B A R S H A G U R U N G

RECEPTIONIST

PERSONAL INFO

Address;

Flat 20, Floor 7, Building No.10

Qutaiba Streets Hawally, Kuwait

Phone;

+965-********, WhatsApp No. +917*********

E-mail;

adc277@r.postjobfree.com

Date of birth

20- SEPT-1991

SKILL

Fluent in English,Nepali and

Hindi, Oral and Written and Basic

Arabic

Height: 5’2

Weight: 50 kg

Computer:

MS Word, MS Excel and Power

point, outlook.

Opera Software. Version 5.0

Service Pack.

Onity Software

Hobbies:

Travelling, Dancing and

Interacting with new peoples.

Objective

To work in an organization has a highly dedicated and professional environment, involving responsibility and working with others as a team member to achieve advancement and growth for the company.

Work Experience

2018-present INFORMATION DESK /

RECEPTIONIST/RESERVATION/NIGHT AUDIT

IBIS HOTEL SALMIYA (Accor group of hotel)

Responsibilities:

INFORMATION DESK:

Greeting Guests

Answering phones, handling company inquiries, and sorting and distributing mail.

Handling visa’s

Receive and manage reservations made online and

telephonically.

Organize transport services for guests at their request.

Provide guests with information about the hotel. Receptionist:

Handling check-in/out of guests.

Cashiering and Forex Exchanges.

Room Assignment.

Handling guests inquiries and complaints.

Handling FIT Guests, Groups and Maintain Log book.

Sending Next day’s VIP arrival details for all HOD’s for necessary action.

Handling walk in guests, do a show around of the rooms and hotel facilities

Handling payment process.

RESERVATION:

Fulfilling reservation requests based on room availability and customer preferences.

Handling correspondence, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities, and answering to customer inquiries.

Creating, Modifying, cancelling reservations and tracking business from various sources and markets.

NIGHT AUDIT:

Checking all the registration cards with rate code and payments.

Making a report for morning meeting, checking all the follows.

Make MB package report and segmentation report.

Change the date the system preparation for morning shift.

Operations Assistant: Axis Bank-sept 2014 to Oct 2015 siliguri, west Bengal India

Education:

High school Diploma-WBBHS,Kalimpong India aprl 2010 BCOM-North Bengal university,Siliguri India May 2013 STRENGTH: Quick Lerner, Positive attitude, Politeness, Hardworking and Friendly Nature.

Contact this candidate