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Manager Customer Service

Jersey City, NJ
April 29, 2020

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*** ********** ******, #**

Jersey City, NJ 07302

201-***-**** (Mobile)



OBJECTIVE: Reliable and Professional Doorman/Concierge with exceptional guest service skills over 20 years work experience seeking similar role in a residential building.


•Strong knowledge of the NYC/Tri-State area and local attractions

•Excellent verbal and written communication skills

•Strict confidentiality and situational sensitivity

•Ability to work a flexible schedule, including nights and weekends

•Experience sing the butterfly intercom system and the Building-link

Work Experience

The Buchanan Apartments 2005-2019

•Displayed a warm, friendly, professional greeting to all who entered while ensure building security and safety for tenants to include guest registration

•check identification, call tenant to announce the person(s) who visiting/delivering, guiding delivery people to individual apartments

•Admitted and logged in all visitors and kept track of all workers in the building.

•Exercised judgment while handling tenant or guest requests, provided and responded promptly with accurate and thorough information

•Provided safe environment for tenants and clean area in front of building

•Provide services to tenant such as assistance with packages, luggage, hailing taxi cabs, opening the door for them, as well as other assistance as needed

•Answer the lobby phone and respond to calls accordingly

•Ensure that all packages/carrier deliveries/ laundry/dry-cleaning is logged in

•Communicate all contractor/vendor visitors to superintendent and follow visitor log check in and checkout procedures

•Communicate effectively with residents, contractors, coworkers, management and guests

A&E Television Network/ History Channel/ Biography Channel 1999-2004

Site Manager for 3 locations overseeing mailroom and messenger service

•Establish and annually reviewed standards and work procedures for all mail services staff in accordance with established policies and practices of the facility

•Train, motivate, develop and supervise site personnel for performance improvement

•Develop process improvements to create departmental efficiencies

•Based on performance evaluations and other criteria, provide job specific training to all personnel

•Create daily work and coverage schedules for mailroom personnel

•Schedule, manage, and direct department personnel to the successful completion of their job duties

•Managed Messenger Center

•Oversee the work effort and ensures safe work practices

•Prioritized tasks, schedules and assignments

•In the event of multiple requirements; assigned and prioritized all requests. Report any issues and concerns to a Manager or Section Leader for timely resolution

•Make deliveries and pick-ups of items as requested

•Answer client questions and accommodate requests, where possible, or refer question or request to Manager, Section Leader or Client Representative

•Conducts pre-post-trip inspections of vehicles. Report any discrepancies or concerns to Management

•Perform routine inspections

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