the Rest Based Messaging API’s based communication between the different modules of the Revenue Manager

oDesigning the product offering in the Catalog Management system and handling its interaction with the Order Manager

oIntegration of the Charging and Invoicing with the rest of the stacks

2.Telenor Mobile Money Transformation (Sep’15 till Mar’17) – Presales to Delivery (End to End) responsible

Telenor has selected Ericsson Wallet Platform (EWP) which is a Mobile Financial Services offering of Ericsson to transform its MFS Solution. As Business Process Analyst, revamped the business processes pertaining to 100’s of customer driven use cases in Telenor’s Mobile Wallet/ Easy paisa ecosystem.

As Principle Enterprise Architect defined and designed commercially viable solution meeting customer requirements encompassing all the functionalities to work coherently and efficiently.

Responsible for Pre-Sales, Design, Implementation and Governance of this mega transformation program along with support from Ericsson design unit team from Sweden.

oBusiness Process re-engineering with business teams to optimize Over the Counter (OTC) and Retailers handling processes for the complete value chain

oIdentified the key Business Processes to be transformed and mapping of holistic solution requirement to be aligned with Business processes

oDefined the Data Integration touch points with respect to open API’s toward the Mobile Money Manager (core of EWP) exposed via Access Module and Enterprise Service Bus

oIdentified the Use cases with respect to Web Channels (Internet-Mobile Apps), IRIS (Banking system Integration), ATM & Cards Network, BSS Systems, Service Delivery Platforms and other applications

oLead the Operational Reporting delivery stream to setup up the Operation Data Reporting solution (ODRS) to deliver ~500 operational and KPI data reports to the Telenor Easypaisa Business & Technology stakeholders for the smooth operations of Telenor business streams

o20 direct reporting team members for this program including 5 System developers, 3 system analysts, 4 system engineers (Network and Unix), 6 report developers and 2 Ericsson Product Design Unit support experts

oRecognized and awarded Certificate of Recognition in Sep 2015 for successful signing with Telenor

oCommunication and Coordination with 3PP/ Partners and managed an external team of 10 resources for Web Portal development and integration with Ericsson Wallet platform

3.Pre-Sales Roles Multiple Opco’s (Jan’15 till July’18) – Presales Architect for BPM & ESB

oSupported the engagement by contributing to customer workshops with presentations, demonstrations and discussions

oIdentified the key Business Processes to be transformed and provided the demo of Red hat BPM suite and ESB based on client requirement

oDefined the Integration touch points with respect to existing BSS/OSS systems of CMPAK

oIdentified the Use cases with respect to IVR, SMSC, USSD, MMSC, Billing/CRM/Provisioning Integration with Fuse ESB & Red hat BPM

oCommunication and Coordination with 3PP/ Partners for technical requirement elicitation and Effort/Cost estimation

IBM GLOBAL BUSINESS SERVICES — MEA Region, Pakistan Jan 2010 – Jan 2015

Principal Integration Architect (Jan 2010- Jan 2015)

Innovator and prime expertise for design & implementation of TIBCO Middleware, IBM BPM, IBM Integration Bus (WebSphere Message Broker) & Oracle Siebel CRM based on the Service Oriented Architecture (SOA) keeping in view the client requirements and cost/time constraints. Instrumental in managing and delivering large scale consultancy projects which resulted in profitability, productivity and positive impact on Gross Margin.

Designed end to end technical solutions for Pakistan Largest Telco Operator serving millions of customers nationwide

Participated in High Level Solution design, Product customization, Customer Workshops and Governance tasks

Secured and managed the BSS-CRM Product Support & Maintenance contract with Mobilink for 2 years

Assignment History (IBM)

1.Mobilink Gladiator CRM, BPM Implementation (2.5 years) – Business Analyst, Principal Integration Architect, Project Management Roles

As Integration Architect, Instrumental in designing and implementation of Telecom Business Processes spanning across Service Orders lifecycle, Service Requests handling, Asset Management, Sales Lead / Opportunity recording and Campaign generation for Mobilink (Jazz), Pakistan's largest Telecom Operator (serving over 35 million active subscribers)

oRequirement gathering, Use Case design and System Integration specifications

oDrafted Functional Application Design, North, South-bound Integration touch points definition

oDesigned Business process responsible for handling end to end provisioning, Billing and Campaign Management

oParticipated in Functional Requirement Specifications, Technical Application Design, High & Low Level Design

oImplementation of Business processes in Siebel CRM, Tibco ESB, EMS and TIBCO iProcess

o8 direct reporting staff members including 4 integration analysts and 2 business process consultants and 2 system administrators

oActed as a Functional Team Lead managing team of 6 resources during Post Implementation Support phase

oRelease Manager for all Process Change requests for one Year, responsible for their end-to-end delivery

