Amber Moffatt

North Bay, Ontario

705-***-****, adc1mp@r.postjobfree.com

Objective

To secure entry level employment as my goal is to enroll in a Skilled Trades program at Canadore College for September 2020 or the following January

Summary of Qualifications

Highly self-motivated individual with a strong interest in the skilled trades

Well organized and detailed; strong eye-hand coordination

Experience with inventory and documentation

Comfortable using Microsoft Office programs

Follows workplace safety practices

Excellent listening, problem solving, and team building skills

Adaptable and enjoys continuous learning

Self-motivated and efficient worker; able to work independently

Valid G Driver’s License and personal vehicle

Employment Experience

Customer Service Associate (seasonal)

Lefebvres Sports, North Bay, ON, Dec. 2019 to Feb. 2020

Greeted customers promoting high-end clothing and outerwear

Maintained knowledge of brands and features

Processed payments

Ensured the overall presentation of the store

Branch Manager

Fido, North Bay, ON, Jan. 2018 to Jan. 2019

Prepared store for audits: set-ups, cleaning, ensuring staff received appropriate training, ensure documents are up-to-date

Recruited, trained, and coached staff; delegate tasks and handle the scheduling

Prepared and delivered goal setting meetings

Build rapport with customers from the general public and businesses to encourage new accounts and repeat business; processed payments and handled deposits

Responsible for daily cash reports, inventory orders and merchandising

Addressed operational related issues

Sales and Service Rep., Manager in Training (MIT)

Beyond Wireless, North Bay, ON, Jan. 2016 to Jan. 2018

Trained and coached staff

Created own professional development plans for training purposes

Provided front-line services exceeding sales expectations

Utilized Microsoft Office programs for reporting purposes

Processed payments

Ensured the overall presentation of the establishment per store standards

Assisted with the handling of operational issues

Amber Moffatt

North Bay, Ontario

705-***-****, adc1mp@r.postjobfree.com

Employment Experience Continued

Head Snowboard Instructor (seasonal)

Laurentian Ski Hill (Snow School), North Bay, ON, 2000 to 2017

Trained students towards receiving their Instructor’s Certification

Provided training one-on-one and to large groups (various age groups and skill levels)

Completed performance evaluations providing constructive feedback

Presented an approachable and positive demeanor at all times

Dough Maker

Toppers Pizza, North Bay, ON, Aug, to Nov. 2014

Made pizza dough daily

Assisted staff with other duties as needed

Cellular Sales and Service Representative / Small Business Specialist

Rogers Plus, North Bay, ON, June 2007 to April 2013

Provided front-line customer service to the general public and businesses

Processed payments and created/updated accounts

Delivered bank deposits

Provided technical supports

Prepared the store for opening and closing

Ensured products were properly displayed and store was tidy

Reached monthly targets for sales and goals

Acted as Device Protection Representative

Received a letter of recognition from Rogers C.E.O. for customer service excellence

Customer Service Representative (outbound)

Telespectrum (Rogers), North Bay, ON (2006)

Promoted family plans

Created and updated accounts, including credit information

Provided business to business and business to consumer supports

Ensured accurate data entry

Handled difficult situations with tact

Education

Ace Communication program - Canadore College (2016)

Currently upgrading math and science (working towards completing grade 12)

N.E.C.O - Young Entrepreneur Graduate

C.A.S –Snowboard Instructor, Level 3 Certified

Certified Canada Snowboard – Level 1 Coach

First Aid and CPR Certified (2016)

Interests

Snowboarding

Skateboarding (National Champion – 2003)

Camping

Maple Syrup Production (family business)

References are available upon request

Contact this candidate