Sales Representative Customer Service

K. A.SURANGA DILHAN

Eel: 009***********/058*******

Email: adc0ub@r.postjobfree.com

Career Objective

I’m looking for a suitable position with a result oriented firm that requires an ambitious person who can use his acquired skills for continued growth and advancement. It is in my great interest to work in challenging environments and meet specified targets and objectives. Personal Profile

Dilhan is an expert at providing exceptional customer service and creating a customer centric environment with 18 years’ experience. He is a goal oriented individual who embraces the challenge of mediocrity and pushes past it. Possessing extensive knowledge of basic retail concepts, visual merchandising and loss prevention techniques has allowed him in the past to achieve all goals that have been set for him. As a true professional he always exhibits a cheerful demeanour toward others, and uses a win-win approach to help remove barriers. Past Employment History

Organization Designation Period

Apparel Group Senior Retail Associate 2017-Current

Crocs Gulf LLC Senior Retail Associate 2010-2017

Fountain Café and Restaurant Head Waiter 2008-2010

AL Jawhara Grand Hotel,

Dubai

Restaurant Cashier &

barmen 2006-2008

Le Meridian Hotel, Dubai Restaurant Waiter 1999-2006

Magic City, Sri Lanka Sales Representative 1996-1998 WORK EXPERIENCE

Senior Retail Associate

Creates a sparkling clean and organized environment by maintaining store standards and cleanliness

Participates in and attends all store meetings and other related functions

Represents a positive attitude toward the merchandise, the brand and the company

Participates in all inventories

Assumes and completes other duties as assigned by store management.

Meets or exceeds weekly sales targets

Satisfactorily completes all duties as assigned by management

Is punctual and adheres to designated work schedule

Is flexible and works well with peers and management to accomplish duties

Follows store Policies and Procedures 100%

Performs housekeeping duties as required

Creates a positive first impression for the customer through an energetic attitude and adhering to dress code

Greets customers immediately upon entering the store with a smile and sincere non business like greeting

Provides customers with current relevant information Service Crew

Attend to customers' needs and orders promptly and professionally

Performs billings/duties

Maintain cleanliness and hygiene of working environment

And other assigned task from the superior

Professional Trainings followed

Telephone Techniques held at Le Meridien Hotel, Dubai

Health and Safety Training held at Le Meridien Hotel, Dubai

Food Hygiene Training conducted by the Dubai Municipality Educational Qualifications

High school diploma in 1996

Special Achievements

Certificate in commitment to Excellence

Participated in Le Meridian Hotel Dubai for ISO 9002/140001

Participated in Le Meridian Hotel Dubai Quality Award Personal Details

Name in Full : KALANSURIYA ARACHCHILAGE SURANGA DILHAN Address : No: 504, 5th

Floor, Al Shaiba Building, B Block, Al Nadha, Sharjah Date of Birth : 20-07-1981

Gender : Male

Marital Status : Married

Passport Number : M0350118

Driver’s License : UAE DL – 3445908

Visa Status : Residence Visa – Transferrable

References

Furnished promptly upon request

Contact this candidate