Deborah “Debbie” L. Beckstrom

**** ******** *****, **. *******, Illinois 60175

Home: 630-***-****, Cell 630-***-****

adc0q7@r.postjobfree.com

SUMMARY

Experience in administration, management, complex reporting, legal, medical, subrogation, training and evaluation. Proven ability to work with all levels of staff. Improving work flow, enhancing productivity and optimizing fluid staff environment. Strong verbal and interpersonal skills. Handling of staff performances, training, daily operation, policy guidelines; implementation and maintenance. Proven problem solver and leader. Defect claims with specialized knowledge in negotiation and litigation management to achieve individual and corporate objectives.

HIGHLIGHTS

Supervised staff of up to 5 regular and 20 temporary staff.

Lead manager providing oversight of claims preparation and development of procedural guidelines.

Slashed administrative costs significantly by negotiating liens timely; preventing additional costs from Fund Attorney.

Achieved a sample rate well below the benchmark of 2% every year as Department Manager.

Negotiated between residents and utility company to resolve energy disputes.

Oral and Written Presentation to all levels of management and Board of Trustees.

Managed negotiated settlements with Attorney’s within and outside of plan guidelines.

Guarantee adherence to the plan, state and federal guidelines of operational policies and guidelines, suggesting methods to enhance efficiency and productivity as deemed necessary.

PROFESSIONAL EXPERIENCE

American Financial Management (AFM), Chicago, Illinois

Administrator

December 2019 – March 2020

Fostered relationship with clientele and recovered money for services on property and casualty premium and deductible balances, as well as on subrogation claims.

Negotiated settlement within prescribed guidelines and exceeded recovery goal after 45 days of starting.

High volume of outbound and inbound calls to recover on aged and/or delinquent files and utilized skip tracing techniques.

Maintained documentation on all collection account activity.

Line Construction Benefit Fund (LINECO), Lombard, Illinois

Subrogation and Work Comp Adjuster

April 2008 – April 2019

Senior Lead recovering money for Health Carrier; self- funded ERISA trust which administers health and welfare benefits to eligible members.

Focus is on litigation management; negotiations and performance working with all levels of staff.

Oversight of all litigation; span of claims include, auto bodily injury; medpay; personal injury protection; fatality; premises; malpractice; work comp; environmental; restitution; commercial general and excess carriers. Minimum case exposure of 1 million and managed case load of 75 to 150 files.

Prepare and present case evaluation and reserve recommendation to Fund Attorney and/or claimant’s counsel as necessary.

Developed new subrogation and work comp procedural guidelines; to include: flow charts, cheat sheets and samples of previous cases handled. This implementation improved work flow; consistency and reduced costs significantly preventing additional costs to Fund Attorney and appeals to the Board of Trustees.

RR Donnelly, St. Charles, Illinois

Buyer

February 2006 – April 2008

Lead Buyer for UAL Program (United Ad Label-Healthcare Industry Catalog) Internal and outsource vendors. Work in conjunction with Marketing, Legal, Plant/Warehouse and Sourcing Directors.

Lead Trainer for offshore team working and developed guidelines; manuals and flowcharts.

Primary duties include oversight of daily and internal excel and auto generated reports; prepare and lead monthly meetings; negotiate yearly pricing with vendors for catalog and resolve pricing issues with internal Accounting Department.

Henry Pratt, Aurora, Illinois

Plant Sales Coordinator (Temp, full time)

September 2005 – April 2006

Assist with submittals; data entry; letters; phone calls; follow-up; reports; inventory and other duties as assigned.

Nova Systems, LTD., St. Charles, Illinois

Clerical (Temp, full time)

April 2004 – September 2005

Answered telephone; assembly; incoming; outgoing mail; data entry and inventory.

Claims Processing Facility (CPF), North Aurora, Illinois

Claims Process Manager

1998-2003

Leading team of up to 5 regular and 20 temporary staff members, processing of 3,000-5,000 claims per month.

Oversee the preparation and processing of claims, delinquencies, coding and data entry for this third party administrator of asbestos related claims.

Trained all levels of office staff on claims processing, from line staff and temps to CEO, in cooperation with Education Administrator.

Made regular presentations to Board of Trustees.

Prepared work schedules and assigned duties to staff to meet processing objectives.

Reviewed activity, production, audits and internal reports and recommended necessary adjustments to correct performances.

Completed staff performance evaluations.

Communicated with claimant’s and claimant’s Attorney’s.

Claims Processing Facility (CPF), North Aurora, Illinois

Claims Intake Administrator

1997-1998

Leading team of 3 in processing deficiencies, duplicate filings, merging of active and inactive claims.

Assisted with workers compensation claims for all states.

Oversaw the resolution of erroneous and insufficient information.

Prepared claims for coding; statute of limitation and entry into data base.

Communicated with claimant’s and claimant’s Attorney’s.

Claims Processing Facility (CPF), North Aurora, Illinois

Claims Processing Specialist

1991-1997

Implementation and application of process and review procedures.

Resolution of erroneous and insufficient information of claims.

Record retention coordination.

EDUCATION

Rosary High School, Aurora, Illinois

REFERENCES

Sharon Roth, cell phone #: 630-***-****

Jim Krasny, cell phone #: 847-***-****

Jim Rauscher, cell phone #: 847-***-****

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