Lucia Martinez
***** ** ** ******, ******** Pines, FL. 33025 954-***-****) adc1mg@r.postjobfree.com
Professional Summary
Accomplished and energetic professional with a solid history of achievement in the Healthcare Industry/Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Healthcare Administration, Marketing and Product Development/Project Management.
Skills
-Microsoft office: Outlook, Words, Excel, Power Point, - Everbridge System, WebEx, Visio
Kronos, ORACLE, Share Point, Pbar, Ace, Smart Sheet - Spanish Speaking: Written and Verbal
-Active Listening - Public Safety and Security
-Project Management - Critical Thinking
-Management of Personnel Resources - Time Management
-Administration Management - Customer and Personnel Service
-Complex Problem Solving - Negotiation
-Telecommunications - Communications and Media
-Clerical - Troubleshooting
-Sales and Marketing - Physicians Services
-CME -Data Analysis
Experience
HIALEAH HOSPITAL, Hialeah, FL (07/09 – 10/19)
Project Manager/ Department Supervisor
Coach, Supervise and train the Hospital Call Center Personnel
Coordinate the on-boarding new hire process with HR
Assists with scheduling, coordination, preparation and communication monthly meetings/Agenda/Minutes
Project Management
Assists Director with projects and daily tasks
Work closely with the Marketing Director
Manage and execute marketing Communications plan
Researches, analyzes and organizes information for presentations
Improve quality results by studying, evaluating, and re-designing processes; implementing changes
Coordinate and update all the Policies and Procedures
Assist in the Emergency Management issues
Handle the Everbridge System for the entire hospital (emergency notification system)
PBAR - Census Inquiry System; Patient Information (room number, admitting/discharge dates/Physician information, patient account number)
Establish and maintain working schedules for the communication department
Maintain Kronos, Payroll system and manage staff and supplies
Create weekly/monthly reports, analyze data and provide insight census and patient issues
APPLICA CONSUMER PRODUCTS, INC., Miramar, FL (07/07 – 12/08)
Product Marketing Manager/ Product Development- (PET, Food Prep. and Cooking Division)
Lead product development process from discovery through product launch/availability
Project Management
Consumer Products experience/B2C/B2B/CPG
Work closely with the Marketing Directors
Provide leadership to a team of creative directors, producers, and strategists to plan, manage and execute marketing communications efforts
Delivered projects on-time, on-budget, and on-quality from a reliable factory
Assist & support the President and Director of Marketing with the development and exaction of category strategies
Coordinate product samples/mockups for national sales meetings, trade shows, and presentations –
Initiated competitive testing and benchmarking analysis
Created and managed all documentation for the Product Development Process and Microsoft Project
Negotiated contracts with vendors
Communicated new product information and data (e.g. model profile, artwork, IDs, samples, in a timing capacity) to other functions to assure successful product launch
Drove quality improvement efforts, monitor corrective actions, quality or safety hold on products, and facilitate implementation of solutions
Research on new product concepts
Interact and provide the sales team with sales tools
Work with logistics regarding shipment to ensure timely delivery to key retail accounts
Serve as liaison between sales and demand planning regarding the forecast
Maintain product feature and competitive landscape and global price list up to date
Gather weekly updates from our office in Asia regarding on-going projects and communicate with Marketing
Monitor weekly project reports to ensure timelines of projects
GAMO USA, Precision Air guns, Fort Lauderdale, FL (12/05 -07/06)
Product Development Manager/Product Marketing
Manage the entire product line life cycle from strategic planning to tactical activities
Specified market requirements for current and future products by conducting market research
Drove solution set across development teams (primarily Development/Engineering, and Marketing -Communications) through market requirements, product contract, and positioning
Develop and implemented a company-wide go-to market plan, working with all departments to execute
Import/Export: Asia, Europe and Latin America
Analyzed potential partner relationships for the product
APPLICA CONSUMER PRODUCTS, INC., Miramar, FL (10/03 – 12/05)
Product Manager / Marketing in the Cooking Division (Out of Business)
Provide Support to Team of 10 in Product Management/Marketing Directors
Assistant to the VP Marketing
Executed new Product Development requests; formulate program profiles, memos, marketing design guides, and lead in moving programs forward through tracking
Work closely with the Sales department, responding to the daily product requests for information (functionally, pricing, service issues, etc.)
Consumer Products experience/B2C
Coordinate product samples for national sales meetings, trade shows, and presentations
Initiate competitive testing and benchmarking analysis
PALMETTO GENERAL HOSPITAL, Hialeah, FL.
Assistant Project Director-Plant Operations (03/02 – 03/03)
Executive Assistant to Education Director (08/95 – 03/02)
Provide administrative support to Project Director and Security Director
Prepare plans and schedule and manage processes, dept. meetings, agendas, and minutes
Assist in the Due Diligence phase of a community providing insight on timelines and projections
Interfaced and communicate with the Architects and Engineers
Perform monthly job cost and budget reviews and update accordingly
Negotiate, review and approve all development contracts in conjunction with the VP of Purchasing
Develop and maintained a positive working relationship with government agencies in order to facilitate timely review, approvals and inspections
Negotiation with Vendor’s Contract and educational classes
Manage department payroll, expense reports, check request, job costs and supplies
Education
Associates in Science- Computer Programming and Business Administration