Customer Service Representative
Resume:
Sara Clark
adc12s@r.postjobfree.com
An enthusiastic and personable individual who has extensive experience in financial services, food
services, and retail industries. Demonstrates exceptional customer service and communication skills
with both individuals and groups and is sensitive to clients' needs. Maintains excellent confidentiality
and organizes/priorities responsibilities effectively. Learns new information and systems quickly and is
proficient in various software programs.
Work Experience
Customer Service Representative
CIBC - Pembroke, ON
July 2016 to Present
Consistently uphold the highest level of client service, putting people first in all my interactions with clients.
Responsible for ensuring client’s daily and long term financial needs are addressed in a timely and efficient manner.
Responsible for providing clients with all the information they require to make sound financial decisions.
Ensuring that all decisions and directions, align with the institution’s financial policies and procedures
Active participation in management meetings, providing insight and suggestions on how to improve client service.
Manager/Server
Santa Fe Grill and Bar - Pembroke, ON
2015 to 2016
Responsible for the daily operations of the restaurant including all activities related to opening and closing, and balancing the end of the day financial report.
Maintained a highly functioning client relationship model where I routinely greeted customers and ensured their needs were always being met.
Conducted ongoing quality checks on tables, expo food, and consistently went out of my way to successfully resolve any issues/concerns.
Responsible for the management of events from the reservations to catering, and gathering client experience feedback.
Maintained food and drink inventory levels to ensure operations remained functional to successfully meet customer demand. This included working with suppliers, and organizing inventories to remain operationally efficient.
Managerial oversight specific to maintaining a clean, and safe workplace; adhering to all Health and Safety codes and policies.
Responsible for all financial interactions with the bank, to ensure sufficient resources to meet the payroll and suppliers on an on-going basis.
Supervisor/Labor
9253-7349 Yucson Can. Inc.
2014 to 2015
Responsible and accountable for prioritizing and completing tasks in a timely manner.
Maintained inventory levels, proactively ordering supplies when needed to ensure operational requirements were always adhered to.
Responsible for ordering all the organization’s safety equipment so that employees were able to conduct their responsibilities in a safe manner.
HR management including the collection and processing of time sheets.
Server/Manager
FRIENDS
2013 to 2014
Accountable for the activities to open and close the restaurant, and balance the end of day financial reports.
Ensured positive client relations, by greeting customers and validating their experience was as expected
Managed clients’ orders, and confirmed quality was as expected.
Responsible for inventory management working with suppliers to ensure inventory levels met customer demand.
Responsible for keeping the restaurant clean, and well organized on a daily basis.
Administrative Assistant
MIKE HAMMOND
2012 to 2013
Organized emails and documents, and documented daily activities.
Maintained clients files, including ensuring documents and invoices were organized in a manner that allowed submission on a timely basis.
Responsible for Document management, managed document inventories by file date, time, and method of submitting documents.
Responsible for daily email management, and managing phone calls, where I took messages, organized related files, kept notes and followed-up in any resulting actions.
Opened and closed the office accordingly.
Customer Service Representative
MERIDIAN CREDIT UNION
2008 to 2012
Balanced cash drawer and ensured any discrepancies were found and reconciled.
Utilized the encoding machine to make sure it was balanced to the General Ledgers.
Completed filing as required to ensure client confidentiality and privacy.
Responsible for maintaining a positive client experience by interacting with them in a friendly and timely manner.
Assisted clients with their banking requirement and helped them accordingly to ensure their day to day banking needs were successfully met.
Followed established banking policies and procedures accordingly.
Education
Secondary School
Skills
Customer Service Experience:
Delivers excellent service to customers as a frontline service representative. Recognized for demonstrating a friendly and positive attitude during all customer interactions. Professionally handled customers’ concerns and helped to resolve their issues quickly and effectively. Greeted and serviced customers in a polite and respectful manner.
Administrative Experience
Balanced own cash drawer daily and ensured any discrepancies were found and reconciled. Assisted with clearing the transactions that were identified
as having errors. Utilized the encoding machine to make sure it was balanced to the General Ledgers. Completed filing as required to ensure client confidentiality
and privacy. Proactively referred to manuals to learn about equipment, procedures, or new systems. Took responsibility of clients files in a timely manner to make sure conditions were met and submitted on time. Organized emails and documents, and documented my days’ work to ensure all required tasks were completed.
Retail/Food Service Experience
Recognized as a trustworthy and reliable worker who takes great pride in a job well done and customer satisfaction.
Experienced in taking orders correctly, passing orders, acting as a kitchen helper, and ensuring a clean and safe work environment.
Capable of performing tasks that required physical flexibility and work a variety of shifts/schedules. Accurately handled cash transactions including debit and credit card
payment collections.
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