Customer Computer

CURRICULUM VITAE

NASHEEM ALI Email: adc22l@r.postjobfree.com

Address: Mobile No: +91-971*******

MB-136 Shakarpur New Delhi-110092

Career Objective:

To associate with the esteemed organization that provides me an opportunity to show my skills improve my knowledge with latest trends and to be a part of the team that works dynamically towards the growth of the organization

Work Experience:

HCL Technologies Limited Noida (November.2017 to Present )

Giving Refund to the BOI customer against fraudulent transaction

Stop Subscription Payment based on the customer request.

Majorly track and monitor the bank's transactions and activity that comes through the customer’s accounts.

Recover the amount of fraudulent transaction by raising the chargeback’s Against the merchant.

Ensuring incoming retrieval requests & chargeback’s are processed in accordance with Visa and MasterCard regulations.

working on fraud transaction by evaluating the data sources and mode of payment and will refund if fraudulent transaction found

AXIS BANK LTD.

Six month experience Axis bank“Business development officer”

Process knowledge

CLAIMS & DISPUTES (Create the claim when customer says these are Unauthorized transaction or it is not done by the Card holder)

CHARGEBACK ( Recover the funds from the merchant and investigate)

Education:

Qualifications

School College

Board/University

Year

Post Graduate

ABES EC Department of Business Administration, Ghaziabad.

Uttar Pradesh Technical University

2016

Graduate

BHIMRAO AMBEDKAR UNIVERSITY

BHIMRAO AMBEDKAR UNIVERSITY

2012

Senior Secondary

Dr. Ram Manohar lohiya inter college

Uttar Pradesh Board

2009

Higher Secondary

Dr. Ram Manohar lohiya inter college

Uttar Pradesh Board

2007

Computer & Other Proficiency:

Working knowledge of MS Excel and MS Word.

Achievements and extracurricular activities:

Won prizes, participated and co-ordinate in different DOCUMENTARY competition

iPlan Education is a unit of Inforay Consultants Pvt. LTD CAPITAL MARKETING CERTIFICATION 2015

Diploma in computer pc maintenance and assembling and internet. F Tec computer centre Noida.

Diploma in Tally 7.0,9.0 Global Computer Centre Manipuri (UP)

Personal Details:

Date of Birth 17th January 1993

Father’s Name Mr. Shamim Ali

Marital Status Single

Declaration:

I hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.

Current Location: Noida

NASHEEM ALI

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