JEEJA JIJIMON

Mob: 055*******

e-mail: adc0zu@r.postjobfree.com

Present Location

Emirates Housing-2

Muhaisnah- 4

Dubai, UAE.

Experience

Customer service advisor

Sales coordinator

Call center

Telecaller

Assistant Accountant

Receptionist

Language :

Hindi

English

Malayalam

Marathi

Personal Data

Nationality: Indian

Sex: Female

Civil Status: Married.

Visa status

UAE Spouse visa

Operating System

Windows XP

Windows vista

Windows 7

Mac

Technical Skills

Tally

C, C++

VB

Java

MS Office

Strength

Punctual

Efficient

Energetic

Hard working

Sincere

Accurate

Confident

Very Dedicated

Honest

Logical

Assertive

CAREER OBJECTIVE

To be an integral part of an industry which can provide me the right platform to do a challenging job, where I can use my strength, experience and my education prowess for the growth of the organization and also for my personal growth, learning and development.

PROFESSIONAL CERTIFICATION.

•Good knowledge of quality analyzing and giving appropriate feedback to work on and which can make wonders.

•Excellent team handling ability and innovation in the team to give better results.

•Very good at using different kinds of software, has worked with different department in the same company and outside the company, as per company’s requirement.

•Taking remote access and troubleshooting on customer’s computer who is globally based.

UAE Experience: - Over 5 years

• Derby Group of company.(Worked until 2nd April 2020)

Duration: - 5 years

Designation: - Customer service

Job responsibilities: -

•Handling customer query on regular basis on calls 90 to 100

•Follow proper phone etiquettes while handling customer calls.

•Replying to the customers on emails on daily basis in a very professional manner at the earliest possible without any delay.

•Helping the customer in logging into the website by registering the account.

•Succesfully retain the customer if the customer has lodged a complaint and wants to cancel the package.

•Handling complaints from customers in a convincing manner.

•Listening to the call recording in case of any discripency in sales like misselling or taking appropriate decision and action on the complaint raised by the customer.

•To ensure the customers records are updated in files and backend.

•Handling backend,maintaining the customer account.

•To ensure the backend and website is updated with latest updates of the product on timely basis.

•To ensure the MIS report is prepared and made available for the higher manager’s review.

•Conduct training session for the sales team in Dubai branch .

•Taking mock calls, analyzing and selecting the candidate for call taking.

•Preparing incentive report and attendance sheet for the team.

•To ensure the after sales queries are addressed appropriately/ efficiently.

•Calculate Incentives for the sales team and process it.

•Update the sales team with any change in the process or policies.

•Analyze the current team or process, identify gaps and recommend improvement.

•Give after-sales support where required.

•To ensure the team is adherent to the current laws and policies.

•To ensure maximum support is provided to the sales team to increase productivity.

•Coordinate with the sales team with regards to the sales and payment and customer details for proper recording.

•Cross checking all the receipt voucher received and verify and submit it to accounts for payment.

•Ensure the delivery of membership Packages within the given SLA.

•Coordinate with the drivers and bikers on the work allocated .

•Check the GPS tracker to monitor the vehicle.

•Followup on the interview schedule of the staff with the recruiters back in India.

•HR coordination for on boarding the cooks and drivers without any delay.

•Maintaining the important documents of all the staff.

•Preparing payment tracker and schedule tracker.

•Keeping the track of the payment recieved on the service provided.

•Request for quotation from Clients where required.

•Manage correspondence between the sales team and the client

•Requesting for Business card for the higher management and staffs as per requirement.

•Gulf Finance (Dubai UAE)

Worked as Telesales officer in Gulf finance, JLT, Dubai on contract.

Duration: - One-year

Job responsibilities: -

•Developing leads from prospective clients.

•Establish telephonic contacts with business and private customers to promote product.

•Explicate the financial features of the product and educate the customer about the terms and conditions applicable.

•Handle customer query.

•To ensure the lead details and customer transactions are regularly updated in the CRM system.

•Schedule appointments for sales staff to meet prospective customers.

•To ensure that the robust follow up process is maintained with the customer on the initial interaction.

•To ensure that the lead is converted into successful sale.

India Experience: - Over 6 years

•IBM Pvt. Ltd. (PUNE, INDIA)

Worked as Telesales executive for HP computers, outsourced for the United States based customers and also with Virgin Media as semi tech advisor for the UK based customers.

•Duration: - 2.5 years’ experience. (Call Center)

•Designation: -Sales Executive and Technical Support Advisor.

•Job responsibilities: -

•Takes more than 100 to 150 calls a day.

•To provide telephonic support to the offshore clients for resolving after sales system issues.

•To provide backend support to the customers, to ensure modems and routers are configured remotely.

•To manage and troubleshoot internet connection issues for the UK based clients.

•To attain greater efficiency in sales by convincing customers to upgrade their products.

2. Tech Mahindra Pvt. Ltd. (PUNE, INDIA)

Worked as a customer service advisor for 3G Telecom Company based in the UK. Have also worked as quality analyst and analyzed calls regarding 3G.

Duration: - 2 years (Call Center)

Designation: - Customer service and Quality analyst

Job responsibilities:-

•Handle about 100 Plus calls daily from UK.

•To provide telephonic support to the iPhone customers, based in the UK.

•Troubleshoot issues related to 3G connection.

•As a Quality analyst- provide feedback to the customer service team to ensure the call standards are maintained and customer satisfaction is attained in each call.

3. V M Challani Pvt. Ltd (PUNE, INDIA)

Duration: -1 year.

Designation: - Assistant Accountant.

Job responsibilities: -

•Worked closely with chartered accountant.

•Sound knowledge of book keeping.

•Maintaining of Trail balance, balance sheet, profit and loss.

•Knowledge of Tally.

•Good data entry ability.

4. Paul chemicals Pvt. Ltd (PUNE, INDIA)

Duration: -1year.

Designation: -Receptionist.

Job responsibilities: -

•Worked as a very responsible receptionist.

•To ensure the stock records are updated in the system.

•To ensure the customer queries are answered on a timely basis.

•To ensure quotes are sent to the customers.

•Ensure stationary is always in stock.

•Meeting and greeting the visitors

PERSONAL ABILITY: -

•Capable of working in bilingual environment.

•Ambitious, hardworking, energetic, well-disciplined and soft spoken.

•Good team worker, able to meet deadlines, challenges and can handle responsibilities.

•Positive thinking, innovative, multitasking, skill self-motivated and flexible.

• Strong communication skills and has knowledge of 4 languages; English, Marathi, Hindi and Malayalam.

ACADEMIC QUALIFICATION: -

•M.com (from Pune University in the year 2005).

•Tally (from C-DAC, pune in the year 2005)

•Diploma in computer application (Institute of management and leadership development in the year 2002)

AREAS OF EXPERTISE: -

•Keen problem-solving skills allowing rapid assimilation and resolution of complex problems.

•Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.

•Exceptional documentation skills for writing use cases and functional requirement documents.

•Highly motivated individual with proven ability to learn fast and work well under pressure.

•Excellent team player with ability to think analytically and troubleshoot issues.

•Excellent knowledge of power point, MS excel, MS word, tally as well as have studied basics of c, c++, VB, java etc.

Declaration

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

Place: -Dubai. Jeeja Jijimon

Date: -

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