URRICULUM

ITAE

PERSONAL INFORMATION AND ATTRIBUTES

ALI ASLAM

Cell : +92-333-****-***

Date of Birth : February 05, 1987

CNIC : 35202-2216907-7

Email : adc0lm@r.postjobfree.com

Marital Status : Single

Father Name : Muhammad Aslam Dewan (Late)

Address : House # 10, St. # 5, Hassan Park

Chah Miran Ghoreyshah Road Lahore.

CAREER OBJECTIVE

Seeking a challenging position in your leading organization with an aim to contribute positively towards the achievement of your objectives by utilizing my knowledge and experience, to develop and improve long lasting relationships with senior and strategic management. WORK EXPERIENCE

United Bank Limited Pakistan

Designation:

Branch Operations Manager (Jan 2017 To present)

Key Responsibilities:

Overall supervision of all General Banking Operations of the Branch.

Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.

Successful account retention record.

Performed market research surveys amongst client base to seek feedback on sales techniques, follow- up methods and quality of after sales service.

Provided support to the sales team, ensuring all sales and service objectives were met.

Responsible for customer service included answering customer queries, problem solving and providing detailed information on new products.

Worked with new customers in the development of new accounts and the implementation of new systems.

Performed market research surveys on customer needs and requirements.

Prepared weekly sales reports for the sales team and sales management.

Generated repeat business through successful client follow-up.

Ensure Compliance of SBP policies and SOP’s while processing any transactions

Maintain staff discipline and train the staff to ensure availability of a backup at the maximum level.

Periodically review the procedures to ensure compliance with SOP’s and SBP’s regulations. URRICULUM

ITAE

Designation:

Operations Officer /Customer Services Representative (July 2015 to Dec 2016)

Key Responsibilities:

Working as Customer Services Representative.

Account Opening

Managing all kind of customer inquiries.

Supervision of Locker operations, OFTT, IFTT, issuance of Cashier cheques.

Supervision/ Process Foreign Currency Instruments and transactions.

Account Activation/Closing

Issuance of customer account maintenance certificates, tax certificates, statements etc.

Checking of Daily Balancing of Security Stationery i.e. loose cheque books, cashier cheques, standing instructions, deceased cases and unoccupied lockers.

Working along business side to ensure branch achieves 100% targets regarding deposits, consumer, and asset side.

Ensuring 100% compliance to policies and procedures of bank and SBP.

Coordination with different centralized departments e.g. CPU, CAPS (ACCOUNT OPENING), CCAG, AML, FMU, CIF, CBO and H.O. etc.

Issuance and maintenance of debit cards, captured cards, prepaid cards etc.

Designation:

Chief Teller (January 2011 to June 2015)

Key Responsibilities:

Working as Chief Teller / Supervisor / CD Incharge.

Supervision of Cash, Transfer and IBTS (online) transactions.

Supervision of all Clearing/Collection Instruments & remittances for Issuance and Encashment.

Checking of Daily Balancing of Cash Area.

Activation of accounts & maintaining record of Stop Payments.

Supervision of ATM Replenishment.

ATM balancing & Record Maintenance of ATM Capture Cards.

Comply with all operational, Security and control policies and procedures & monthly reporting.

Designation:

Universal Teller (19 May 2008 to December 2010 - CONTRACTUAL)

Key Responsibilities

Processed paying and receiving transactions for all product types and services. (Cash).

Handle daily financial transactions (Online, Internal Transfer).

Clearing, Collections & ATM Replenishment.

Issue cashier cheques and encashment.

Consult with customers on bank products and services.

Adhere to all reconciliation and balancing procedures.

Comply with all operational, Security and control policies and procedures 3 of 3

ACADEMIC QUALIFICATION

Bachelors of Commerce, Punjab College of Commerce Lahore 2005-07 COMPUTER PROFICIENCY

Microsoft Office (MS Excel, MS Word, MS Power Point MS Outlook)

Microsoft Windows

Internet (E-mailing, Web surfing, etc.)

Symbols Software

INTERESTS

Newspaper Reading

Cricket

Snooker

Internet

CORE COMPETENCIES

Communication Skills

Customer Services Skills

Organization and Planning

Problem-solving

Honesty

Teamwork

LANGUAGES

Urdu

English

Punjabi

REFERENCES

Will be furnished on request

Contact this candidate