2.Telenor Charging & Billing Consolidation (1.5 years) – Principal Integration Consultant, Business Analyst

oConsultative role to bridge the gap between Telenor off-shore development team (Accenture) and the on-shore Huawei Technical team

oSiebel & Tibco Sizing Project Planning and Execution along with TIBCO PSG Netherland

oCRM & BPM Design Analysis and Recommendation

oSetting up a Virtual testing environment for BSS Trango Project

oDefining and designing Business processes based upon eTOM v9.5 Level

oEnsuring correct use of Operational Level Process (OLP)

oPlanning Release deployment, Code Migration & Stress testing

oBilling System Swap (Geneva->CBS) planning and execution

3.Ufone (PTML) Middleware Development (1 Year) – Sr. Integration Consultant, Business Analyst

oDesigned Integration based flows in IBM BPM Suite v8.5 & IBM Integration Bus (IIB v9.0) famously known as WebSphere Message Broker Message Queues, XML, XSD, SOAP & Web Services.

oApplication design and development for end to end integration with IBM Enterprise Marketing Management Suite (UNICA Campaign and Interact).

oMessage Flow Development for South-bound Provisioning interfaces and IBM Unica Campaign Management system

oHuawei OCS/TopEng ESB Orchestration Services

oDeveloped Business Driven Processes in BPM and Integrated with ESB to design end to end flows

oIntegrations with BAM, BPM, CARES CRM, IBM Unica, SMSC, OCS, HLR

TELENOR —Islamabad, Pakistan Sep 2006 – Dec 2009

System Analyst (Sep 2006 - Dec 2009)

Worked in multiple roles and projects in Telenor Pakistan with the focus on Siebel Order Management, Integrating Siebel CRM with BSS/OSS applications in Telco domain using TIBCO as Middleware.

Initially, Managed Provisioning and Service Activation system (Tertio, a product of evolving systems Inc) and its interfacing with HLR, NG-HLR, and Siemens IN, VMS, MMS & VoMS. With the start of Suscriber Portability Operations in Pakistan, I was provided the opportunity to work on NPG system and integrated the Telco’s GSM Portability system with SIEBEL CRM using TIBCO EMS and JBOSS. I worked on this application since its design with a team of Architects and have been involved in its UAT, FUT and MNP commercial.

I have successfully delivered various IT BSS Releases through Requirement Gathering, Solution Design, Functional Design, Technical Design, Testing & Benchmarking, Solution Deployment & Post Production support.

Responsible for end to end operations and management of Integration domain in BSS department

Streamlined business processes resulting in process efficiency and Opex reduction

Supported the business teams in launch of innovative products to achieve accelerated Time to market

Part of team of Architects who had implemented the Mobile Number Portability (MNP) project in Telenor Pakistan

Additional Information

Languages: English (proficient, IELTS 7.5 Band), Arabic (Basic), Urdu (native)

Key courses and training

1. Siebel Core Consultant Training by Oracle– IBM Pakistan

2. Tibco Business works 5.4 - TIBCO MENA Solutions DUBAI

3. Tibco Adapters & EMS – TIBCO MENA Solutions DUBAI

4. Advance Network Portability Gateway – Telecordia U.S

5. IBM GBS MEA University Training – IBM South Africa

6. Lean Six Sigma, ITIL v3 Foundation Training – IBM Learning Centre

7. Architectural Thinking – Team Solution Design – IBM Turkey

8. IBM Integration Bus v9.0 & IBM BPM

9. Ericsson Catalogue Manager/ Order Care – Ericsson Turkey

10. Ericsson Wallet Platform (M-Commerce) – Ericsson Sweden

11. SAFe Agilist – Scaled Agile

12. Snowflake Data warehouse in cloud – Emirates Aviation College

13. MS Azure Fundamental (AZ 900) – Emirates Aviation College

14. Amazon EC2 Deep Dive - LinkedIn Learning

15. Learning Hadoop – LinkedIn Learning

Certifications & Ericsson Associate Cloud Certified - Ericsson certification day (2015)

Awards Certificate of Recognition – by Ericsson RMEA Head (2016)

IBM Performance Excellence Award – Mobilink Transformation

Certified SAFe 4 Agilist – Scaled Agile

Siebel Certified Core Consultant

IBM BPM & SOA Expert

Frameworks: Business Process Management (OASIS), Cloud Computing, System Integration (SOA),

Business Intelligence & Analytics, Customer Relationship Management(CRM), TMForum, TOGAF Architecture

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