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Engineer Customer Service

Lake Elsinore, CA
April 30, 2020

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Theodore A. Beckmann

***** ******** *****, **** ********, CA 92530 · 760-***-**** ·

Network Telecom Engineer

End-user, Corporate & Retail support


To utilize the over 15 years of wide range of experience with system administration and technical support. I provide network support with troubleshooting expertise in both computer hardware and software I am a proven team player with outstanding customer service skills and a strong desire to maintain and improve technical knowledge


· Wireless Networking · Telecommunications · Customer Service

· Mobile Devices Management · Video Conferencing · Call Center ACD/Recording

· VoIP · Project Management · Windows server 2003/2008/2012


Gemological Institute of America 2013 – Present

IT Telecommunications Specialist

Maintain a corporate ShoreTel Global system

Maintain and install Aruba Wireless network (Heat maps, deployment, Spectrum analyze signal)

Generate reports for ACD and maintain call recording

Support mobile devises for the US as well as analyze billing

Maintain IDF and MDF infrastructure

Support and monitor New and current Internet, PRI, SIP circuits

TATA Consultancy Services 2011 – 2013

Network Telecom Engineer

Maintain a corporate and retail Mitel, Toshiba, and various key systems as well as related servers

Generate reports for call control for both a retail and corporate environment

Work closely with end-users and vendor relations

Perform routine maintenance and support more that 300 Mitel systems and manager 4 servers for reporting and ACD call flow.

PETCO Animal supplies Inc. 2003 – 2011

Quickly accelerated through the ranks based on proven skills and ability to learn new things quickly as well as leadership

IT support specialist/Telecom Analyst

Troubleshoot server and pos equipment with both store personnel and dispatched technicians

Maintain servers and reporting during the third shift to make sure sales were posted for all stores the previous day

Support executive staff both at home and at the campus for computer and video conferencing equipment

Work with vendors for setting up new PETCO locations all over the country with new equipment and project manage installations

On call and afterhours support for scheduled maintenance on networking and servers

Computer Hawk

Lead PC repair technician 2002

Assist Customers with their personal computers

Virus removal

Upgrades and recommendations

Aqualung America

Repair Specialist & repair technician, 2000 to 2002

Assist customers with dive computer setup and support

Pressure testing equipment

Repair dive regulators


ShoreTel Install and Maintenance

Mitel 3300 MCD Basic

Mitel 3300 MCD Advanced

Krone Copper Cabling

Ascolta CCNA

Mitel Nupoint 640 Voicemail I+M

Mitel SX2000 Administration


Kaplan College Vista, CA 2001-2002

Palomar College San Marcos, CA 1996

Currently enrolled in Mt. San Jacinto Community College

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