Customer Service Representative

Anthem customer service representative */**** to */2020. Answered questions regarding members plan,deductibles,copays,coinsurance and out of pocket cost. Assisted In transportation needs and essential extras. Called providers for members to schedule appointments and to verify claim information and answer any question they have on the claim. If answer was not obtained would investigate further until a suitable answer was obtained. Also call member back and explain the results to the member. 6/2003 to 11/2012 Customer Service Rep First Financial Bank. Worked in the Dealer Service Department. When Dealers would add a vehicle maintained inventory, took payments, sent employment information. Also worked on mortgage loans and filing. Also had face to face contact with customers.