GiDeon Onoja

** – ** Prevette Street

Winnipeg, MB

R2K 3E3

Tel: 204-***-****

Email:adc1tg@r.postjobfree.com

Qualifications

Advert and branding specialist, with over 10 years’ experience and a brand and consultant. Analysed brand positioning and consumer insights, to ensure products and image outlook is properly portrayed.

2 years National Diploma in Civil Engineering.

Excellent knowledge in graphics using earlier versions of CorelDraw to the latest versions. Knowledgeable in Microsoft word, Microsoft Power Point, Microsoft Excel, internet and email usage, with passion to continuous learning.

Hardworking and knowledgeable in the design and implementation of people oriented programs, with ability to work with little or no supervision.

•Strong interpersonal and problem solving skills with proven ability to resolve workplace conflicts and difficulties within targeted time.

•Child Abuse Check, Adult Abuse Check and Criminal Record Check

Skills and Abilities

Skill Category

Ability to listen and understand individuals in crisis.

Ability to listen and identify problems that required urgent attention.

Ability to device innovative growth strategies.

Ability to speak and effectively communicate in English, Hausa and Idoma fluently.

Employment History

July 2019 – February 2020

24-7 Intouch, Winnipeg, Manitoba

Customer Care Representative

Responsible promptly to customer inquiries

Acknowledging and resolving customer complaints

Process orders, forms, application and customers request

Keep records of all customer interactions, transactions, comments and complaints

Provide feedback to company to better serve customer

Ensure customer satisfaction and provide professional customer support

November 2009- May 2019

Integrated Masterz Concepts, Abuja- Nigeria

Managing Partner/Brand and Concept Developer

Monitor product distribution and consumer reactions

Oversee the day-to-day running of the company

Devise innovative growth strategies

Align the company around the brand’s direction, choices and tactics

Shape and communicate our vision and mission of the company

Supervise worker to ensure the meet the company work standards.

Experienced in identifying target audiences and devising effective campaigns

Strong analytical skills partnered with a creative mind

Proven ability to develop brand and marketing strategies

February 2006- September 2009

Afrione, Jos, Nigeria

Customer Service Officer

Assisted customers with any technical issues experienced and escalated any issues to management appropriately

Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Kept equipment operational by following established procedures; reporting malfunctions

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Answered inquiries by clarifying desired information; researching, locating, and providing information

Answered phones and respond to customer requests

Handled customer inquiries

Education/ Training

Manitoba Start Certificate – Entry Program, Career Services 2019

Manitoba Start Winnipeg, Manitoba

National Diploma Civil Engineering Technology 2002

Federal Polytechnic Bauchi, Nigeria

JCI Certificate of participation and Membership 2001

Junior Chambers International, Bauchi, Nigeria

High School Certificate 1994

Government Secondary School Gangare Jos, Nigeria

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