NEY'SHAE DAVIS

Detroit, MI *****

Cell: 313-***-****

adc0qe@r.postjobfree.com

SUMMARY

Outgoing Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. 2.5 years of experience bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of upselling.

SKILLS

● Communication

● Up-Selling Techniques

● Critical Thinking

● Attentive

● Teamwork

● Initiative

EXPERIENCE

TABLE NO. 2 FINE DINING RESTAURANT

Detroit, MI

Server August 2019 to Current

● Operated POS terminals to input orders, split bills and calculate totals.

● Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

● Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

● Promoted desserts, appetizers and specialty drinks.

● Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

● Discussed alternative selections with chef for guests with food allergies or gluten-free requests.

● Managed closing duties, including restocking items and reconciling cash drawer.

● Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

● Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

● Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 50%.

● Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

● Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

● Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

● Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

● Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.

● Recorded orders and partnered with team members to efficiently serve food and beverages. LECULTURE CAFE

Detroit, MI

Server January 2019 to March 2019

● Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

● Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 76%.

● Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.

● Placed reservations through phone and email into Reso POS System.

● Served average of patrons daily at 30-50 restaurant with consistent recommendations for exceptional service.

BDS GRILL & PUB CATERING

Detroit, MI

Server/Host December 2017 to December 2018

● Promoted desserts, appetizers and specialty drinks.

● Operated POS terminals to input orders, split bills and calculate totals.

● Worked with food service team members to handle every customer need and build brand loyalty.

● Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

● Kept customer and food preparation areas clean and well-organized for maximum efficiency.

● Completed opening, closing and shift change tasks to promote store efficiency. SIMPLY CHIC

Charlotte, NC

Social Media Coordinator May 2017 to November 2017

● Generated interest for new and upcoming product and service releases by managing social media accounts.

● Supported SEO initiatives to improve content, keywords, and branding.

● Corresponded with social media clients to utilize positive feedback and posts to better promote the brand.

● Kept tabs on what competitors were posting on social media channels through dedicated research skills.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA

Cornerstone Health And Technology School, Detroit, MI BIOLOGICAL AND PHYSICAL SCIENCES

Wayne County Community College District, Detroit, MI CULINARY ARTS

Schoolcraft College, Livonia, MI

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