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Customer Service Sales

Beirut, Beirut Governorate, Lebanon
April 30, 2020

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Bisher Alabed

+961-**-***-*** (mobile)


Brookes & Partners – Dubai – Regional Sales & Operations Director

Dubai – UAE July 2016 – July 2019

• Oversaw The Business Development Operations in the Gulf and MENA regions.

• Acted as an Investment consultant to HNWI & investors.

• Advised & assisted clients in selecting the most suited citizenship-investment packages based on criteria that includes, but is not limited to investment size, risk appetite, terms and citizenship benefits.

• Increased revenues by finalization & closing of crucial deals which contributed in substantial profit mark-ups.

Al Fujairah National Insurance Company – Collections Manager

Dubai – UAE. October 2016 – September 2017

• Promoted to this position based on performance, especially on a specific file where I collected a large multi-year outstanding receivable for the company.

• Oversaw the Collections Department across all eighteen branches of the company.

• Managed a team of several professionals and executives and helped in their personal growth and performance.

• Reviewed & analyzed aging and credit outstanding reports for all branches.

• Devised and managed innovative plan methods for collection. Head of Quality Assurance

Dubai – UAE. September 2014 – September 2017

The Quality Assurance Department consisted of various subdivisions & projects that fall under it such as:

A. The Mystery Shopping Project started off in order to develop sales techniques & customer service skills of the underwriters and sales executives. Also to increase the sales volume and profitability output of the company. B. The Complaints Centre was established to deal with the occurring issues and mishaps faced by the customers on daily basis, and to resolve all incoming complaints in a prompt and professional manner.

C. The “After Claims Service” was introduced as an initiative to measure the service quality of the claims department and all associated workshops to guarantee the customers’ satisfaction and to welcome all suggestions that can improve the overall quality of services offered by the company.

D. Lost Customers, is yet another customer service project introduced to survey the different reasons why any customer chose not to retain AFNIC services upon their policies expiry.

E. Headed the process of launching the 'Rate Me' project which conducted the customers’ evaluation for AFNIC's services.

Commodore Contracting Co. LLC - Finance & Administration Assistant Manager

Dubai, UAE. May 2008 - April 2013

Key Tasks:

• Handled all banking relationships and arranged for credit facilities.

• Conducted and updated the monthly cash flow budgeting report along with the monthly banking reconciliation report.

• Was accountable for formulating the annual financial reports.

• Ensured compliance of set standard procedures and authority levels. Invest Bank PSC -

Trade Finance Supervisor

Dubai, UAE. September 2006 - April 2008

Key Tasks:

• Verifying and approving all types of corporate loan facilities.

• Reviewing bill maturity reports and instructing the assigned staff members for settling the same upon maturity.

Retail Department Supervisor (Customer Service & Accounts) Dubai, UAE. September 2004 - August 2006

• Performing all responsibilities associated with checking, approving and authorizing account opening, disbursement of car loans, personal loans, retail term loans and credit cards.


B.S. Business Administration

University of Houston - Downtown

The Marilyn Davies College of Business

Houston, TX, USA - September 1997 – December 2000

Served as an active member of the Business Student Organization 1999 & 2000 HONORS, ORGANIZATIONS & CERTIFICATIONS

• Awarded the Dean’s list of Business Students in 1999 and 2000.

• Insurance Marketing. (Emirates Institute of Business & Financial Studies)

• Life Insurance & Personal Accidents. (EIBFS)

• Quality of Service Presentation. (Emirates Insurance Authority)

• Leadership & Innovation. (EIBFS)

• Coaching & Mentoring. (EIBFS)

• Time Management (EIBFS)


• Arabic-Fluent. (spoken & written)

• English-Fluent. (spoken & written)


Available upon request.

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