Trina L Blackshear

**** **** *** * ***********, MN 55412 (C) 612-***-****

Email: adc1qz@r.postjobfree.com

Professional Summary

Motivated customer service specialist with over 15years of wonderful experience in fast-paced law firms, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

oSupervisory experience

oQuick learner

oKnowledge in Microsoft Office

oExceptional communication skills

Education: Minneapolis Community and Technical College

January 2002 – June 2002

Earned AA Degree in Business/Management

Metropolitan State University

Earned AA Degree in Computer Science and Design

Work History

Ricoh USA

May 2016 – Present

Site Supervisor AM Retail Group LLC

Brooklyn Park, MN

Duties and Responsibilities:

Responsible for effective implementation and management of Ricoh Service Excellence.

Functions as a document specialist or other operations worker.

Handles formal contact with the customer on a daily basis in MS.

Provides training on workflow and machine operations when necessary.

Ensures payroll accuracy by overseeing and correcting all time clock punches.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

Meets quality and deadline standards by the effective use of job scheduling practices.

Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.

Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Completes site reports and other paperwork on time and accurately.

Completes month-end management report in the absence of Site Manager.

Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.

Responsible for managing P&L.

Performs other duties as assigned

Integrity Living August 2018-February 2019

oAssistant with clients personal needs

oHelping clients with disabled health become more independent

oThe Average PCA work

Prior Employment:

Ascension Point Recovery Services

Coon Rapids MN.

Nov. 2015 - May 2016

Client Service Rep.

Essential Duties and Responsibilities:

• Follow established policies, procedures, and training guidelines.

• Review and document daily mail correspondence received from Attorneys, Personal Representatives, county courts and family members. Advance accounts in workflow.

• Submit daily/weekly spreadsheets to clients with account inquiries. Review responses and status accounts accordingly.

• Maintain media request queue with regular review and miscellaneous follow-up - including preparing statement packets for outgoing mail.

• Work supervisor review queue and adhere to client specific handling procedures (i.e. cease, fraud, disputes, etc.).

• Process in-house letter requests.

• Process insurance documentation as needed. • Answer in-bound main-line calls during scheduled timeframes.

• Serve as an active member of the team contributing to a positive work environment.

• Preserve confidentiality and security of sensitive information.

• Assist in special projects, including working with other functional teams, as requested.

July 2015 – October 2015 Hennepin County Mpls, MN

Office Specialist III

Provided clerical support for staff and clients

Typing, transcribing, photocopying, scanning, faxing and filing

Performed data entry, entered, updated, and retrieved data in computerized systems

Databases, spreadsheets, state, and county systems

Generated reports using computer software

Interacted in person, over the telephone, and electronically

Served as an office receptionist: greeted and directed clients, answered questions and provided information regarding services

Scheduled conferences and meetings rooms in Microsoft Outlook

Took meeting minutes, assisted with ordering of office supplies and maintained office equipment.

Feb. 2002 – July 2015 Novitex Solutions Minneapolis, MN

CSA Team Lead / Office Asst. Briggs and Morgan PA

Filing, sorting, and delivering mail to employees

Filing of correspondence, pleadings, and other legal documents

Proficient in Microsoft office suites

Ability to file motions for State and Federal courts

Operating high volume copiers and equipment

Follow specific instructions on processing of jobs per clients request

QC all jobs before they are returned to customers or clients

Manage and maintain all copiers and provide various copy projects throughout the firm

Lead a team of associates

Shipping and receiving services

Operate mailing equipment

Sort mail and parcels

Administrative services/processing large volume reports using excel

Perform all tasks, as needed, to prepare conference rooms per requests from customers or management to include, but not limited to, fulfilling equipment requests

Lift large bundles of mail, overnight packages and shipments

Handle time-sensitive and highly confidential material

Prioritize and balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel

Ensure operating and quality standards are met based on service objectives

Maintain accuracy of required reports, logs and measurements

Ensure the highest levels of customer care

Ensure adherence to business guidelines, safety and security procedures

Responsible for all aspects of equipment; make appropriate equipment recommendations

Provide constructive feedback and recognition to team

Support financial results by minimizing site waste and rework

Perform duties and special requests as assigned by management

Performed tasks using Microsoft office suite (Word 2007, Excel, PowerPoint)

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