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Administrative Assistant

Burlington, ON, Canada
April 29, 2020

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Nicole Sury 289-***-****

Burlington, Ontario

Key Accomplishments

** ********** ***** ** ******** service and administrative experience

Office Administration Diploma – Honours; Accounting Course – Honours

Customer Service Certificate; Intermediate French, Spanish and German skills

Professional, reliable, self-motivated, and personable employee

Strong organizational skills and work well under pressure in a fast-paced environment

Excellent interpersonal, communication, and multi-tasking skills

Established work priorities and ensured deadlines were met in an efficient manner

Created and edited ISO 9002 manual for accounts receivable position

Professional Experience

Administration/Customer Service

Answered/screened and forwarded 100+ incoming calls/day on 15 line - 50 extension Meridian switchboard/telephone system in a courteous manner

Scheduled and confirmed appointments; greeted and directed people/clients

Processed, verified, recorded and compiled applications/registrations and credit checks

Performed data entry duties with a 99% accuracy (alpha and numeric keys)

Arranged travel/reservations, booked rooms for meetings and order entry experience

Answered inquiries; explained cost of services offered; handled insurance paperwork

Prepared, maintained, and proofread correspondence, reports, manuals, quotes, agendas, charts/tables/graphs, forms, and meeting minutes with a keen eye for detail

Ordered office supplies/maintained inventory and serviced office equipment

Reviewed/received applications, scanned documents and sent/received messages/faxes

Processed, sorted, and distributed mail/emails and handled FedEx/UPS couriers

Photocopied and collated documents for distribution; file management experience

Accurately calculated daily payments and reconciled with total sales

Investigated and resolved complaints for damaged products shipped to customers


Coordinated collections for accounts receivables/outstanding accounts

Completed purchase/sales orders and accounts payable cheques/invoices using QuickBooks with 100% accuracy. Completed purchase order/invoice matching

Entered up to 60 cheques per day into Lotus SmartSuite system with 99% accuracy and generated bank deposits with 100% accuracy

Issued or received invoices/payments/receipts; arranged for refunds/credits


Typing speed of 50 words per minute

Highly skilled in Word 2016, Excel 2016, Outlook 2013 and PowerPoint 2016

Accounting Software: QuickBooks, Simply Accounting and Lotus SmartSuite

Databases: Access, Oracle, TMW and other customized database software

MS Office Suite, Social Networking, Electronic Scheduler and Windows 10

Nicole Sury 289-***-****

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Employment History

Receptionist/Administrative Assistant 2015 - 2020

Randstad, Burlington, ON

Sales Associate/Purchasing and Inventory Clerk 2012 - 2015

S & H Health Foods, Burlington, ON

Merchandiser/Customer Service 2011 - 2012

Dollarama, Oakville, ON

Sales Associate/Customer Service 2010 - 2011

Quilts Etc. and BabiesRUs, Burlington, ON

Administrative Assistant/Reception 2000 - 2010

AppleOne, Burlington, ON

A/R Clerk/Mailroom Clerk/Reception 1998 - 2000

Rochester Midland Ltd., Oakville, ON


French Course, Sheridan College

Customer Service Certificate, The Centre for Skills Development

Accounting Course, Sheridan College

Financial Statements; Bank Reconciliation

Adjusting Entries; Closing Entries; Inventory Systems

Office Administration Diploma, Halton Business Institute

Bookkeeping; Office Procedures

Business Communications; Business Vocabulary

Early Childhood Education, Ryerson University

Volunteer Experience

Administrative Assistant, Learning Disabilities Assoc. of Halton, Burlington, ON 2015 - 2016

Teacher/Host Volunteer, Halton Multicultural Council, Oakville, ON 2008 - 2011

Certified Palliative Volunteer, The Carpenter Hospice, Burlington, ON 2003 - 2005

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