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Manager Sales

Oakville, ON, Canada
April 29, 2020

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**** ******** ********, **********, *******

(H) 905-***-**** (C) 289-***-****


Highly experienced Operations Manager with 9 years experience at mid level management. 20 years in the fields of health care, food processing to construction. These unique roles achieved minimizing staff turnover by 50%, reduced freight expenses by 125k with a 26% increase in top line sales.


Continuous Improvement

Lean- Six Sigma Methodology

Year over year P&L results

Systems/ SOP Implementation

Strategic Planning-New Account start up-

Staff engagement to reduce direct wages

SAP, NetSuite, NDS WMS ERP Systems

Negotiations expert-Capital expenditures

15-50 direct reports

Ability to work in small/large scale facility


BakeMark LLC

Mississauga, Ontario

Operations Manager 2015-2020

Leading and directing of all site operation functions in a GDP/GMP/ HACCP controlled facility

Responsible for all operations expense budget (1.5 million) planning and reporting

Consistent monitor of employee productivity while monitoring expenses (Increased productivity success rate by 18.6% vs prior year PPMH)

Responsible for all Inventory management controls, quarterly/annual cycle counts (3.8 million in inventory)

Maintained staff levels with an achievement of 8.2 million bottom line (2019)

Training, recruiting and hiring of all operations staff

Collaborated with new vendor/supplier acquisitions to minimize material handling by 8% vs prior year

Supervised fleet management and routing schedules to ensure customer service excellence

Experience in Capex request / facility maintenance projects

Strong negotiation/carrier acquisitions expert. (Reduced freight expense by 11.7% vs prior year)

(Achieved 96.7% or higher) Gold star NSF International Audit for food safety and sanitation regulatory compliance (4 years straight)

Consistent engagement with GM, sales team, customer service and Q.A Director


Mississauga, Ontario

Regional Operations Manager 2014- 2015

Responsible for overseeing all operation duties in 4 distribution facilities across Ontario

Planned/Implemented new layout design and facility change to reduce direct wages and increase efficiency

Provided sales support and training of staff to maintain 99.2% error rate (3.6% higher vs prior year)

Boosted delivery scheduling, route profitability and drivers time efficiency

Ameristar Products

Mississauga, Ontario

Branch Manager/RDM 2011-2014

Effectively managed all inside sales, sales support and operations duties across Eastern Canada

Acquired sales of $20,000 in Q2 for new contracts and reoccurring sales of $50,000 in Q4 based on show room design implementation for walk-in customers

Strong ability to plan, organize and set priorities

Controlled costs and developed annual operating budget with Director of Operations


Burlington, Ontario

Operations Supervisor/Team Lead 1999-2009

Responsible for departmental operations/ distribution management in heath care GMP lot-controlled facilities

Managed a team of 50 direct reports for CPDN (Canadian Pharmaceutical Distribution Network) and Johnson & Johnson Achieved 98.9 % and 97.6 % metrics for order accuracy and on time shipping (2004 & 2005)

Lead teams in multiple departments from retail to hardware

Supervisor/ Lead for Staples, Nike, Home Depot and Globe Electric

Directed in 100,000 to 800,000 sqft facility temperature-controlled environments

Achieved MAPP completion for new account implementation, design mapping and excellence in client care start up (2002)

Education & Training

Bachelor of Science- Psychology

University of McMaster

Minor: Economics

General Arts and Science

Sheridan College

CPR Level A Certificate

St Johns Ambulance

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