Patience Ezeagu

** ********* ****** ********, ** L7A 2P6

Tel: 647-***-****

Professional Profile

• Active member of Canadian Society of Nutrition Management (CSNM)

• Over 15 years of experience in food Industry, including Health Care and Administrative and support service skills

• Certificates /Diploma in Food and Nutrition, Bachelor in Health Administration, Advance Food Safety, Product Management and Procurement

• Demonstrated experience in Menu planning, quality control, Nutrition screening Scheduling Recruitment, training and Evaluation of staff, Recipe development Waste Audit and Sanitation.

• Experienced user of Point click care, MS Office, ESP, Kronos, HBO, MOX, SPSS, MSM, C-BOAD, Computrition

Professional Experience

Mackenzie Health Hospital June 2006 to April 2019

Food and Nutrition Manager/Dietary Manager

• Oversee and supervising the full operation of the Food and Nutrition Department (Acute and Long-term care).

• Work with Human Resources to interview, hire, train front line staff and conduct performance evaluation annually.

• Collaborated with cook to develop standardized recipes following the therapeutic needs of residents/patient

• Work with the dietician to address nutritional screening and complete quarterly nutrition reviews as required by the RD.

• Attend care conference, discuss resident care plan to address any concerns that may a raise

• Demonstrated an open-door policy, conflict resolution, leadership skills in handling daily responsibilities to ensure smooth run of the department.

• Implemented quality control improvement program, adhere to HACCP procedure to ensure quality control

• Ensured implementation of MOH-LTC guidelines

• Ensured safe practices in food production areas and food service provision in accordance with occupational health and safety

• Ensure staff safety in accordance with the Occupational Health and Safety Act

• Developed cost effective strategies in compliance with budget guidelines by establishing methods to meet work schedules.

• Demonstrated excellent self-direction, problem solving, decision-making and time management skills in planning, organization and implementation of tasks under pressure in a constantly changing environment Achievement:

• Conducted patient/resident annual satisfaction surveys, review responses and action plan implemented

• Developed standardized in-house recipes to accommodate resident/patient diet preferences

• Introduced daily Huddles (team meeting) prior to start of every shifts

• Develop themed menu to celebrate events

• Introduced Chef show case

• Implemented at your service program (waitress style meal selection) for all patient.

• St. Joseph Health Centre Toronto- (Part time) June 2006- December 2016 Supervisor, Nutrition Services

• Beltline Tray assembly to check and monitor patient ticket accuracy

• Conducted patient meal rounds, diet changes to ensure patient preference are followed

• Retail cash completion at the end of the day

• Annual completion of staff performance appraisal Other experience:

• City of Toronto Children Services -Cook April 2004 to May 2005

• Salvation Army- Cook August 2003 to May 2004

• Culinary Instructor, R.M Bailey High school Sept 1998 – July 2000, Nassau Bahamas

• Food & Nutrition Teacher Cat Island, July 1997-Sept 1998, Cat Island Bahamas Education:

• Post Graduate Certificate in Retirement Communities Management In-progress

• Specialized Volunteer Management Certificate Toronto, May 2019

• Certificate in Product management and procurement, Toronto 2018

• Degree in Health Service Management (Ryerson University), Toronto 2014

• Diploma -Food and Nutrition management (Centennial College), Toronto, 2006

• Certificate Pastry Arts, Humber College, Toronto, 2003

• Certificate Culinary Arts-College of the Bahamas, Nassau, 2001

• Associate Degree Hospitality -University of Benin, Nigeria 1989 Memberships and certificates:

• Certificate - Volunteer management (OVCN) Toronto, 2019

• Certificate- NFSTP- 2018

• Joint Occupational Health and Safety training, Toronto, July 2015

• Certificate -Advance Food Safety training August 2015

• Housekeeping and Sanitation Course November 2006

• Member of Canadian Society of Nutrition Management (CSNM) since 2006

• Eligible for membership in Ontario Society of Nutrition Management (OSNM) References available upon request

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