SAP BRIM consultant

SAP Certified Activate project manager

SAP CRM/SOM /C4C Principal Consultant

Email id: ******.******@*****.***

Ph:998-***-****

Objective: To utilize my domain and SAP exp effectively and efficiently by contributing best of my ability with continuous learning process to become successful SAP Competence.

Professional Summary

Having 13 years of SAP functional expertise in SAP CRM/ SAP BRIM/SOM/C4C /S4 Hana

Certified SAP Activate project manager.

SAP Inside Track speaker for C4C.

Certified scrum master.

IBM Agile Champion

Six Sigma and ITIL.

Academic qualification.

Executive postgraduate from IIM Kozhikode.

Master of Business Administration from Symbiosis University.

Bachelor of Science from Kakatiya University.

Employment Summary.

S.no

Company

Role

Duration

1

Cap Gemini

Solution Architect

June 2019 till date

2

Wipro Technologies

Competence Head

March 2017 to May 23rd 2019

3

IBM India Ltd

Track Lead

Jan 2012 to March 2017

4

ITC Infotech

CRM Lead

Jan 2010 to Jan 2012

5

Bristlecone

CRM Consultant

Jan 2008 to Jan 2010

Expertise Areas

Service

Sales

ISU

Pricing

Marketing with Trade promotion management

Solution Manager

Middleware

SAP Cloud for customer

SAP Subscription Order

SAP Projects EXPERIENCE

Responsible for end to end solution delivery from SAP SOM integration

Configured Business partner and Business agreement

Configured subscription order capturing, subscription contract creation and replication

Defined rate plans and other custom tables to be used in pricing calculation in CC

Integrated convergent charging with convergent invoicing

Setting for SOA manager in SAP BRIM CRM to consume SAP CC Webservices

SAP BRIM SOM integration issue with custom mobile applications

Creation of background job & variant for job in SAP BRIM SOM

Part of Migration Team of split of SAP CRM server from Single to multiple Zone

Configurations for Business Agreements and Master Agreement

Designed Product Modelling and cross Catalogue to convergent charging (CC)

Defined custom product attributes in SAP SOM

Defined rate plans and other custom tables to be used in pricing calculation in CC

Integrated convergent charging with convergent invoicing

Setting for SOA manager in SAP BRIM CRM to consume SAP CC Webservices

SAP BRIM SOM integration issue with custom mobile applications

Creation of background job & variant for job in SAP BRIM SOM

Part of Migration Team of split of SAP CRM server from Single to multiple Zone

Configurations for Business Agreements and Master Agreement

Configuration for (ODI) Order distribution infrastructure

Master data replication to Multiple systems.

Configurations for reversal of one-off charges

Configurations for billing cycle and determination rules

Worked with many C4C POCs with different industries

Scoped and configure the C4C tenant with Utility industry call centre scenarios

Configured communication arrangements and communication scenarios with the help of SAP Basis and PI

Integrated Hana call prediction reports with C4C using Mashups

Integrated User billing History and energy usage and calculation webservices in call centre scenario

Replicated IS -U objects from ECC to CRM

Configured call centre Scenarios and integrated SAP Hybris call centre to CTI simulator

Participated in daily scrum meetings and provided the daily updates

Worked with developers to design o- data services to integrate C4C and hybris for campaign data for marketed products

scoping elements under Sales, Service, Business Performance Management, communication and information Exchange and from other elements.

Configured price lists and discounts lists

Configuration for sales cycle

Adaptation and Extending new Fields

Part of Implementation team

Configured Middleware settings from QA to Production

Configured service categories

Involved in Data migration and integration

Maintain organizational structure and assign business roles and marketing attributes to users as business partners

Mapping of CRM organizational and Master Data with SAP ECC

Configured BP Roles, Activity Types, Opportunity Types, Number Range, Date Profiles, Text Profiles, Partner Determination Procedure, status Profile, Org. Hierarchy, Action Profile, Navigation Bar profile, views, work centres, direct links, and outlook integration

Maintain organizational structure and assign business roles and marketing attributes to users as business partners

Configuration of Sales Order Management, Leads and Opportunity Management, Contracts Management, Quotation Management, Pipeline Performance Management, etc.

Responsible for setting up questionnaires in facilitating the automatic qualification of Leads

Responsible for setting up Activity Management settings and assisted in the integration of Lotus Notes via Groupware

Configured different Billing Plans for CRM Quotations

Ticket creation, Resource Scheduling, Registration, Warranties and Time Recording, Workflows, Escalation Rules, Surveys, Reporting and Analysis

Created UI switch to extend functionality at business role level

Created business configuration matrix

Configuration of Sales Order Management, Leads and Opportunity Management, Contracts Management, Quotation Management, Pipeline Performance Management, etc.

Responsible for setting up questionnaires in facilitating the automatic qualification of Leads

Responsible for setting up Activity Management settings and assisted in the integration of Lotus Notes via Groupware

Configured different Billing Plans for CRM Quotations

Ticket creation, Resource Scheduling, Registration, Warranties and Time Recording, Workflows, Escalation Rules, Surveys, Reporting and Analysis

Created UI switch to extend functionality at business role level

Created business configuration matrix

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