Sign in

Analyst Customer Care

Atlanta, GA, 30308
April 29, 2020

Contact this candidate


Lonnie C. Caston

**** ***** **** **** ******, GA 30288/678-***-****/


Financial Operation – 21-years experience in collections, customer care, credit, contract administration, accounts receivable, billing, sales, technical operations and revenue assurance. Analyzed and handled reconciliation for invoices in excess of 100 million dollars, with clients such as Mercedes Benz and Volkswagen. Developed relationships with Sales resources to establish best practices and process improvement for large and complex accounts.


The Coca-Cola Company February 2019-March 2020

Senior Credit & Deductions Analyst

Processing deductions from vendors in SAP and SAP-IC to reduce deductions percentages.

Review credit applications from clients and assigning credit limits from $100K to $100MM.

Contacting vendor relations to resolve client issues and disputes with the product .

Making 100 phone calls a week to collect on delinquent balances of the client.

Contacted carriers to get copies of Proof of Deliveries to verify what product were delivered.

Worked with order entry department to correct any incorrect orders keyed in the system.

Submitted weekly reports to management showing progress on resolving deductions.

The Clorox Company May 2018-January 2019

Revenue Deduction Analyst

Processing credit memos to clear up account balances on customer accounts.

Collecting proof of deliveries to determine if customer has to pay the deductions.

Sending past due invoices to customers for payment on the accounts.

Uploading invoices and proof of deliveries to customers portal for payment.

Making 20 to 30 phone calls a day to customer to resolve disputes and follow-up.

Performed Cash Applications entries to balance accounts.

Worked various contract positions in a Collections Analyst role. December 2017-April 2018

Worked at Coyote Logistics, BAM Worldwide and PepsiCo.

Comcast, Inc. August 2014-December 2017

Credit Representative II

Collected outstanding bad debt in order to ensure revenue growth for the company.

Accessed Vision, CSG and Equifax systems in order to collect on delinquent accounts.

Process over 35 cases per day and collected over $20,000 per month to meet company goals.

Complete A/R processing, daily deposits and adjustments, and credit references.

Responsible for sending delinquent customers to third party collections agencies.

Manage assigned accounts to maintain low levels of delinquency.

Express Personnel Services (Contractor at BWAY Corporation) January 2014-July 2014

Credit Analyst

Analyzed credit reports for new business and setting up accounts to increase revenue.

Accessed Dunn & Bradstreet, Experian and Transunion to run credit reports.

Set up new customers in the systems and provided excellent customer solutions.

Accomplishments: brought aging accounts from a 50% collected status to 97% collected status, which exceeded the required quota of 90% within 6-months.

Lucas Group, Inc.(Contractor at Airgas, Inc.) June 2013-December 2013

Credit and Collections Analyst

Collected high dollars accounts ranging form $100M to $1MM in outstanding balances.

Collected from companies such as: BP, Chevron and Caterpillar.

Managed over 2000-2500 accounts to ensure revenue growth for the company.

Meet all required monthly quotas 6-months in a row.

Viva USA, Inc. (Contractor at John Deere Corporation) January 2013-May 2013

Credit and Collection Analyst II

•Evaluate financial statements and customer information to provide recommendations regarding establishment of credit.

•Provide excellent support to the field branch offices on any questions or processes.

•Negotiate payment plans with past due customers.

•Submit monthly required reports in a timely manner.

•Collected over $100M within a 6-month period.

Cox Communications, Inc. April 2009-December 2012

Senior Credit/Collections Analyst

Responsible for reducing aged accounts receivables to a minimum to ensure revenue growth for the company.

•Perform credit checks for the purpose of issuing credit to Cox Media clients.

•Review aged accounts receivables for delinquent accounts to prioritize call list.

•Generate collections letters or account statements.

•Turn accounts over to outside collections agency when needed.

•Collected over $400M within 2-year period.

•Meet and exceeded all monthly and quarterly quotas with 2-year period.

LeasePlan USA. May 2006-March 2009

Senior Commercial Portfolio Manager

•Analyzed and handled reconciliation for invoices in excess of 100 million dollars with clients such as Mercedes Benz and Volkswagen.

•Obtained and maintain an overall reduction of 8% by the end of the fiscal period.

•Reduced cash on account and credit balances over 30 days by 100%.

•Completed required reports within prescribed time constraints.

•Collected over $600M within a 9-month period.

•Reduced dollar amount to deliver accurate, actionable information for deductions prevention and process of improvement.


Jackson State University - Jackson, MS 1990-1993 – Business Administration 3.5GPA

Hinds Community College-Utica, MS 1988-1990 – Business Administration 3.9GPA


JD Edwards, SAP, SAP-IC, Great Plains, Oracle, BAAN, Excel, Access, AS/400, MS Office Suite and Typing.

Contact this candidate