Digital Marketing Sales
Resume:
**, ******* ****** ****** **** P. Avenue OYEGUE Mushin Lagos.
081******** ************@*****.***
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EDUCATION
EBONYI STATE UNIVERSITY
2016
Marketing
GOOGLE DIGITAL SKILLS FOR AFRICA
2019
Digital Marketing
PASS
UK- INSTITUTE OF CHARTERED AND CERTIFIED PROFESSIONALS (PAN AFRICA INSTITUTE) 2018
Management and Leadership
PASS
UK- INSTITUTE OF CHARTERED AND CERTIFIED PROFESSIONALS (PAN AFRICA INSTITUTE) 2018
Customer Relations Management
PASS
EXPERIENCE
FIRST BANK NIGERIA LTD
29/04/19 - Currently Employed
Product Support Officer Debit and Prepaid Cards FBN(E-business & Retail Products) Responding to all calls received, login incident on FBN's help desk and Inter-switch with descriptions, resolution, and open and close
dates/times, escalate issues sent via mail to relevant departments in the Bank, follow through to resolution and provide adequate feedback.
Deploying of Job cards and support slides to educate branch staffs on FBN's card products and services, Preparing daily and weekly summaries of mail types and occurrence levels sent to Cards and Messaging Department Working with the Branch Experience Management (BEM) to increase issuance of cards in the Bank and ensure that over 800 branches of the Bank have workable equipments and are meeting up to their target. Preparing in depth reports which are daily, weekly, monthly, quarterly and yearly for requests which concerns the Cards business department of which Debit, credit, prepaid and virtual cards are the major Products.
Providing in-depth analysis for the different variants of Cards issued to customer to study transaction patterns, trends and project revenue.
Providing complete meeting support both internally and externally. Working with senior management to initiate new project and assist in the various process. Soliciting customers engagement in loyalty campaigns to enhance Card business revenue generation. HEAMEDLA HOTEL
3/8/18 - 30/7/19
Marketing Head
Improved product marketing objective constructing communication initiatives and branding strategies to increase client outreach.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Used consultative sales approach to understand and meet customer needs. Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Mentored local personnel on best practices and protocols to maximize productivity. ULTIMATE EFFECT JEWELRIES
5/12/16 - 28/4/17
Sales Personnel
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft. Maintained records related to sales, returns and inventory availability. Educated customers on promotions to enhance sales. Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Branded products through effective salesmanship and maintained long-term relationships with clients. Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Exceeded established sales goals and increased client retention by 34% SKILLS
Ms Office
CUSTOMER RELATIONS & NEGOTIATIONS
REPORT ANALYSIS & PRODUCT PROMOTION
MARKETING & RELATIONSHIP BUILDING
REVENUE GENERATION & DATA ENTRY
REFERENCE
OKEJIMI OLUGBENGA - "WORLD REMIT"
COUNTRY MANAGER NIGERIA AND GHANA
********@**********.***
ADETOLA OLOKE - "FIRDT BANK NIGERIA LTD"
HEAD DEBIT AND PREPAID CARD FBN
adetola.oloke@firstbanknigeria.com
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