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Manager Customer Service

Westland, MI
May 01, 2020

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Christopher C. Novarro

**** ***** **.

Midland, MI 48640



Business manager with over twenty five years experience in Purchasing, sales, customer service and production. Proven track record of increasing sales and implementing significant cost savings. Purchasing, materials manager, business developer, crew leader, top salesperson, Innovative, always seeking ways to increase efficiency and the bottom line. A hands-on and hard-working professional who values quality work.


Apartment, Townhouse, Maintenance

GLD-Midland, Auburn, Linwood, Hemlock

8/01/2015 to 03/01/2018

Perform a wide variety of apartment maintenance issues. Fixing and replacing parts on washers/dryers/refrigerators. Plumbing repairs, electrical repairs .Make sure to complete all work orders 100% complete and in a timely fashion.. Able to follow directions, lift heavy objects, climb ladders roofing repairs. Customer service with the tenants was very important to make sure that they were completely satisfied with all repairs that were needed. Able to think outside the box.

Prep cook, line cook, all prep work

Midland Country Club

10/01/14 to 06/20/2015

I had started as a dishwasher and worked my way up to prep cook after getting 3 raises for good performance, and clean work standards. I had to make sure that all pizza toppings and etc. were all sliced and chopped and cooked to perfection, and ready to go.. I was learning all sorts of new tricks of the trade, until new management was brought in. I can organize and maintain very clean work areas, and make sure we were never running low on any type of ingredients.

Building Maintenance, Grounds

Best Western. Valley Plaza Inn, Midland, MI

09/2012 to 09/2014

Perform a wide variety of maintenance issues. HVAC repair, re-set breakers, general plumbing issues, drywall patching, painting, caulking bath tubs and sinks, toilets, replacing ceiling tiles. Making sure that all maintenance slips were fixed and addressed in a timely manner. Making sure that the guest was happy with everything in their room., and everything was working properly.

Office Furniture Installer

Commercial Furniture Services Inc., Sanford, MI

03/2008 to 03/2012

Install cubicle walls, install work stations, run cat 5 cables, phone lines. Install Peds, filling cabinets, receive freight, unboxed and inspect freight for damages. Get paperwork signed after work has been performed. Sales and getting quotes for special projects. Cost saving and continuous improvements are my specialty.

Developer- Sales

Express Personnel Services, Midland, MI

10/2006 to 1/2008 Business

My primary responsibility was to market and develop the Tri-Cities region. To meet personally with each H.R. manager to explain the benefits of using a job placement agency. Purchasing of all raw materials, with contractual negotiations. Direct sales, business to business sales. To gain new business and increase their client base, and update all personal information of hiring managers within that company. To increase the total hours worked, to increase profit margin, and to simply get other people jobs, and keep jobs with direct hires in mind.

Purchasing Director

Midland Chemical Company, Midland, MI

09/2004 to 02/2006

Develop and implement purchasing and contractual management instructions, policies and procedures. Purchasing with contracts and guaranteeing lowest possible prices with transportation, cost saving to document all money saved in each quarter. Analyze market and delivery system in order to assess present and future material availability. Control purchasing department budgets. Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of the sale. Prepare bid awards to get the lowest possible price. Inventory control setting up the Min/Max settings in the warehouse. Prepared/Reviewed purchase orders, for price and quantity. Located sources of supply for purchasing. Prepare reports regarding market conditions and merchandise costs.

Building Maintenance, Grounds Supervisor

Midland Community Center, Midland, MI

08/2003 to 01/2005

Coordinated work assignments among the maintenance department, and insured that the assignments are completed correctly. Implemented new O.S.H.A. training matrix. Helped in managing both the building and grounds. Worked closely with contractors and subcontractors. Purchasing of parts and cleaning supplies. Working with a crew of three to four other employees to make sure that all the jobs got done in a timely manner, with proper safety knowledge, and steps in place. Always being available to help anybody out whenever he or she needs help or advice at anytime.

Contract Manager -Purchasing Manager

McClellan Integrated Services, Evart, MI

01/2000 to 08/2004

Makes sure payrolls are accurate, and submit to Lexington KY, for processing. Comply with all ISO procedures and update all information on a yearly basis and manage all paperwork .Purchasing and negotiating of all contract special purchases. Purchasing of all raw materials, I am very knowledgeable in sourcing methodologies .I can save all companies a great deal of money and prove it .Hiring and training new employees. Hazmat training on all chemicals which we use .Sub-Contract several different companies with Vacuum trucks to clean out the pit. Make sure all filters were changed in all of the paint booths. Purchasing of all material needed to get the said job done and work within a budget. Make sure all Collins and Aikman managers were aware of the process in which the paint booths were cleaned and services. Bid price on new cleaning programs that were not on the scope. Find Root Cause of problems and come up with a solution on how to handle that situation.

Customer Service Manager

Amigo Mobility International, Bridgeport, MI

11/2001 to 11/2003

Increased sales in the parts department by over 22% by implementing a new incentive program for all customer service employees. Implemented several new Service Kits to increase sales 40% with our dealers. Increased cost savings 35% while managing customer service department. Managed seven customer service and repair employees. Facilitated three service training per year for field personnel throughout the U.S. Worked closely with engineers on new product development. Maintained complete phone coverage and monitored wait times for our customers. Worked closely with accounting on delinquent accounts


Bachelor of Business Administration, Marketing/Management, Northwood University, MI, 4 year(s)

Associate of Arts, Advertising, Northwood University, MI, 4 year(s)

Diploma, How to handle multiple tasks at once, Dale Carnegie, MI



Top sales associate for several years at Sears Automotive. Captain and CO-Captain for the Northwood Auto Show for three years. Youth advisor for the Memorial Presbyterian Church. Youth Hockey Coach in Midland and Traverse City,

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