Dear To Whom it May Concern:
My name is Alana Courtney, I am a recent graduate of Illinois State University. I am writing to you today to apply for the position of a Service Coordinator. This position caught my attention as I am currently looking for employment opportunities in which I can best utilize my skillset. I have 4 years of experience with customer service, strong desire to help others, and dreams of obtaining a new skillset. Which in my opinion, makes me a perfect fit for this position.
Since completing my undergraduate education in sociology, I am prepared to transition into a position that presents an exciting new set of challenges and opportunities for me to grow as a professional. I believe that during my pursuit to earn my degree I have developed a strong work ethic, learned a great deal about time management and mastered having a positive attitude even when under pressure. All of which I believe aligns closely with the responsibilities outlined in your job advertisement. Also, during my time at ISU I was an employee of Meijer Stores Inc. My time there helped me to develop and overtime strengthen my organization and communication skills. These are two skills that I feel set the foundation for my future as a professional. The soft skills I have learned from my employment in undergrad, along with the transferable skills gained from the courses I have taken have prepared me to transition in a professional position.
I feel confident that my ability to communicate effectively and respectfully makes me an excellent applicant for this position. I understand the different cultural and social aspects that shape individuals which enables me to deal with people in the best way possible. I am a fast and enthusiastic learner with a deep compassion for helping others. I truly believe, if given the chance, I will excel and benefit your company tremendously.
I have attached my resume for reference. I am looking forward to hearing from you soon. Thank you for considering my application.
Illinois State University – Normal, IL December 2019
Bachelor of Science
Meijer – Normal, IL May 2018 - Present
●Aid by responding to customer questions in an effective and efficient manner.
●Resolve customer complaints, guide them and provide relevant information
●Complete forward buy research, analysis and make recommendations to the Supply Chain Manager.
●Conducted loss prevention reviews and made changes to the category team.
Meijer - Normal, IL August 2016 – May 2018
●Assisted an average of 50 customers per day in checkout.
●Responsible for solving customer complaints and providing information regarding products.
●Implemented new customer service strategies successfully, increasing customer satisfaction by 10% in 5 months.
●Cross-sell products and introduce new ones.
Joy Fellowship – Lansing, IL June 2014 – August 2016
Head Camp Counselor
●Responsible for planning, organizing, leading and implementing programs for young children in large groups.
●Created age-appropriate activities that kept children active and helped them develop skills, teamwork and sportsmanship.
●Prioritized tasks given by supervisor.
●Organized educational and recreational field trips
●Gathered funding for the children to receive free lunch services.
● Critical Thinking
●Customer Service/Dispute Management
●Interpersonal Communication/Written and Verbal Communication
●Global and multicultural awareness