Surajit Hazarika

Mobile: +91-981*******

Email: adc1m6@r.postjobfree.com

Career Objective

Seeking a position with an organization that offers challenging work environment & growth opportunities with lots of potential where my experience will be utilized with the opportunities for advancement and growth of the company simultaneously. Executive summary

A dynamic mid management professional with 10 + years of experience with Human Resource Management as well as with US health & Welfare benefits with strong team management, good problem solving, analytical and multitasking skills. Conceptually strong with an innovative and analytical approach to the work with an eye for detail. Enriched with the ability to learn new concepts

& technology within a short span of time

Employment History:

Working with Cogtest Services Pvt. Ltd (Formerly known as Sovereign Health Group) as a Lead – HR from 22nd August, 2016 till date.

Roles and responsibilities:

MANPOWER PLANNING, RECRUITMENT & SELECTION

• Managing and coordinating the entire Recruitment: After getting approved manpower requisition from the group head/ team manager/ management, preparing job description, formalizing the manpower plan with group heads, identifying position requirements, exploring the channels of sourcing, interviewing, selection and final HR round.

• Staged/Managed multiple out station hiring & walk-in event in India.

• Handling the Entry and Middle level recruitment.

• US Healthcare recruitment & Onboarding.

INDUCTION PROGRAMS:

• Conducting joining Formalities for all new Joinees i.e. assisting in filling joining forms.

• Issuing appointment letters to the employees and Defining roles & responsibilities of new joinees and setting their KRAs

• Coordinating with bank and the employees for opening salary accounts

• Conducting Induction for new joinees: Making the candidate aware of company’s policies, culture. Giving employees complete introduction of the organization.

• Coordinating with reporting Manager or departmental head to arrange second session of Induction i.e. defining roles and responsibilities of the new joinee and setting their KRAs. EMPLOYEE LEAVE & ATTENDANCE, PAYROLL:

• Keeping track of employee’s attendance and late coming report on daily basis

• Preparing Payroll Report, employee salaries, bonus & incentive report EMPLOYEE BENEFITS (for India):

• Implementation of Medical benefits, administering, negotiations and coordination with the vendor

• Provident Funds, ESI and Statutory Bonus and different queries and coordination

• Coordination and administering Sodexo/Paytm and other gift cards EMPLOYEE PERFORMANCE MANAGEMENT AND ANNUAL APPRAISAL:

• Keeping track of employees monthly, quarterly and annual performance

• Awarding the best performers

• Conducting 360 Degree Employee’s annual appraisals EMPLOYEE EXIT PROCESS:

• Conducting employee exit interview or exit formalities.

• Issuing relieving letter, experience letter and F&F settlement. HR POLICY FORMULATION & DOCUMENTATION:

• Creating new policies, processes and templates

• Updating employee database, records

• Issuing notice, warning letters, No call no show letters, Appointment letters, Promotion letters etc. EMPLOYEE RELATIONS, ATTRITION MANAGEMENT AND GRIEVANCE MANAGEMENT:

• To develop healthy relations with the employees, understanding their areas of concerns, challenges that they are facing in their profile and organization culture

• Providing correct resolutions and resolving the issue by continuous follow-ups.

• Administering disciplinary procedures including issuing warning letters & termination

• One on one and skip level meetings with the employees.

• Study attrition data and identifying triggers and developing action plan.

• Addressing Employee grievances

TRAINING AND CAREER PROGRESSION:

• Co-Facilitating behavioral training Programs at the Site Level

• Direct synchronization with Group Training Centre for execution and planning of E-learning programs for employees

• Participate in Training and Development activities determining employee-training needs. PERFORMANCE MANAGEMENT:

• Responsible for Performance Appraisals for all associates and support staff.

• Ensure employees appraisals & development plans are in place for every Associate and liaise with the training managers to ensure appropriate training is delivered in line with them. Worked with AON Hewitt as an Experienced – Benefits Ops Administrator (Health & Welfare) from from 21st June 2012 to 19th August 2016.

Roles and Responsibilities

OPERATIONS MANAGEMENT

Adheres to standard operations management practices and understanding of delivery models and regulatory/legislative knowledge. Provide input on delivery model and best practices.

Defining Operational/BCP/Crisis management process and its documentation management

Identify, plan, and manage Process Improvement Projects to improve processing performance MENTORING & TRAINING

Educate colleagues while serving as a subject matter expert for the Health and Welfare benefits

Actively participate in creating new joinees training model with L&D team for the organizational level for Health & Welfare benefits with the Domain Proficiency project.

Drafting and Finalizing the SOPs for each processes after consulting with the Client and the Process Heads. PROCESS MANAGEMENT

Coordination with the Client HR team for employee benefit program and policies.

Monitor client operations dashboard measures to proactively manage client-level impacts

Prepare and executes internal/external quality audits and training need identification. Maintain and improve the overall quality of service delivery and monitor the progress of training plans and driving Quest/ Quality Initiatives TEAM MANAGEMENT

Taking care of team for their queries related to the process for multiple locations.

Performing a role as a one stop solution for the team.

Tracking the break, leaves & attendance for the team. Worked with UnitedLex as an Analyst from 7th April 2011 to 6th June 2012. Roles and responsibilities:

Associated with the Contract Management vertical and was responsible for reviewing the HR policies of client. Worked with WNS Global Services as a Sr. Customer Services Associates from 9th February, 2009 to 6th April, 2011. Roles and Responsibilities:

Associated with the BFSI vertical and worked for the US Mortgage process, as a Post Close auditor. Awards and Achievements:

• Rewarded with the Benefits Wizard award for excellent performer for client delivery in Aon Hewitt.

• Awarded as the “Best HR –Coordinator” by the GM in the year 2017-2018. Educational Qualification

• Pursuing PGDHRM ( PG Diploma in Human Resource Management) from Symbiosis Center for Distance Learning (SCDL)

• B.Com from Gauhati University in 2008

• Std XII from AHSEC in 2015

• Std X from SEBA in 2013

Certifications

• Human Resource: Building a Performance System

• Human Resource: Leadership and Strategic Impact

• Human Resource: Job Structure and Design

• Organizational Culture

• Rewarding employee Performance

• Succession Planning

• Talent Management

• Human Resource Foundation

Skills

• Over a decade of experience of working on Microsoft Office (word, excel, Outlook 365, PowerPoint, SharePoint and PowerShell)

• Experience of working on PayloCity HR & Payroll Software

• Hands-on experience of searching candidates on Indeed for US and Naukri.com for India

• Good experience of searching candidates on LinkedIn Personal Details:

Name: Surajit Hazarika

Date of Birth: 9th March, 1987

Marital Status: Married

Language Known: English, Hindi and Assamese

Current Address: Flat 287, 1st Floor, Netaji Subhash Apartment, Phase 2, Pocket 1, sector 13, Dwarka, New Delhi – 110078 Date:

Place: (Surajit Hazarika)

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