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Implementation Project Coordinator

Wesley Chapel, FL
April 29, 2020

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Rachel Martinez

Tampa, Florida 631-***-****


Passionate and motivated professional with a background in project management, marketing, and administrative skills seeking to leverage her talent utilizing the Salesforce CRM platform. A creative thinker striving for innovative opportunities, dedicated to providing foundational support to ensure organizational success.


Certified Salesforce Platform App Builder Est. May 2020

Certified Salesforce Administrator Est. June 2020

Salesforce Skills/Knowledge:

Sales Cloud

Service Cloud


PSA – Salesforce

Billing Central




Process Builders



Sharing & Security

Professional Experience:

Oracle Elevator Company -- Tampa, FL May 2019 – Present

Implementation Project Coordinator

Assist Project Manager (PM), VP of Finance, SVP of Operations and subject matter experts during the implementation of the Salesforce CRM – Including Sales Cloud, Field Service Lightning, Communities, and Salesforce Mobile – and the FinancialForce Systems – Including FFA, Billing Central, PSA, SCM, and Conga. Drive internal milestones to completion by working with SMEs to provide internal team and third-party consultants expected deliverables. Contribute to IT strategy, support production systems, and proactively work to analyze and resolve production problems in a timely manner. Define problems, collect data, establish facts and determine valid conclusions with the goal to implement best business practices as risk and deficiencies emerge. Facilitate and manage meetings with consultants and internal departments to drive solutions using various collaborative platforms and project management tools. Test Sandbox environments in an effort to ensure functionality, improve business processes and support business improvement efforts as well as manage user acceptance testing prior to deployment. Acting Salesforce Administrator through this process while assisting the contracted Salesforce Architect with administrative tasks and system maintenance. Support end users through training during and after GoLive pilot.

Oracle Elevator Company -- Tampa, FL July 2018 – May 2019

Modernization Project Coordinator

Provided key support for modernization department of 27 branches across the country. Managed database for all companywide revenue purchase orders, while functioning as a liaison between Accounts Payable & branch staff to efficiently rectify invoice processing issues. Supported staff as needed with procurement. Responsible to validate correctness of all project booking packages submitted above $25,000.

Venture Construction Company – Tampa, FL March 2013 – July 2018

Project Coordinator

Effectively managed daily tasks to support senior management staff through bidding process to successful client award. Ensured timely submission and turnover of permitting documents through the job specific municipalities. Handled all required processes to allow structure demolition through scheduling utility disconnects, notifying DEP, and supporting Project Manager, Area Manager, Superintendents, and clients. Handled training of new employees transitioning into the project coordinator role within the firm.

Ferrandino & Son Contractors – Farmingdale, NY March 2010 – March 2013

Senior Account Manager

Provided expert account oversight for a recognized leader in property maintenance and commercial construction. Supported Director of Operations and Sr. Project Manager in daily customer service and client management. Ensured smooth operations by handling all aspects of quotes, pricing, invoices, and on-call/night coverage when needed. Delivered individualized account support for one of the company’s largest and most profitable Fortune 500 clients. Built loyal client relationships by handling all aspects of accounts, efficiently managing, processing, billing, and sourcing subcontractors for assignment

Royal Landscape Services Corp – Selden, NY March 2008 – March 2011


Contributed to the financial success of community landscaping service company by overseeing all bookkeeping functions. Accurately recorded transactions prepared and issued of invoices and tracked and processed payments. Transitioned from on-site to out of state remote position due to work ethic and integrity

Herman Bros Landscape Contracting – St. James, NY January 2001 – March 2010

Office Manager

Played a key role in the ongoing business operations as well as supervision of three employees for landscape maintenance and renovation company. Streamlined processes by organizing and assigning purchase orders to service crews, dispatching and efficiently routing service teams, and effectively scheduling client appointments, home estimators, and subcontractors. Proficiently oversaw all accounting procedures including deposits, bank reconciliation, accounts receivable and payable functions, payroll, collection, records management, completion and pending projects notifications, invoicing, and system maintenance. Quickly promoted and charged with significant company responsibilities as a result of dedication and outstanding results.

References available upon request

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