DENISE JACQUELINE PAUL LIGUORI PILLAY

Contact: +6-011-****-****

Email: adc1eb@r.postjobfree.com / adc1eb@r.postjobfree.com

Self-motivated with over 6 years of experience supporting executives in Customer Service. A passionately driven individual, possessing a strong desire to learn and grow creatively and professionally.

Diploma In Event Management from Berjaya University College (withdrawn 2014)

SMK Zon R1 Wangsa Maju of (Sijil Pelajaran Malaysia 2012 ) with Pass (Credits).

To hold a position that would allow me to fully utilize and grow my potentials.

To integrate my skills within a team environment and work to achieve individual and team success.

To be recognized for my professional contributions and dedication to assume leadership responsibilities and commitment to excellence when opportunity arises.

Fluency in English

Fluency Bahasa Malaysia

Good in Tamil

COMPANY : PERFECT EDITION REPORTING LINE TO : MANAGER

DURATION : FEBRUARY 2013 – AUGUST 2013 DESIGNATION: CUSTOMER EXECUTIVE

Answering Inbound Calls

Assisting For Customer Registration

Making Outbound Call When There Is Any Report

Handling High Priority Cases

Assist Floor / Buddy

Handling Manager Call Back

Escalating To the Relevant Department When There Is a Unsolved Report

Replying To Customer and User’s Emails

Social Media – Handling Issue That Have Been Posted Related Company.

Marketing and Advertising, Highlight And Hide The Issues That Have Been Updated In Social Media.

COMPANY : PARKSON KUALA LUMPUR REPORTING LINE TO : Manager

DURATION : OCTOBER 2014 –SEPTEMBER 2015 DESIGNATION: ASSIST. CUSTOMER SERVICE

Answering Inbound Calls

Handling Emails

Handle customers enquires

Member Card Registration

Assist customer with Purchasing/ gift wrapping

Handle Promoters Issues

Daily Cash box check

COMPANY : CHI FITNESS REPORTING LINE TO : Sales Manager

DURATION : NOVEMBER 2015 – MAY 2016 DESIGNATION : FITNESS CONSULTANT

Answering Inbound Calls

Doing outbound calls to prospect clients

Making appt with clients

Handle customers enquires

Membership Registration

Advice clients with healthy lifestyle

Giving out flyers

Weekly and monthly KPI’s target to hit

Prepare monthly reports

COMPANY : PHILLIP WAIN REPORTING LINE TO : Manager

DURATION : SEPTEMBER 2016 – DECEMBER 2016 DESIGNATION : GYM INSTRUCTOR

Answering Inbound Calls

1 to 1 Training will be conduct following Client goals

Prep/Consult Client Meal calories Intake

Suggest Proper Protien to consume

Follow up with Clients daily Health Routine

Solve Clients Enquires

COMPANY : CELEBRITY FITNESS REPORTING LINE TO : OPERATION MANAGER DURATION : JAN 2017 –SEPTEMBER 2017 DESIGNATION: SENIOR CUSTOMER SERVICE

Answering Inbound Calls Related To Reports.

Handling Emails.

Advising and Marketing About Company Products.

Advice Customer On Their Doings According Their Needs And Goals.

Gives training to new staff’s

Stock check

COMPANY : LOVISA PTY LTD REPORTING LINE TO : REGION MANAGER DURATION : OCTOBER 2017 – MAY 2018 DESIGNATION : STORE MANAGER

Answering Inbound Calls

Handling Emails.

Handling High Priority Cases.

Advising and Marketing About Company Products to Part-Timers. (Training)

Assisting / Styling Customers accordingly to their needs.

Daily / Weekly & Monthly Report Analysis, update to Region & Country Manager.

Monthly KPI Target.

Stock Check.

Daily Cash box Check

COMPANY: AFZ INDUSTRY CUSTOMER EXCECUTIVE REPORTING LINE TO: SUPERVISORS

DURATION: AUGUST 2018 – JANUARY 2020 DESIGNATION: CUSTOMER SERVICE EXECUTIVE

Inbound & Outbound Calls

Assisting For Customer Registration

Making Outbound Call When There Is Any Report From Customer

Assist Floor / Buddy

Handling Manager Call Back

Escalating To the Relevant Department When There Is a Unsolved Report.

Replying To Customer’s Emails

Promoting and sales.

Staff’s Attandance & OT check List

Gives training for new staff’s

Basic IT support

COMPANY: 3Q MRC REPORTING LINE TO: SUPERVISORS

DURATION: DECEMBER 2019 – MARCH 2020 DESIGNATION: PRESCHOOL TEACHER

Prepare lesson plan

Teaching Mathematics, Abacus, English and Malay

Take care of toddlers

Housekeeping if needed

Shower kids

Assist with school activities

TECHINICAL SKILLS:

Computer literate with knowledge in following programs:

MS Word

MS Excel

Ms Power point

Editing, proofreading, and formatting

Typing Skill: Can type at 40-45 wpm.

Knowledge based person in handling office systems like printing, scanning, faxing, and photocopy.

PROFESSIONAL ETHICS:

I am a person with leadership skills and an articulate, resourceful, and creative problem-solver. Always wanted to research and use creative ideas to achieve maximum level of success. Follow directions, task-oriented person, and experienced to work under multitasking environment. Work well with little or no supervision.

PERSONAL STRENGTHS

Fast learner

Hardworking

Team work

Can work under minimum supervision

Self-motivated and creative.

I am a fast learner as I think there is no end to learning. I am not a choosy person in the working industry as I am willing to do any working parameter as long as the tasks are in relevant field and capable of expanding my expertise

PROFESSIONAL QUALIFICATIONS

CAREER OBJECTIVE

MULTILINGUAL

WORKING EXPERIENCE

SKILLS

MISCELLANEOUS

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