SUKETU SHAH
**** ******** ** ******** ******* 646-***-****
Plano TX 75024 adc1oz@r.postjobfree.com
EDUCATION
STATE UNIVERSITY OF NEW YORK, New Paltz, NY, USA
BACHELOR OF SCIENCE (ACCOUNTING) December, 2019
MAJOR GPA: 3.95 / OVERALL GPA: 3.69
oInducted to Beta Gamma Sigma honorary business school society December 2017
oWon the business management competition in Principles of Management class Spring 2017
oWon honor’s award in a debate competition in Legal Environment of Business class Spring 2018
oIndustry champion for the business simulation in Strategic Management class Fall 2019
RELEVANT EXPERIENCE
SAX LLP, New York, NY, USA February 2020 – March 2020
Tax Preparer
oAssisted in preparing tax returns including 1040, 1041, 1065, 1120, and 1120S
GOPAL FARM LLC, New Paltz, NY, USA June 2019 – August 2019
Accounting Intern
oSuccessfully setup in-house accounting system on Xero for daily book-keeping and expense management
oManaged daily accounting operations including invoicing, recording payments, payroll, bank reconciliation
oPrepared and recorded monthly closing journal entries, aging reports for receivables as well as payable
SUNY NEW PALTZ VITA/TCE PROGRAM, New Paltz, NY, USA January 2019 – April 2019
IRS Certified VITA/TCE Volunteer
oProvided free tax return services to qualified individuals and families
oInterviewed clients to determine tax status, current income, expenses and insurance coverage
oFilled out electronic forms for federal and state tax returns using TaxSlayer
ONE EPIC PLACE, New Paltz, NY, USA June 2018 – August 2018
Accounting Intern
oPrepared reports for cost analysis to reduce the operating costs of the business
oPrepared reports to analyze past performance and projected growth in occupancy and revenues
ADDITIONAL EXPERIENCE
SUNY NEW PALTZ, New Paltz, NY, USA June 2018 – December 2019
Technician (Student Assistant), IT Service Desk
oTroubleshot and fixed technical issues with the laptops and other devices of the students, faculty and staff
OCWEN FINANCIAL SOLUTIONS PVT LTD, Mumbai, India October 2011 – December 2016
Senior Specialist, Escalation Relationship Management
oManaged elevated customer concerns and unresolved cases and ensured good customer experience
oPersonally addressed customers’ concerns and followed up until it was resolved
Initiatives:
oKept track of the individual performance within the department and motivated the team to achieve goals
oConducted periodic meetings with the team and shared best practices for performance enhancement
Achievements:
oSuccessfully set up a new unit in Manila, Philippines
oTrained and mentored new members, supported existing team to ensure high levels of proficiency
SKILLS
Computer: Advanced Excel, Word, PowerPoint, Outlook, Bloomberg Terminal, TaxSlayer, Xero, Expensify, GFR, CCH Axcess