Nicole Sury 289-***-****
Burlington, Ontario adc0td@r.postjobfree.com
Key Accomplishments
** ********** ***** ** ******** service and administrative experience
Office Administration Diploma – Honours; Accounting Course – Honours
Customer Service Certificate; Intermediate French, Spanish and German skills
Professional, reliable, self-motivated, and personable employee
Strong organizational skills and work well under pressure in a fast-paced environment
Excellent interpersonal, communication, and multi-tasking skills
Established work priorities and ensured deadlines were met in an efficient manner
Created and edited ISO 9002 manual for accounts receivable position
Professional Experience
Administration/Customer Service
Answered/screened and forwarded 100+ incoming calls/day on 15 line - 50 extension Meridian switchboard/telephone system in a courteous manner
Scheduled and confirmed appointments; greeted and directed people/clients
Processed, verified, recorded and compiled applications/registrations and credit checks
Performed data entry duties with a 99% accuracy (alpha and numeric keys)
Arranged travel/reservations, booked rooms for meetings and order entry experience
Answered inquiries; explained cost of services offered; handled insurance paperwork
Prepared, maintained, and proofread correspondence, reports, manuals, quotes, agendas, charts/tables/graphs, forms, and meeting minutes with a keen eye for detail
Ordered office supplies/maintained inventory and serviced office equipment
Reviewed/received applications, scanned documents and sent/received messages/faxes
Processed, sorted, and distributed mail/emails and handled FedEx/UPS couriers
Photocopied and collated documents for distribution; file management experience
Accurately calculated daily payments and reconciled with total sales
Investigated and resolved complaints for damaged products shipped to customers
Accounting
Coordinated collections for accounts receivables/outstanding accounts
Completed purchase/sales orders and accounts payable cheques/invoices using QuickBooks with 100% accuracy. Completed purchase order/invoice matching
Entered up to 60 cheques per day into Lotus SmartSuite system with 99% accuracy and generated bank deposits with 100% accuracy
Issued or received invoices/payments/receipts; arranged for refunds/credits
Computers
Typing speed of 50 words per minute
Highly skilled in Word 2016, Excel 2016, Outlook 2013 and PowerPoint 2016
Accounting Software: QuickBooks, Simply Accounting and Lotus SmartSuite
Databases: Access, Oracle, TMW and other customized database software
MS Office Suite, Social Networking, Electronic Scheduler and Windows 10
Nicole Sury 289-***-****
Page 2
Employment History
Receptionist/Administrative Assistant 2015 - 2020
Randstad, Burlington, ON
Sales Associate/Purchasing and Inventory Clerk 2012 - 2015
S & H Health Foods, Burlington, ON
Merchandiser/Customer Service 2011 - 2012
Dollarama, Oakville, ON
Sales Associate/Customer Service 2010 - 2011
Quilts Etc. and BabiesRUs, Burlington, ON
Administrative Assistant/Reception 2000 - 2010
AppleOne, Burlington, ON
A/R Clerk/Mailroom Clerk/Reception 1998 - 2000
Rochester Midland Ltd., Oakville, ON
Education
French Course, Sheridan College
Customer Service Certificate, The Centre for Skills Development
Accounting Course, Sheridan College
Financial Statements; Bank Reconciliation
Adjusting Entries; Closing Entries; Inventory Systems
Office Administration Diploma, Halton Business Institute
Bookkeeping; Office Procedures
Business Communications; Business Vocabulary
Early Childhood Education, Ryerson University
Volunteer Experience
Administrative Assistant, Learning Disabilities Assoc. of Halton, Burlington, ON 2015 - 2016
Teacher/Host Volunteer, Halton Multicultural Council, Oakville, ON 2008 - 2011
Certified Palliative Volunteer, The Carpenter Hospice, Burlington, ON 2003 - 2005