Customer Service Data Entry
Resume:
Teresa L. McCullough
EMAIL: adc1qv@r.postjobfree.com
Work Experience
**/**** – 01/2020
Axelon Agency/ Edelman Financial Engines
Charlotte, NC
Administrative Assistant
Responsible for transference of paper documents onto online database
Scanning of all documents in client files from Letters A-Z
Creating database folder in SAP application, attaching files to created database client folder
Creation of back up file of client list in alphabetical order.
09/2018 – 09/2019
Manpower Agency/ All State Insurance
Charlotte, NC
Sr. Data Entry Specialist
Maintenance of geographical HUBS for processing claims submitted by Insured Customers, Body Shops and Insurance Representatives.
Diversity of researching unprovided required claim information.
Prioritizing processing of claims based on location and urgency.
Contacting Insured, Body Shops and Insurance Representatives to clarify information, provide status inquiries and details concerning process of claims.
Responsible for updating information in database, referrals to various involved departments and generating the file notes.
Notification to superiors concerning noticeable discrepancies in policies.
Maintaining processing quotas of 125 claims per day.
Initiation of maintaining company performance standards.
05/2018 – 08/2018
Collabera Agency/ Aetna Healthcare
Charlotte, NC
Data Entry Operator
Approaches work in an organized and systematic manner
Manages basic tasks in a timely manner using appropriate tools and data systems
Maintains focus on quality in completing internal processes correctly and efficiently
Effectively prioritizes work
Balancing workload to achieve or exceed expected results
09/2017 - 01/2018
Randstad Agency/Aon Hewitt Associates
Charlotte, NC
Customer Service Rep
Responsible for inbound calls from participants concerning benefit verification and annual enrollment
Responsible for maintaining HIPPA guidelines and standards of confidentiality and professionalism
Maintenance of daily quotas and weekly reports
Responsible for research of verification facts communicated to participants
Responsible for entering information into order management database
February 2017 - August 2017
Charter Communications
Senior Data Entry Specialist
Responsible for on boarding of contractors and outsourcers access to pertinent database systems.
Manually entry of contractor information in Service Now database System Application
Trouble Shoot for discrepancies and minor system errors and glitches
Retrieval of Requisitions delivered to Secured Email Que in NETIQ database System Application
Transference of Bulk uploads of New Contractors or Outsourcers to Excel Master Spreadsheet
Contact with requesters for clarifications or missing information
Navigation between Web Pages for revises and updates
Notation of all transactions performed
8/2016- 11/2016
Wind Stream Communications
Charlotte, NC
Customer Care Associate
Inbound calls from existing and potential customers
Assessment of customer’s needs based on product knowledge
Process of order changes and enhancements in SAP Database System
Entry of overall actions taken and results
8/2015 - 8/2016
Soft Path Agency/ Time Warner Cable
Charlotte, NC
Senior Data Entry Specialist
Enter and confirm data quality within Sales Force SAP Database System
Confirm order information with customers to expedite order entry
Generate reports that include updates and adjustments
Flexibility to adapt to project format changes
Implementation of changes in project procedures
Transference of data to excel spreadsheets
Web Navigation to update revisions to websites and or changes and corrections
03/2014 - 01/2015
Randstad Agency/Aon Hewitt Associates
Charlotte, NC
Customer Service Rep
Responsible for inbound calls from participants concerning benefit verification and annual enrollment
Responsible for maintaining HIPPA guidelines and standards of confidentiality and professionalism
Maintenance of daily quotas and weekly reports
Responsible for research of verification facts communicated to participants
Responsible for entering information into order management database
11/2013-01/2014
Aerotek Agency/Lash Group
Charlotte, NC
Benefits Verification Specialist
Responsible for verifying medical insurance to determine eligibility for a specialized drug
Responsible for upholding HIPPA laws and regulations.
Responsible for following specific procedures of verification and guidelines
Responsible for input of eligibility information into database
Responsible for accuracy and maintaining daily goals
Responsible for upholding confidentiality clauses
08/2013-11/2013
Randstad Agency/GE Incorporated
Charlotte, NC
Customer Service Rep
Responsible for inbound calls concerning credit card accounts
Responsible for interaction with customers concerns, issues and complaints
Responsible for resolving issues and disputes
Responsible for payment transactions, and it’s verifications
Responsible updating requests and responses into database.
Maintaining call volume quotas. while adhering to high standard of customer service standards
Update of call information into database
4/2012-6/2013
American Red Cross
Charlotte, NC
Data Entry Specialist
Responsible for entry modifications on various reports pertaining to donor information
Responsible for second review of modifications, in compliance with ARC guidelines.
Responsible for the generation of reports, and their distribution.
Responsible for all new procedural updates implementations.
Responsible for insurance of all confidentiality clauses.
Maintenance of speed, accuracy and quality of work performance.
Responsible of navigation usage of ARC computer software and portals
2/2009- 5/2011
Carolina HealthCare System
Charlotte, NC
Medical Records Technician
Responsible for maintenance of medical records charts and chart information by phone, fax, verbally or Omni notes.
Running of reports for next day schedule thru IDX Software system to create encounter forms. Pulling charts from in-file and attaching forms.
Sorting and filing of loose documentation to be entered into charts.
Creating chart folders for new patients.
Usage of IDX and DIT Software system for dictation, downloading dictations, creating mailing lists and mailing of dictation notes.
1/2005 – 8/2007
Intelli Risk Management Corp
Charlotte, NC
Customer Service Representative
Responsible for inbound calls from customers in regards to their natural gas accounts
Initiated solutions in regards to billing issues and concerns that customers had with their accounts
Worked in a high call volume environment and was able to prioritize and multitask in a call center.
Responsible for logging call information into database
1/2002 -10/2004
Safe Horizon-Crisis Center
Brooklyn, NY
Client Advocate
Provider of information and assistance to victims of World Trade Center disaster (9-11)
Provider of communications and public relations to service inquiries and data entry of information
Assessing client needs and providing crisis intervention to trauma victims
Assisting victims through direct service referrals to charity programs
Provider of multiple function duties at discretion of manager
1999 – 2001
Pratt Institute
Brooklyn, NY
Receptionist
Welcoming students, parents, faculty, staff and public and providing information assistance
Responsible for communications via telephone or written correspondence
regarding inquiries and scheduled appointments
Responsible for prioritizing clerical duties, utilizing initiative and optimizing time management
Responsible for computer and manual file maintenance
Responsible for compilation of information to generate admissions reports
Responsible for supervision of work study students
Proficiency in Sales Force, CRG and ICOMS database System
Proficiency in Microsoft Office Suite (Word & Excel)
Interviewing and Intervention Assessment Skills
Organizational and Time Management Skills
Communications and Customer Service Skills
Type and Data Entry: 50 wpm/ 10,000-12,000 KSPH
Proficiency in Order management and SAP Database Systems
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