G.PRIYAVARDHINI Mobile: +91-805******* Operations Manager Email: adc1ve@r.postjobfree.com

Career Objective:

I am an efficient professional seeking an opportunity where I can use my strong financial knowledge and customer service skills to excel in the same domain.

Professional Experience:

Working in IDFC First bank, Chennai as Operations manager from Mar – 2019 to present

Worked for Max life insurance, Chennai as operations and service executive from Aug-2017 to Mar -2019

Worked for BANK BAZAAR, Chennai as Customer service officer from (Jun-2014 to May-2015) (1 Year)

Worked for ADFC Pvt ltd (HDFC BANK), Chennai as junior officer from (Dec-2010 to Jun-2013) (2.7 Years

Job Role: Operation Executive

New Business Login - Maintain a new business and pos tracker on daily basis.

Collecting Cash for Renewal as well as new business premium.

Policyowner service- Processed all the requests as per policy guidelines without discrepancy.

Engage in procedure of scrutinize new business proposal form before login in operation according to underwriting guideline and documentation wise.

Maintain a MIS of Daily & Monthly Logins as per Location wise, Branch Manager wise & Sales Manager wise, NOP wise, Activation wise, in force wise & pending wise case.

Job Role: Flexi Banker

Balanced a cash vault on a daily basis, and managed daily operational standards related to new account opening, transactional processing, cheque clearing, and internal ledger accounts.

Performed teller cash drawer audits, consignment item audits, and branch mini-audits in preparation for the annual external audit.

Provide clients with prompt responses to service issues or queries in a professional manner, that consistently exceeds client’s expectations

Convert enquiries into sales opportunities and ensure the highest service level throughout the process

Generate retail cross sales lead sand Operate to monthly, quarterly and yearly sales targets

Ensure work is carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail

Ensure procedures and compliance requirements including AML are adhered to in relation to daily task and Ensure timely submission of MIS reports

Job Role-Telecaller

Manage a portfolio of potential customers through telephone contact.

Ensure all customer issues related to service, service recovery and credit control are properly coordinated and managed through relevant functions.

Manage time and tasks to achieve maximum new business opportunities and retain maximum existing revenue.

Personal Strengths:

Can easily adapt to new technology, able to follow, learn and implement.

Confident and self-motivated to take up new challenging tasks.

Ability to prioritize and deal effectively with a number of tasks simultaneously.

Versatile and able to persist with a task until objective is achieved.

Good communication, administrative and organizational skills.

A Follow-through attitude on any assigned tasks.

Sincere, goal oriented, diligent, hardworking, quick learner and co-operative.

Professional Achievements:

Customer Service Award, 2st quarter 2011.

Rewarded as Top performer in sales for the year 2012.

Selected to coach new recruits.

Customer Service Award, 1st quarter 2013.

Star performer award in selling life insurance policy (BANK BAZAAR).

Computer skills:

Microsoft Windows

MS Office

Educational Qualification:

B.E(CSE) – Ganadipathy Tulsi’s Eng. College - Anna University-2010 pass out -77%

HSC – Madras.Matric.Hr.Sec.School, Vellore – 2006 pass out – 79%

SSLC – Madras.Matric.Hr.Sec.School, Vellore – 2004 pass out – 77%

Personal Profile:

Name - Priyavardhini

Sex - Female

Marital status - Married

Father’s name - Gandhi

Date of Birth - 20-July-1989

Nationality - Indian

Language known - English, Tamil

Address - No.18, Balakrishna st,

Adambakkam

Chennai – 600 088

Tamilnadu.

Reference:

Will be provided On Request.

Declaration

I hereby declare that all the details given above are true to the best of my knowledge

Date:

Place: (Priyavardhini)

Contact this candidate