Jan **** - Current

Robert Arguello

Professional Summary

Passionate and detail-oriented customer service professional with(4 years) )of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.

Well-organized and knowledgeable (service represenative) able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty.

Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine the needs of the customer. Professionally represent the brand during all interactions, with a commitment to customer service and desire to build relationships translate to customer loyalty and retention. Proven ability to resolve complex problems, using tact and diplomacy.

Skills

Customer relations Data management

Trained in Salesforce Recordkeeping

Customer service excellence Investigate claims

Process transactions Cross-selling

Shipping and receiving understanding Inbound call answering Experience

Customer Service Representative / Sales Manager

SunSet Wellness - Denver, CO, United States

Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives.

Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.

Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives.

Updated accounts with customers' current personal and purchasing information. Helped resolve product returns, responded to shipping inquiries and answered order status questions.

Documented compliance with company policies and procedures and wrote sales reports 1703 Ghost Dance Circle, Castle Rock, CO 80108

Ph: 720-***-****

adc1cj@r.postjobfree.com

Jun 1994

daily.

Education

High School Diploma : High School Basic

Abraham Lincoln High School - Denver, CO

3.7