Customer Service Office
Resume:
JAMIE D GORDON
*************@*****.***
PROFESSIONAL EXPERIENCE
Airport Diamond Parking 50 S Redwood Rd Salt Lake City, UT 84116
Shuttle Driver 2019-2020
Greeted and assisted guests with any needs
Operated shuttle from base station to destination and back, according to assigned schedule and routes
Maintained courteous professional relationships with customers, vendors, co-workers and managers
Operated radio to communicate with base station and other vehicles within fleet
Maintained clean interior and exterior vehicle throughout shift
Larry H Miller Megaplex Theatres 3761 W Parkway Plaza Dr, South Jordan, UT 84095
Customer Service, Box Office 2019-Present
Handle ticket sales and refunds
Load gift cards for guests
Cash handling
Operate register
Apply coupons and inform guests of discounts available
Focus on creating a great experience for guests with great customer service
Teleperformance 8550 1300 E. Sandy, UT 84094
Customer Service Representative 2018-2019
Handled and responded to all customer inquiries via inbound calls
Worked with confidential customer information sensitively
Aimed to resolve customer issues by being proactive
Used active listening to provide excellent customer service
HOME SAVINGS BANK 3539 Main St, SALT LAKE CITY, UT 84115
Loan Service Manager 2006-2018
Managed setup of new mortgage loans approximately 180 loan portfolios
Monitored insurance, taxes, and escrows were kept current
Serviced disbursements of funds for construction loans and monitored the loans during construction
Monitored collections of loan payments
Coordinated disbursements of new loans with title companies
Provided payoffs for loans as they were paid off
Worked with borrowers on loan related issues
LOVERIDGE MACHINE AND TOOL COMPANY 4097 S W Temple, MURRAY, UT 84107
Office Manager 1980-2005
Managed office of 50 employees for 25 years
Organized accounts payable, accounts receivable, payroll, taxes and other accounting related tasks
Established working relationships with partners, vendors, and clients
Managed all office departments including; human resources, insurance, paid time off and worker’s compensation inquiries
Improved office processes, updated office policies, handled routine office operations, and resolved problems
Managed shipping and receiving of materials and finished products.
SKILLS
High level of organizational, communication and interpersonal skills
Successful working both independently and collaboratively
Relationship management and customer service
Project management abilities
Ability to multitask efficiently
Microsoft Excel, Outlook and Word
Sage 50 Accounting, previously known as Peachtree
VOLUNTEER EXPERIENCE
West Jordan City 199*-****-**** S Redwood Rd, West Jordan UT 84088
West Jordan City Planning and Zoning Commission
Worked closely with elected officials
Attended Planning and Zoning Meetings
Understood zoning ordinances for decision making
Evaluated and approved zoning and planning changes
Presented changes to City Counsel
West Jordan Fire and Police Budget Committee
Worked with West Jordan City Fire and Police Chiefs to plan budgets
Maintained budget and cost controls for current state and new growth
Worked with city officials to help negotiate funds for the fire and police departments to ensure they had adequate funds needed
EDUCATION
Bingham High School 1974 2160 S Jordan Pkwy, South Jordan, UT 84095
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