Customer Service Manager
Resume:
BRADENTON, FL *****
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Pam Litteral
Objective
To work in an essential industry where my ability to generate customer/client loyalty and repeat business will be valued and compensated properly.
Skills & Abilities
BA – Exercise Science. ACSM-Certified Exercise Physiologist. Skilled writer with excellent grammar and editing skills. Possess research abilities that stem from intellectual curiosity and desire to assist in new and ongoing projects.
Experience
johns hopkins all children’s hospital at the physical therapy dept of
img academy, bradenton, fl - patient service representative
October 2017-present
Manage all office functions for the physical therapy department located at the IMG Academy. Intake and schedule evaluations and treatments for patients/students and assure that all vital patient information is collected and properly scanned and stored in the EMR system. Manually input treatment charges; verify insurance; obtain and keep current authorizations for recurring treatment; collect payment for treatments rendered; obtain plan of care and prescription for services; communicate with patients/parents who are on or off site to obtain current consents, release of medical information authorizations, and health history information. Assist physical therapist’s manager with patient statistics, and track productivity for the hospital and the IMG Academy management team.
lowes co, inc, sarasota, fl - sales associate
November 2016-October 2017
Sold major home appliances along with assisting customers in other areas of the store when needed. Utilized strong customer engagement skills on a daily basis with emphasis on listing and enlisting my abilities to empathize and be patient. Stayed attentive to safety; acquired specific product knowledge by researching specifications and production information.
charlotte county airport, punta gorda, fl - customer service/line technician
August 2015-August 2016
Performed dual duties as customer service rep and line technician. Fueled commercial, corporate, and general aviation aircraft. Performed fuel quality checks and measurements, routine airport and runway security checks, and general service vehicle maintenance. Adhered to strict safety and security policies and guidelines.
east kentucky power cooperative, winchester, ky - health and wellness coordinator
September 2013-December 2014
Full-time contracted corporate health, wellness and fitness educator for major Kentucky power cooperative’s headquarters. Provided support and guidance on nutrition and healthy lifestyle strategies for all employees. Conducted personal training for individuals and groups. Recruited medical and wellness professionals to hold brown bag lunch seminars. Experienced success in incorporating an ongoing wellness mindset within the corporation by establishing a committee that continues to remain vital and active today.
winchester parks and recreation, winchester, ky - health and wellness specialist
August 2012-October 2013
Conducted group fitness classes formatted to several specific populations. Conducted one-on-one personal training sessions for individuals.
paris-bourbon county ymca - health and wellness director
June 2006-August 2012
Oversaw facilities, programming and staff for YMCA fitness department. Was client and member focused to a robust and versatile membership base. Assisted with lease and purchases of all fitness equipment for the wellness center and free weight room. Conducted individual personal training and taught group fitness classes for specific populations. Created a unique support group that resulted in significant health changes for participants. Organized and implemented community wellness initiatives.
rector hayden realtors, lexington, kentucky - real estate specialist
December 2004-June 2006
Residential real estate listing and selling agent.
st joseph hospital, lexington, kentucky - exercise physiologist
March 2001-September 2004
Exercise Physiologist for a major heart hospital. Worked with Phase IV Cardiac Rehabilitation patients offsite at a wellness center incorporated into a partnering YMCA. Served the apparently healthy population as well as those challenged by Type One and Type Two diabetes, juvenile and rheumatoid arthritis, obesity, and issues associated with aging. Wrote and implemented both the Diabetes Exercise Program and the Bariatric Exercise Program for the hospital.
Education
morehead state university, morehead, kentucky, ba exercise science
Minor: Athletic Training
Graduating GPA: 3.64
Selected as the Outstanding Undergraduate Student in the Health, Physical Education and Recreation Department for the 1997 academic year by the HPER faculty.
skills and strengths
Adaptable to change in responsibilities and environment. Willing and eager to learn and implement new skills. Excellent writing skills. Internet savvy. Possess electronic and print based research skills. Computer literate in full Microsoft Office package. Large and small group presentation experience.
certifications
ACSM Exercise Physiologist; Certificate 20993; ACSM ID 611368.
Current American Red Cross Adult and Child CPR, First Aid and AED
References
CHRISTINE HEGARTY, JOHNS HOPKINS ALL CHILDREN’S HOSPITAL
Occupational Therapy Director
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KIMBERLEY CARSON, JOHNS HOPKINS ALL CHILDREN’S HOSPITAL
Physical Therapy Regional Manager
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TONY CAMPBELL, EAST KENTUCKY POWER COOPERATIVE
President/CEO
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DAYNA SEELIG, RETIRED UNIVERSITY PROFESSOR IN HPER
Morehead State University
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