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Customer Service Manager

Location:
St. Petersburg, FL
Salary:
35000
Posted:
April 29, 2020

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Resume:

**** **** ** *

BRADENTON, FL *****

859-***-****

adc0ng@r.postjobfree.com

Pam Litteral

Objective

To work in an essential industry where my ability to generate customer/client loyalty and repeat business will be valued and compensated properly.

Skills & Abilities

BA – Exercise Science. ACSM-Certified Exercise Physiologist. Skilled writer with excellent grammar and editing skills. Possess research abilities that stem from intellectual curiosity and desire to assist in new and ongoing projects.

Experience

johns hopkins all children’s hospital at the physical therapy dept of

img academy, bradenton, fl - patient service representative

October 2017-present

Manage all office functions for the physical therapy department located at the IMG Academy. Intake and schedule evaluations and treatments for patients/students and assure that all vital patient information is collected and properly scanned and stored in the EMR system. Manually input treatment charges; verify insurance; obtain and keep current authorizations for recurring treatment; collect payment for treatments rendered; obtain plan of care and prescription for services; communicate with patients/parents who are on or off site to obtain current consents, release of medical information authorizations, and health history information. Assist physical therapist’s manager with patient statistics, and track productivity for the hospital and the IMG Academy management team.

lowes co, inc, sarasota, fl - sales associate

November 2016-October 2017

Sold major home appliances along with assisting customers in other areas of the store when needed. Utilized strong customer engagement skills on a daily basis with emphasis on listing and enlisting my abilities to empathize and be patient. Stayed attentive to safety; acquired specific product knowledge by researching specifications and production information.

charlotte county airport, punta gorda, fl - customer service/line technician

August 2015-August 2016

Performed dual duties as customer service rep and line technician. Fueled commercial, corporate, and general aviation aircraft. Performed fuel quality checks and measurements, routine airport and runway security checks, and general service vehicle maintenance. Adhered to strict safety and security policies and guidelines.

east kentucky power cooperative, winchester, ky - health and wellness coordinator

September 2013-December 2014

Full-time contracted corporate health, wellness and fitness educator for major Kentucky power cooperative’s headquarters. Provided support and guidance on nutrition and healthy lifestyle strategies for all employees. Conducted personal training for individuals and groups. Recruited medical and wellness professionals to hold brown bag lunch seminars. Experienced success in incorporating an ongoing wellness mindset within the corporation by establishing a committee that continues to remain vital and active today.

winchester parks and recreation, winchester, ky - health and wellness specialist

August 2012-October 2013

Conducted group fitness classes formatted to several specific populations. Conducted one-on-one personal training sessions for individuals.

paris-bourbon county ymca - health and wellness director

June 2006-August 2012

Oversaw facilities, programming and staff for YMCA fitness department. Was client and member focused to a robust and versatile membership base. Assisted with lease and purchases of all fitness equipment for the wellness center and free weight room. Conducted individual personal training and taught group fitness classes for specific populations. Created a unique support group that resulted in significant health changes for participants. Organized and implemented community wellness initiatives.

rector hayden realtors, lexington, kentucky - real estate specialist

December 2004-June 2006

Residential real estate listing and selling agent.

st joseph hospital, lexington, kentucky - exercise physiologist

March 2001-September 2004

Exercise Physiologist for a major heart hospital. Worked with Phase IV Cardiac Rehabilitation patients offsite at a wellness center incorporated into a partnering YMCA. Served the apparently healthy population as well as those challenged by Type One and Type Two diabetes, juvenile and rheumatoid arthritis, obesity, and issues associated with aging. Wrote and implemented both the Diabetes Exercise Program and the Bariatric Exercise Program for the hospital.

Education

morehead state university, morehead, kentucky, ba exercise science

Minor: Athletic Training

Graduating GPA: 3.64

Selected as the Outstanding Undergraduate Student in the Health, Physical Education and Recreation Department for the 1997 academic year by the HPER faculty.

skills and strengths

Adaptable to change in responsibilities and environment. Willing and eager to learn and implement new skills. Excellent writing skills. Internet savvy. Possess electronic and print based research skills. Computer literate in full Microsoft Office package. Large and small group presentation experience.

certifications

ACSM Exercise Physiologist; Certificate 20993; ACSM ID 611368.

Current American Red Cross Adult and Child CPR, First Aid and AED

References

CHRISTINE HEGARTY, JOHNS HOPKINS ALL CHILDREN’S HOSPITAL

Occupational Therapy Director

727-***-****

adc0ng@r.postjobfree.com

KIMBERLEY CARSON, JOHNS HOPKINS ALL CHILDREN’S HOSPITAL

Physical Therapy Regional Manager

727-***-****

adc0ng@r.postjobfree.com

TONY CAMPBELL, EAST KENTUCKY POWER COOPERATIVE

President/CEO

859-***-****

adc0ng@r.postjobfree.com

DAYNA SEELIG, RETIRED UNIVERSITY PROFESSOR IN HPER

Morehead State University

adc0ng@r.postjobfree.com



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