Tammy Mandryk

Rental Assistant / HSE/First Aid Administrator - Brandt Tractor, Camex Equipment Sales & Rentals

Leduc, AB

adc1kx@r.postjobfree.com

780-***-****

Skilled Branch Manager with demonstrated success in Coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program Management skills. Branch Manager with 28 years experience providing Administrative support for executive-level Staff, included coordinating complex travel arrangements and schedules. Energetic Construction Equipment operator who offers extensive skill, knowledge and experience with over 3 years in the construction industry.

Work Experience

Rental Assistant / HSE & First Aid Administrator

Brandt Tractor, Camex Equipment Sales & Rentals

February 2018 to Present

Customer Assistance including Rate quotes and Equipment requirements availability, repair requirements. Prepare Rentals, contracts, contract extensions, Rental Purchase options, or lease contracts, ensure insurance is in place and payment set up. Locate equipment being rented and verity east customer access. Verify all paperwork is in place before releasing rental equipment. Advise Camex Main Shop when rental equipment is being picked up or returned. Coordinate with Camex Main Shop for inspections on rental returns. Trouble shoot with customer if they are having Trouble with equipment. Establish vendors for repairs that cannot be completed by Camex. Check yard for current inventory and update data base as needed. Track all rental vehicles. Inspect return rental units and document mileage. Email or fax contract with insurance requirements to customers. Customer assistance when Rental Manager is out of the office ore busy with other customers. Maintain accurate customer files with all applicable correspondence and report to Management on status as required. Work with Sales team on Rental Purchased. Register and discharge all liens on Camex Equipment. Obtain registration and license plates for new Rental units. Obtain Buyout letters for customers and verify for accuracy and forward to customer.Track license plates. Check and update unit Commercial Vehicle Inspection Program (CVIP) on all rental units. Taking register Imported Vehicles (RIV) units to be certified at local service center. Ensure all proper documentation is in place for all new units. Prepare month end inventory list for the Controller and /or CFO. Create, verify and maintain customer accounts. Lead Administrator of the location for COR Safety Policy. Assist with Job description alignment in relation to safety program & hazards associated with Job Description. Be the lead in updating the Safety Program. Updating/ Modifying the safety program to ensure all is current with the job tasks being performed. Maintain attendance and Visitor sign in. Oversee incident reporting, emergency services and evacuations. Maintain all training and updating regularly. Hosting the Safety meetings weekly, monthly. Performing monthly safety inspections. Being Co-Chair of the Safety committee. Being the primary contact for WCB. Hosting Toolbox meetings. Doing regular walk arounds to ensure all safety requirements are being held and maintained. Lead role for all Management, Supervisors and Workers when introducing new tasks, completing Hazard assessments. Maintaining all Safety Documents. Ensure all activities are aligned with OH & S. Provide Contractor and Visitor safety orientation when required.

Customer Service Representive

Tenold Transportation

April 2017 to January 2018

Shipping & Receiving of Reels of all sizes. Fulfill requests from General Cable, Prysmian, Southwire, Amercable, Northern Cable.Be in contact with all reel companies.Place orders for customers to move reels.Admin duties such as making appointments for deliveries and pickups, weekly courier pickups.Weekly inventory count. Daily scans to head office. Weekly sales report to management. Monthly billing to suppliers. Weekly inventory for general cable for repair requests. Quotes for new customers as well as existing customers. Working closely with major accounts/customers on a daily basis

Director of Sales

Travel with us - Edmonton, AB

March 2013 to April 2015

Customer Service Manager

Cabelas Canada

July 2012 to April 2015

Supervise and lend support for lead team, following up to ensure duties are completed in a timely Manner. These include, but not limited to: 1) Back office reports 2) Outfitter observations/coaching 3) Development through outfitter training 4) Club Card referral tracking 5) Outfitter break/lunch schedule 6) Ensure constant observation of cash lanes and return counter to provide efficiency in all customer transactions Daily monitoring results and providing leadership and suggestions wherever necessary. Partner with cash office for discrepancies in daily operations. Investigate transactions by partnering with outfitter to determine the error. Provide support for store management by resolving customer issues quickly and properly. Taking all customer complaints seriously and handling them appropriately, partnering with upper management when necessary. This will allow our company to keep focused on legendary customer service. Responsible for performance reviews, maintaining attendance and any appropriate disciplinary action deemed necessary. Partner with HR for these areas, to ensure company policies and procedures are being followed. Provide data for weekly management meeting. This includes sales numbers/figures for cashier Item of the Week, VOC (Voice of the Customer) data, phone capture percentages, Level 1 training progress, etc. Partner with AP regarding possible fraud and/ or theft issues. Provide support for AP with in-depth facts and data from JDA.Provide assistance and support for Club Card embosser. Assist in maintaining bank requirements of constant dual operations regarding the embosser and card inventory. Staffing/Scheduling Ensure front end staffing meets the needs of the season - ads, special events, blackout periods, etc. Recruiting for qualified outfitters Conduct interviews to keep staffing at levels needed to handle customer traffic, and increase staffing during peak seasons.

Heavy Equipment Operator

Syncrude/ Flatiron/Golosky Contractors - Fort McMurray, AB August 2008 to 2012

Dealing with day to day hauling, making sure equipment ran smoothly Ability to run Equipment such as the CAT 740 Rock Trucks, 797,767,747,737, Packers, Kamatzu, and Leibherr, Heavy Haulers. Support Company Safety policies. Make recommendations to improve production, working conditions and increase efficiency. Manager, Senior Travel Consultant

AMA Travel - Fort McMurray, AB

July 2000 to 2007

Work closely with the President, Owner. Manage lkey accounts and oversee the accounts Mangerment in all activities including Weekly and Monthly reporting. Support the Sales team to Maximizing their full potential. Creak an Annual Sales Plan and align with the Marketing and Business Plan. Develop Networks and Strategic Business Relations with Corporate clients, associations, membership organizations, and Tourism organizations. Manage and Monitor all bookings. Monitor and respond to online Customer feedback and assist the Owner to take corrective measures. Observe the Market, identify trends and monitor the main competitors and take a proactive approach. Participate in weekly, monthly and quarterly meetings. Work directly with the President closely to ensure our commitment to quality and uncompromised customer service training is maintained. Education

St. John - Edmonton, AB

2011

Business Program

Grant MacEwan Community College

1988

Skills

SALES (10+ years), HEAVY EQUIPMENT (3 years), HEAVY EQUIPMENT OPERATOR (3 years), CAREER DEVELOPMENT (5 years), CLIENT RELATIONS (10+ years) Certifications/Licences

Legislation Awareness

Leadership for Safety Excellence

WHMIS

CSTS-09

Incident Investigation

Worker Health and Safety Awareness

Hazard Assessment

Standard First Aid and CPR/AED Level C

Additional Information

SKILLS

• Contract Management • Heavy Equipment Operator.

• Decision - Making ability • Supervisory skills.

• Strong Client Relations • Stategic Sales Knowledge

• Highly motivated, career minded, accountable and professional.

• Keenly interest in career development at both personal and staff levels.

• Creative Problem solver

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