HR Business Partner
Resume:
MELVIN RIVERA
091*-***-****-**-B Lower Malvar Street, Trancoville, Baguio City 2600 adc1rv@r.postjobfree.com PROFESSIONAL SUMMARY
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across diverse company environments.
SKILLS & CAPABILITIES
■ Personnel recruitment ■ Talent management
■ Compensation and benefits ■ Strong communication skills
■ Labor relations ■ Organizational development
■ Training and development ■ Payroll coordination
■ Conflict resolution ■ MS Office proficiency
RELEVANT WORK HISTORY
People Advocate TaskUs Lighthouse - La Union, Ilocos Region 05.2019 - present
■ Review and issues Notice to Explain and Notice of Decision
■ Conducts the admin hearing for all infractions that are terminable in nature
■ Ensures that due process is present during labor relations cases
■ Proposes, organizes and implements employee engagement + corporate social responsibilities
(CSR) activities
■ Entertains and answers people and benefits-related queries
■ Facilitates focus group discussions (teammate level and sometimes even for team leaders)
■ Promotes the Human Project
■ Handles incident reports accordingly
■ Sends Return-to-Work orders
■ Partners with both campaigns for clarificatory and planning purposes
■ Acknowledges resignation from teammates to managers level
■ Processes clearance for HR & Compenben end
■ Cascades deactivation notices to respective departments
■ Approves voluntary termination via HCM
■ Validates campaign information for incentive eligibility
■ Facilitates Zero-G and RC2 discussions (only HR part) for new hires
■ Acts as the advisor to the stakeholders for all people-related issues/concerns.
■ Advocates for the frontliner first culture and the company’s core values and pillars Human Resources Manager UTalk Philippines - Baguio City, CAR 05.2018 - 05.2019
■ Devised hiring and recruitment policies for 300-employee company
■ Customized strategies for different types of vacancies, including wording of job profiles, social media techniques and websites used
■ Set and conveyed recruitment goals to downstream staff
■ Developed strategy for recruitment and hiring
■ Maximized the Employee Referral Program to increase the number of warm bodies and hires
■ Oversaw bi-weekly payroll for 2 locations with more than 300 total employees
■ Maintained company compliance with all local and national laws, in addition to establishing organizational standards
■ Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances
■ Instructed department heads and leaders on proper corrective procedures
■ Authored and launched the 2019 Employee Handbook of the company
■ Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
■ Created and implemented initiatives to improve employee engagement Senior Recruiter Convergys – Baguio City, CAR 07.2015 - 10.2017
■ Administered tests, questionnaires and skill evaluations
■ Reviewed job applications to identify, vet and recommend optimal candidates
■ Screened all applicants based on qualifications and background
■ Conducted interviews with participants to assess eligibility
■ Partnered with local organizations and universities for community engagement and interest in jobs offered
■ Developed and facilitated job recruitment fairs
■ Developed and managed pipeline for entry-level and experienced candidates
■ Discussed contracts and compensation with new hires
■ Coordinated incoming job requisitions and applications
■ Conducted training to improve communication skills in English Sourcing Specialist Glimex Business Consulting Incorporated – Makati City, NCR 11.2014 - 06.2015
■ Used social media networks to look for and connect with potential candidates
■ Interacted with professionals on LinkedIn
■ Reviewed online portfolios and resumes to pre-screen candidates
■ Collaborated with hiring managers to identify each position’s requirements
■ Sent recruiting emails and follow up with candidates
■ Asked for referrals from internal and external networks for hard-to-fill roles
■ Contacted past applicants for new job opportunities
■ Developed a network of potential candidates and industry professionals
■ Logged candidate information in our Applicant Tracking System and other internal databases
■ Measured and reported on recruiting metrics, like source of hire and time-to-fill Help Desk Support Cognizant - Taguig City, NCR 12.2014 - 11.2014
■ Answered support calls within 5 seconds to minimize delays and subsequent abandoned calls
■ Maintained composure and efficiency in the high-pressure IT environment
■ Documented all transactions and support interactions in system for future reference and addition to knowledge base
■ Conducted in-depth product and issue resolution research to address customer concerns
■ Worked closely with support team members to meet or exceed all customer service requirements
■ Used case ticketing systems to manage and process support actions and requests.
■ Managed L1 help desk processes and procedure
■ Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
EDUCATIONAL BACKGROUND
■ Bachelor of Science in Psychology
Saint Louis University - Baguio City, CAR 2013
■ Master of Arts in Psychology
University of the Cordilleras - Baguio City, CAR 2017 – 2018 SEMINARS ATTENDED
■ Productivity Based Incentive Scheme
Department of Labor and Employment - Baguio City, CAR 03.09.2018
■ Service Quality Training
Department of Labor and Employment - Baguio City, CAR 03.16.2018
■ Smoking Cessation Training Program
Philippine Economic Zone Authority - Baguio City, CAR 08.28-29.2018
■ Developing Personal Competencies to Motivate Performance and Effectively Engage Employees
People Management Association of the Philippines - Baguio City, CAR 09.18.2018
■ Strengthening Effective and Responsible Organizations for Sustainable Development National Conciliation and Mediation Board - Baguio City, CAR 10.18-19.2018
■ Gender and Development
Baguio City Economic Zone - Baguio City, CAR 10.22.2018
■ Recruitment Asia 2018
Learning Curve - Taguig City, NCR 11.15.2018
PUBLISHED WORK
Publication of Group Research entitled Parents’ Communication Styles and Their Influence on the Adolescents’ Attachment, Intimacy and Achievement Motivation International Journal of Behavioral Science of the Behavioral Science Research Institute, Srinakharinwirot University, Bangkok, Thailand 09.01.2011
CHARACTER REFERENCES
■ Edilyn Cabangunay
People Stategist
TaskUs - Lighthouse
■ Rosa Antonina Cauton
Senior Manager, Sourcing
Startek
■ Starlet Joy Caliwan
Operations Manager
Corporate Innovator Baguio
Incorporated
■ Bobby Malanum
Sourcing Specialist
TaskUs - Lighthouse
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