Customer Service Engineer

PROFESSIONAL SUMMARY

Knowledgeable customer service professional with demonstrated talents in electronic equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well organized and diligent with a methodical approach. Experienced Detail oriented in diagnosing and solving problems while working efficiently and communicating openly with team members. Bringing more than 20 years of experience as a well-qualified and hardworking Engineering service.

SKILLS

TECHNICAL SUPPORT AND SERVICE

PREVENTIVE MAINTENANCE

OPERATIONS ADJUSTMENTS

SOFTWARE, HARDWARE AND PERIPHERALS

TECHNICIAN OF ELECTRONICS, RESIDENTIAL

AUTOMATIC AND INDUSTRIAL EQUIPMENTS

EXPERIENCE

Electronics Repair Specialist. 06/2019 until today

Fama-Tec Assistencia Tecnica. São Paulo, Brazil

•Receive, diagnose and repair various electronic office equipment, appliances, and others.

•Demonstrate the proper functioning of the equipment explaining to customers details about the use and service performed, as well as the terms of the guarantee of them.

•Technical service to companies and homes.

Electronics Repair Technician. 02/2018 to 05/2019

Transformadores e Fontes São Francisco. São Paulo, Brazil

•Tracked diagnostic results and collaborated with electronics repairs to resolve issues.

•Evaluated systems to identify and locate system malfunctions using visual manual and computer-assisted diagnostic approaches.

•Serviced and repaired information, electro-domestic, communications and other types of Electronic equipment.

Technical Support Specialist. 02/1999 to 10/2013

Copextel. La Habana, Cuba

•Tracked diagnostic results and collaborated with electronics repairs to resolve issues, complaints, problems or respond to questions.

•Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.

Laboratory Technician. 03/1997 to 02/2009

Universidad de Ciencias Pedagógicas ISP de Guantánamo. Guantánamo, Cuba

•Responsible for the inventory and care of the premises, equipment, tools and instruments of three laboratories of the department of electromagnetism and electronics of the Faculty of Sciences of the Higher Pedagogical Institute of Guantanamo Raúl Gómez García.

•Assemble, develop, and impart all Laboratory practices for the subjects of physics, optics, and mechanics.

•Train and clarify doubts to the students about the practices during their realization or during study hours.

Main Technical Services Specialist. 09/2006 to 11/2007

Copextel. (Internationalist mission contract for 1 year). Caracas, Venezuela

•Installation and configuration of computing equipment, communications, and security to medical positions and homes of health workers throughout Venezuela.

•Worked with Technical teams to resolve referrals of Guarantee problems, improve operations and provide exceptional customer service.

•Developed team communications and information for national meetings.

•Worked with various kinds of customers to understand requirements and provide exceptional technical service.

•Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and others.

EDUCATION

Maintenance of Hospital Equipment 04/2020

Technical standards of first aid, work at heights and buried. 10/2019

Various Courses in English, Portuguese, Marketing, and others. 2000 to 2017

Authorized National Monitor Repair Service. 11/2004

Authorized National UPS, Notebooks, Printers Repair Service. 4/2001

Automation Engineer, I.S.P. Julio Antonio Mella, Santiago de Cuba. 09/1993 to 07/1999

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