ELIOT M. WITHERSPOON
***** ***** **., #***, ***** Clarita, CA 91321
1)Stream lined movement of multimedia merchandise from back door receiving to theft detection preparation, merchandising and sending back non-sellers out the back door.
2) Corrected, rewrote and proofed canned email responses. I made them more personalized and ensured their accuracy.
• Customer-focused / Highly analytical / Persuasive communicator
• Interact well at all levels, internally and externally
• Extremely detailed / superior organizational skills
• Resourceful problem solver / Strong coach / mentor / supervisor
• Medical & Pharmaceutical Terminology protocols / Pharmacology of Medications
• Retail Pharmacy Procedures / Medicare & Medicaid Reimbursements
• PTCB Certification 5601-0701-0231-058 / Pharmaceutical Technician License TCH118292
• Pharmaceutical Calculations / FDA Drug Safety Guidelines, Compliance
• Pharmacy Practice Ethics / Medication Compounding / Prescription Filling
• Medication Inventory Management / Patient Care & Interaction / Basic Anatomy
I’m a PTCB-certified and California licensed pharmacy technician with a high level of motivation to continue my career in this field, seeking a Technician position. My prior career has been centered in three primary areas: Pharmacy Technician, Call Center CSR and Retail Sales Manager. In previous assignments, have demonstrated the ability to break down complex or confusing concepts into simpler customer feedback, assisting in resolving customer issues. Am looking to return to the field of my formalized training and experience as a Pharmacy Technician.
11/96 to 2/99: VICTORY-TAMPA MEDICAL PHARMACY, Reseda, CA
Expedited patients’ / customers’ prescription delivery, providing timely service with superior quality assurance that they were receiving the proper medications / dosages. Billed Insurance and dealt with Insurance issues. Inventory control, product procurement, stocking, and execution of legally required document filing.
Eliot M. Witherspoon – Page 2
2015 to Present: ENTERPRISE RENT-A-CAR, Sylmar, CA
Expediting the flow of vehicles through processes to prepare for the sale of Enterprise used cars, accurately park and document location of vehicles as they move from one station to another.
2009: BANK OF AMERICA, (Contract through Office Team Staffing), Sylmar, CA
Customer Service Representative (CSR)
Assisted Realtors, Agents and Homeowners in answering to questions / providing information regarding Short Sale transactions.
2005 to 2008: ARVATO DIGITAL INDUSTRIES, (Outsourced Call Center), Valencia, CA
Customer Service Representative (CSR) / Quality Assurance Specialist
Implemented an IT Partner Program via telephone / email responses, ensuring total customer satisfaction. Within one year, promoted to Quality Assurance Specialist, supervising teams of 15.
Developed enhanced call handling protocols, resulting in more consistent CSR responses
Promoted to Quality Assurance Specialist within one year, based on my performance
Voluntarily rewrote the pre-prepared email customer responses, improving clarity while simplifying the information, resulting in higher Customer Satisfaction Index
2004: KODAK @ MAGIC MOUNTAIN (Seasonal), Valencia, CA
1999 to 2003: BORDERS BOOKS & MUSIC, Valencia, CA
Multi-Media Supervisor / Key Holder
Originally hired as a Sales Associate. Promoted to Multi-Media Supervisor within one year, supervising 20-25. Acted as Store Manager on an as-needed basis (up to 4 hours per shift).
Successfully streamlined the receiving, processing and merchandising protocols, resulting in saving 47% in man-hours within six months
Developed strategies to train Sales Associates to upsell customers through their responses when confronted by questions from prospective customers
Multi-media department did 30% of the net sales with 15% of the store personnel
California State University, Northridge, CA
College of the Canyons, Valencia, CA
Pierce College, Woodland Hills, CA
Boston-Reed College, Napa, CA
Completion of Curriculum to become a Licensed Pharmacy Technician
REFERENCES AVAILABLE UPON REQUEST