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Salesforce Software Developer

Hilliard, OH, 43026
April 29, 2020

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P a g e * *

Francis Juszli, MBA

IT Leader Solutions Architect Scrum Master Salesforce Administrator PMP Six Sigma 614-***-**** PROFESSIONAL SKILL SET

Proven ability to implement strategies that strengthen business operations and improve efficacies. Hyper-effective with managing projects and providing effective guidance to all team members. IT expert with 15+ years of experience creating solutions that improve business processes and performance. TECHNICAL COMPETENCIES

MS Office Suite MS Project MS Visio Visual Studios C# MS Team Foundation Server (TFS) Jira JavaScript HP Quality Center Salesforce SQL Server SQL Scripting Web Browsers LEADERSHIP EXPERIENCE

State of Ohio (Multiple Agencies) – Columbus, OH 2006 – 2019 Business Process Analyst Software Developer

Key Accountabilities

• Responsible for analyzing business processes and gathering requirements to build new solutions, meeting with key stakeholders regularly to discuss complex issues and report progress o Developed effective process flows and created the requirement traceability matrix, providing visual aids

(diagrams and flow charts) to ensure understanding of changes and implementations

• Relied upon to manage the Scrum process, handling/solving issues with requirements and tracking user stories through iterations

• Directed all sprint planning meetings (part 1 & 2) for the entire business unit and development teams

• Tracked high-level deliverables on MS Project and used MS Team Foundation Server for iteration tracking and backlog refinement

• Measured performance and KPIs including burndown charts and team velocity to create weekly reports/updates for all key members of the project

• Maintained the Sprint Kanban board and arranged daily stand up meetings with the development team

• Confirmed functional success by creating test plans and test cases using requirements IDs to sustain traceability, executing test cases to verify results and identify bugs/issues o Collaborated with business stakeholders and development engineers to establish practical solutions and eliminate bugs

• Conceptualized and deployed test scripts for User Acceptance Training (UAT), scheduled and facilitated UAT with business leaders, provided user documentation and training, and performed regression testing o Ran all tests required to find/eliminate bugs and prepare for an official launch Key Accomplishments

• Skillfully served over 350 internal and 5000+ external stakeholders yearly while leading cross-functional project teams of up to 10 members

• Migrated over 10 public SharePoint applications to Salesforce, delivering increased application security, and transformed the security model for 10 Web Apps from group login to SSO o Significantly improved security for insurance industry-related data regarding both individuals and companies

Requirements Gathering

Process Mapping/Modeling

Test Planning

Product Backlog/User Stories

Software QA Testing

Leadership & Guidance

Risk Assessment User Acceptance Testing

White Box/Black Box Testing

Bug/Defect tracking Regression Testing

Integration Testing Information Technology

Requirement Traceability & Documentation

Software Development Life Cycle (SDLC)

Agile Methodology

Business Analysis

Stakeholder Mgmt.

Project Mgmt.

Functional Testing

Scrum Master



P a g e 2 2

• Provided a substantial improvement in business workflow, inventory control, cost tracking, disbursement tracking, and Federal reporting by combining 2 legacy applications with additional functionality

• Migrated the dotnet web application Independent Review Organization (IRO) to the cloud using salesforce o Partnered w/ business stakeholders and development teams to develop data models, workflow processes, screens, reports/dashboards, and configurations

o Provided the necessary functionality to support the external review users and organizations o Resulted in a newly developed External Review System which fulfilled insurance regulation statute for External Review Organizations with increased data security and privacy

• Added new features/functionality to ODIIS-Market Conduct to generate invoices for exam billing, capable of submitting and sending out to companies via Fiscal employ payment tracking methods o Delivered enhanced batch process functionality to print Market Conduct exam invoices Chemical Associates of Illinois – Copley, OH 2015 – 2016 Infrastructure & Technical Support Analyst

Key Accountabilities

• Responsible for monitoring system performance, keeping all network and hardware operating at desired levels while ensuring adequate security measures to maintain a virus-free environment

• Relied upon to keep end-users informed of updates/changes and provide preventative maintenance to 100+ workstations

• Handled all custom programming and TSQL applications while managing a daily back-up cycle Key Accomplishments

• Skillfully deployed, administered, configured, and maintained MS 2003 datacenter network to ensure reliability and speed/performance

o Configured the MS Exchange 2003, performed back-up operations for Windows, Exchange, and SQL Server data

• Served as a Project manager/Architect for a conversion project, migrating Contact data from DOS-based ACT application to SQL server-based Goldmine Sales and Marketing system o Delivered training to all sales/marketing related personnel, leading meetings to ensure acceptance and adequate performance of all systems

o Established pre/post-launch strategies and go-live date to ensure a successful system roll-out EDUCATION

Master of Business Administration

California State University

Bachelor of Science – Computer Science

National University

Specialized Training & Certifications

PMP Certified (#4590439) – PMI

Certified ScrumMaster (#338257) – Scrum Alliance

Salesforce Certified Administrator (#20692074) – Salesforce Six Sigma & Lean – Boot Camp Total Quality Management PROFESSIONAL AFFILIATIONS

Project Management Institute (Central Ohio Chapter) – Active Member and Communication Chair Volunteer Columbus Koinonia – Active Volunteer as Membership SQL Database Administrator COMMUNITY OUTREACH

Northside Fellowship – Mountain Moving Ministry Volunteer: Helping the underprivileged The Crossing Community Church – Audio Visual Systems Tech Support & Service/Events Operations Volunteer American Cancer Society – Active Member (10+ years): Raises funds to support the fight against cancer

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