Deepthi Rambhatla Email: email@example.com
To work in a challenging environment that provides me an opportunity to utilize my skills while contributing creative solutions for the advancement of the organization at the same time help in my professional carrier growth.
Joined Vcc India Private Limited (Sister Company of Vmedia) as technical support engineer (Feb 2016) currently promoted as Quality Analyst.
Provide telephone support of residential services for internet connectivity including dial-up, DSL and cable modem connections and Assist in the configuration of networks including modems, routers.
Support of business internet services including DSL, cable modem, T1, Fiber to the premises, other connections.
Take full ownership of customer calls following through to assure complete customer satisfaction. Dispatch Field Service Engineers with repair information, failure symptoms, troubleshooting activities.
Escalating the unresolved issues to the relevant ISP providers through different ticketing portals.
Follow up with the customers to resolve all the technical issues.
Train new employees in client-specific procedures and troubleshooting techniques
QA analysts look at technical procedures and troubleshooting to make sure there are no errors and make sure that it made to company standards.
Monitored in-bound and out-bound calls made and received by various operation teams and provided feedback to improve their client experience.
Responsible for managing the division's employ performance improvement program.
Designated as point of contact for team members when supervisor was unavailable.
Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Worked for Giftech Solutions pvt ltd as a Sr. Process Associate (Mar 2014 – May 2015)
Worked as senior process associate with Champion Records service and my job was to create legal request on behalf of patients and send it to medical facilities.
Worked on requests sent by attorney’s (hippa and compliance).
Worked for inbound process which was Nutra customer support my job was to receive and resolve issues related to customers queries like delay in shipments, billing issues, refunds and product related issues.
Mostly received calls from irated customers and main goal was to resolve their issues and make them happy and stick to the product.
Worked for Selectsys India pvt ltd as technical support engineer (Nov 2012- Oct 2013)
Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office
Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software
Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
Network printer troubleshooting.
Resolving startup issues and optimizing the computer.
Troubleshooting the applications as pert the customer’s requirement.
Complete optimization of all windows operating systems.
Diploma in Mechanical from APT, Kakinada (2003 - 2006)
SSC from Aditya Public School (2002).
Hardware & Networking Engineering from JETKING (2009 – 2010)
70-640 MCTS Windows 7 Configuration.
70-640:TS: Windows server 2008 Active Directory Configuration
Date of Birth : 10-08-1988
Marital status : Single
Languages : English, Telugu, Hindi
Permanent Address : 11-9-6,
I hereby declare that the information furnished above is true to the best of my knowledge
Date: (Deepthi Rambhatla)