Theodore A. Beckmann
***** ******** *****, **** ********, CA 92530 · 760-***-**** · adc1dm@r.postjobfree.com
Network Telecom Engineer
End-user, Corporate & Retail support
Objective
To utilize the over 15 years of wide range of experience with system administration and technical support. I provide network support with troubleshooting expertise in both computer hardware and software I am a proven team player with outstanding customer service skills and a strong desire to maintain and improve technical knowledge
CORE COMPETENCIES
· Wireless Networking · Telecommunications · Customer Service
· Mobile Devices Management · Video Conferencing · Call Center ACD/Recording
· VoIP · Project Management · Windows server 2003/2008/2012
PROFESSIONAL EXPERIENCE
Gemological Institute of America 2013 – Present
IT Telecommunications Specialist
Maintain a corporate ShoreTel Global system
Maintain and install Aruba Wireless network (Heat maps, deployment, Spectrum analyze signal)
Generate reports for ACD and maintain call recording
Support mobile devises for the US as well as analyze billing
Maintain IDF and MDF infrastructure
Support and monitor New and current Internet, PRI, SIP circuits
TATA Consultancy Services 2011 – 2013
Network Telecom Engineer
Maintain a corporate and retail Mitel, Toshiba, and various key systems as well as related servers
Generate reports for call control for both a retail and corporate environment
Work closely with end-users and vendor relations
Perform routine maintenance and support more that 300 Mitel systems and manager 4 servers for reporting and ACD call flow.
PETCO Animal supplies Inc. 2003 – 2011
Quickly accelerated through the ranks based on proven skills and ability to learn new things quickly as well as leadership
IT support specialist/Telecom Analyst
Troubleshoot server and pos equipment with both store personnel and dispatched technicians
Maintain servers and reporting during the third shift to make sure sales were posted for all stores the previous day
Support executive staff both at home and at the campus for computer and video conferencing equipment
Work with vendors for setting up new PETCO locations all over the country with new equipment and project manage installations
On call and afterhours support for scheduled maintenance on networking and servers
Computer Hawk
Lead PC repair technician 2002
Assist Customers with their personal computers
Virus removal
Upgrades and recommendations
Aqualung America
Repair Specialist & repair technician, 2000 to 2002
Assist customers with dive computer setup and support
Pressure testing equipment
Repair dive regulators
Certifications
ShoreTel Install and Maintenance
Mitel 3300 MCD Basic
Mitel 3300 MCD Advanced
Krone Copper Cabling
Ascolta CCNA
Mitel Nupoint 640 Voicemail I+M
Mitel SX2000 Administration
EDUCATION
Kaplan College Vista, CA 2001-2002
Palomar College San Marcos, CA 1996
Currently enrolled in Mt. San Jacinto Community College