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Customer Service Manager

Bloomington, IL
April 29, 2020

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Alana Courtney


Human Resources

Chicago, IL

Dear To Whom it May Concern:

My name is Alana Courtney, I am a recent graduate of Illinois State University. I am writing to you today to apply for the position of a Service Coordinator. This position caught my attention as I am currently looking for employment opportunities in which I can best utilize my skillset. I have 4 years of experience with customer service, strong desire to help others, and dreams of obtaining a new skillset. Which in my opinion, makes me a perfect fit for this position.

Since completing my undergraduate education in sociology, I am prepared to transition into a position that presents an exciting new set of challenges and opportunities for me to grow as a professional. I believe that during my pursuit to earn my degree I have developed a strong work ethic, learned a great deal about time management and mastered having a positive attitude even when under pressure. All of which I believe aligns closely with the responsibilities outlined in your job advertisement. Also, during my time at ISU I was an employee of Meijer Stores Inc. My time there helped me to develop and overtime strengthen my organization and communication skills. These are two skills that I feel set the foundation for my future as a professional. The soft skills I have learned from my employment in undergrad, along with the transferable skills gained from the courses I have taken have prepared me to transition in a professional position.

I feel confident that my ability to communicate effectively and respectfully makes me an excellent applicant for this position. I understand the different cultural and social aspects that shape individuals which enables me to deal with people in the best way possible. I am a fast and enthusiastic learner with a deep compassion for helping others. I truly believe, if given the chance, I will excel and benefit your company tremendously.

I have attached my resume for reference. I am looking forward to hearing from you soon. Thank you for considering my application.


Alana Courtney

Alana Courtney


Illinois State University – Normal, IL December 2019

Bachelor of Science

Major: Sociology

Work Experience

Meijer – Normal, IL May 2018 - Present

Produce Clerk

●Aid by responding to customer questions in an effective and efficient manner.

●Resolve customer complaints, guide them and provide relevant information

●Complete forward buy research, analysis and make recommendations to the Supply Chain Manager.

●Conducted loss prevention reviews and made changes to the category team.

Meijer - Normal, IL August 2016 – May 2018


●Assisted an average of 50 customers per day in checkout.

●Responsible for solving customer complaints and providing information regarding products.

●Implemented new customer service strategies successfully, increasing customer satisfaction by 10% in 5 months.

●Cross-sell products and introduce new ones.

Joy Fellowship – Lansing, IL June 2014 – August 2016

Head Camp Counselor

●Responsible for planning, organizing, leading and implementing programs for young children in large groups.

●Created age-appropriate activities that kept children active and helped them develop skills, teamwork and sportsmanship.

●Prioritized tasks given by supervisor.

●Organized educational and recreational field trips

●Gathered funding for the children to receive free lunch services.


● Critical Thinking

●Problem Solving

●Customer Service/Dispute Management

●Time Management

●Interpersonal Communication/Written and Verbal Communication

●Global and multicultural awareness

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