Alper KIRAZLI

Quality Engineer

Email address : adc1ah@r.postjobfree.com

Whatsapp number : +33-628******

*** ***** ***** ******

92866

Orange, CA

P R O F I L E

A highly motivated engineer with 6 years experience in automotive industry. Extensive experience analyzing product issues in order to improve quality, safety and customer satisfaction. E D U C ATION

• Engineering diploma (Master degree), specialized in After Market Processes ( CNAM ) 2012 – 2015

• Motorcycles After Sales ( GARAC ) certificate - 2 year post-high school course 2010 - 2012 WORK E X P E R I E N C E

Quality Engineer at Bosch Headquarters, Paris, France January 2018 – Present

• Product quality analyst for Chassis Control products (Braking parts system)

• Performing compliance testing/auditing on parts and processes

• Managing and monitoring Quality Claims (QC) for non-conforming products (8D reports)

• Working on risk assessments and recall operations (ISHIKAWA diagrams, root cause analysis, plant countermeasures, PDCA cycles)

• Trending, analyzing, and reporting on quality data in order to improve products and processes (PPM rates & Pareto charts)

• Collaborating with cross functional teams to develop, implement and maintain quality controls and improvements

• Leading monthly meetings with clients to give updates and results about Quality data

• Visiting customer sites (Renault and PSA groups) to analyze and solve issues with a specific model platform (Bosch and customer tools, CANalyser)

• Analyzing and negotiating times labor and warranty rate at B2C and B2B level Lived and worked in Australia from September 2016 to November 2017 Automotive Service Advisor at Mercedes – Benz Longchamp dealership, Paris, France September 2015 - August 2016

• Greeting and advising customers through the maintenance/repair process

• Managing & owning service orders from opening to closing

• Advising customers about warranty protections and potential costs

• Identifying, investigating and resolving customer satisfaction issue Quality Engineer Intern at Yamaha Motor Corporation - Cypress, CA, USA January 2015 - March 2015

• Learned and leveraged the intricacies of the North American market through close examinations of common field issues seen across California dealerships Engineer Apprentice at Service and Quality department at Yamaha Motor France September 2012 – September 2015

• Provided Technical support for dealers service departments & staff

• Tracked and escalated warranty claims with transparency for customers

• Product quality analyst & improvement process liaison with Yamaha, Japan

• Defined & published technical reports for dealers

• Conducted training for dealer in technical service subjects

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