Client Specialist: CSR 75 wpm BA Criminal Justice/Sociology
Resume:
Jennifer D. Makinson
Barnwell, SC 29812
***********@*****.***
OBJECTIVE
I am a loyal and dependable worker with over sixteen years of experience in client relations, with an emphasis on customer service. My multitasking abilities are extremely refined, as answering and routing telephone lines and data entry have both been mainstays of every position I have held to date. I am not only well versed in office etiquette both over the telephone and when handling customers in person, but am well apt at running the administrative side as well. I can work alone or with a team to get the job done, and truly enjoy assisting the general public on an everyday basis. I hope to join a company where my skill set can only enhance the customer experience.
WORK EXPERIENCE
Augusta University Office of Student Financial Aid Augusta, GA
Financial Aid Assistant June 2016-January 2017
●Greet incoming visitors/students and answer general questions regarding financial aid, including how to apply (FAFSA) and what loans or scholarships may be available
●Answer telephone lines and respond to all student questions concerning his/her financial aid award(s) for a particular aid year, as well as speak with parents concerned about his/her children’s financial aid account
●Managed two financial aid email accounts specifically in place for students and parents to inquire about accounts; information about financial aid in general, as well as responding to all internal communication
●Accept and input all student paperwork into student system and then file in the appropriate Financial Aid Counselor’s folder for processing
●Filed and indexed all student account information, including award and scholarship amounts, making certain to lock all file rooms up at the end of business each day
Augusta University Office of the Registrar Augusta, GA
Student Services Specialist November 2015-April 2016
●Managed front desk operations, including routing phone calls and greeting all students/visitors
●Retained knowledge of the Summerville and AU Health campuses so as to accurately refer students and guests to the appropriate place/department
●Performed daily data entry in BANNER of all student record information, such as proper processing of all student forms while also running and responding to the Registrar Email account
●Answered general questions concerning student records, including FERPA policies and procedures, as well as trouble shot registration errors students received during registration times
●Filed/faxed and scanned all incoming and outgoing paperwork on a daily basis
●Assisted the Registrar and Asst. Registrar as needed for special projects
Yellow Cab of Augusta Augusta, GA
CSR/Dispatcher Per Diem October 2011-Present
●Performed customer service duties by answering telephone lines and typing customers’ address and phone number into the computer so as to dispatch an available cab to him/her
●Operated a two way radio so as to stay in contact with drivers at all times to ensure safety and accurate pickup of all calls
●Responded to customer questions about pricing information and build rapport with each and every taxi cab rider
●Ran credit cards for customers making payments and handled cash
Things Remembered Augusta, GA
Seasonal Sales Associate/Customer Rep November 2013-December 2013
●Assisted customers/shoppers looking for special occasion merchandise, such as wedding and birthday gifts, by offering to show him/her certain items featured for that particular occasion
●Operated a POS system by entering all pricing information as required per store rules
●Retained product knowledge so as to answer every customer question or concern
●Cleaned merchandise and store floors as needed during off peak hours
Radio Cab/Augusta Net Inc. Augusta, GA
CSR/Dispatcher August 2006-January 2009
●Operated multi-telephone lines for those requesting cab services and non ER transportation utilized by Medicaid recipients
●Entered all customer information, such as phone number and address, into a computer database and then gave out said call to an available cab driver via two way radio
●Maintained organization of data entry and phone call taking so as to ensure prompt and courteous service to customers
●Assisted front office personnel with billing and paperwork as needed
Accurate Messages, Inc. Augusta, GA
Lead Operator July 2002-February 2006
●Operated a switchboard for over four hundred companies nationwide seeking both an after/during hours answering service, including doctors’ offices; propane and HVAC companies; real estate agencies; plumbing facilities, etc.
●Input all data into a computer software system specifically designed to page technician/on call person for messages from customers of said company
●Answered all client/customer questions by providing essential office knowledge of products and got in touch with client representatives in case of office emergencies
COMPUTER SKILLS : Proficient with BANNER, Microsoft Word, Excel, PowerPoint, SPSS; Galileo
EDUCATION
Augusta State University Augusta, GA
Bachelor of Arts in Criminal Justice and Sociology May 2009
●GPA: 3.52/4.0, Cum Laude
●Completed Coursework: Introduction to Corrections, Domestic Violence, Criminal Courts, White-Collar Crime, Sociological Theory, Deviance, Juvenile Delinquency, and Social Stratification
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