PERSONAL INFORMATION AND ATTRIBUTES
Cell : +92-333-****-***
Date of Birth : February 05, 1987
CNIC : 35202-2216907-7
Email : email@example.com
Marital Status : Single
Father Name : Muhammad Aslam Dewan (Late)
Address : House # 10, St. # 5, Hassan Park
Chah Miran Ghoreyshah Road Lahore.
Seeking a challenging position in your leading organization with an aim to contribute positively towards the achievement of your objectives by utilizing my knowledge and experience, to develop and improve long lasting relationships with senior and strategic management. WORK EXPERIENCE
United Bank Limited Pakistan
Branch Operations Manager (Jan 2017 To present)
Overall supervision of all General Banking Operations of the Branch.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow- up methods and quality of after sales service.
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
Ensure Compliance of SBP policies and SOP’s while processing any transactions
Maintain staff discipline and train the staff to ensure availability of a backup at the maximum level.
Periodically review the procedures to ensure compliance with SOP’s and SBP’s regulations. URRICULUM
Operations Officer /Customer Services Representative (July 2015 to Dec 2016)
Working as Customer Services Representative.
Managing all kind of customer inquiries.
Supervision of Locker operations, OFTT, IFTT, issuance of Cashier cheques.
Supervision/ Process Foreign Currency Instruments and transactions.
Issuance of customer account maintenance certificates, tax certificates, statements etc.
Checking of Daily Balancing of Security Stationery i.e. loose cheque books, cashier cheques, standing instructions, deceased cases and unoccupied lockers.
Working along business side to ensure branch achieves 100% targets regarding deposits, consumer, and asset side.
Ensuring 100% compliance to policies and procedures of bank and SBP.
Coordination with different centralized departments e.g. CPU, CAPS (ACCOUNT OPENING), CCAG, AML, FMU, CIF, CBO and H.O. etc.
Issuance and maintenance of debit cards, captured cards, prepaid cards etc.
Chief Teller (January 2011 to June 2015)
Working as Chief Teller / Supervisor / CD Incharge.
Supervision of Cash, Transfer and IBTS (online) transactions.
Supervision of all Clearing/Collection Instruments & remittances for Issuance and Encashment.
Checking of Daily Balancing of Cash Area.
Activation of accounts & maintaining record of Stop Payments.
Supervision of ATM Replenishment.
ATM balancing & Record Maintenance of ATM Capture Cards.
Comply with all operational, Security and control policies and procedures & monthly reporting.
Universal Teller (19 May 2008 to December 2010 - CONTRACTUAL)
Processed paying and receiving transactions for all product types and services. (Cash).
Handle daily financial transactions (Online, Internal Transfer).
Clearing, Collections & ATM Replenishment.
Issue cashier cheques and encashment.
Consult with customers on bank products and services.
Adhere to all reconciliation and balancing procedures.
Comply with all operational, Security and control policies and procedures 3 of 3
Bachelors of Commerce, Punjab College of Commerce Lahore 2005-07 COMPUTER PROFICIENCY
Microsoft Office (MS Excel, MS Word, MS Power Point MS Outlook)
Internet (E-mailing, Web surfing, etc.)
Customer Services Skills
Organization and Planning
Will be furnished on request