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Personal Assistant Medical

Cape Town, Western Cape, South Africa
R 40 000
April 29, 2020

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Curriculum Vitae

Personal Details:

Name: Charlene Fraenkel

Age: 35

Date of Birth: 28 August 1984

Address: * ******** ****

Fish Hoek

Cape Town


South Africa

Telephone number: +272*-***-****



Work Experience

November 2019 – Present: Practice Administrator

Dr Rabia Goolam Prosthodontist

Claremont, Cape Town, South Africa

The work entails me to do reception duties which include

answering of telephone calls, replying to emails, taking

messages, billing and processing of payments and medical aid

statements. Opening and closing of practice.

August 2016 – October 2019: Debtor’s Collector – Administrator

Medicross Fish Hoek

Fish Hoek, Cape Town, South Africa

My work entails me to do the daily banking of the practice.

Doing the daily recon as well as the monthly bank recon for

the practice. I also run the month end as well as run day end.

I deal with account queries as well as loaded on

medical aid statements to the patient’s accounts. I also help

out with anything the Doctors require to be done on their

behalf. I also help out with Dispensary as well as helping out

at reception if required, by answering the telephone and taking

bookings as well as directing the calls to the relevant

departments. Also order stock as well as process invoices onto


September 2012-November 2015: Receptionist and Personal Assistant

Smiths Hotel Ltd & Dundas Heritable Ltd – Kirkintilloch, Glasgow, Scotland

Provided assistance to the owner of the businesses, checking

in and out guests into the hotel. Taking phone calls from

booking guests into the hotel, taking enquiries into booking

our function and conference suites for meetings, weddings,

birthday parties, anniversaries and engagements, and taking

bookings for our onsite restaurant. Also dealt with accounts

from invoicing to payments. Sent and answered emails for the

hotel as well as the owner.

February 2010 – August 2012: Waitress & Bar Staff

Smiths Hotel Ltd – Kirkintilloch, Glasgow,


Meeting and greeting customers, serving drinks and food.

Taking orders, card and cash payments. Making sure that the

customer is having a great time and enjoying their experience.

Pouring draughts and serving the customers in the bar.

September 2009 – January 2010: Housekeeping

Premier Inn – Larbert, Falkirk, Scotland

Daily duties included, cleaning rooms and bathrooms.

Changing beds, refreshing tea and coffee stations, hovering

rooms and corridors.

March 2009 – August 2009: Reception and housekeeping

Jenkins Hotel – Russell Square, London, England

Daily duties included, cleaning rooms and bathrooms.

Changing beds, refreshing tea and coffee stations, hovering

rooms and corridors.

Taking phone calls and emails with guest enquiries and

booking guests in and out of the hotel. Taking cash and card


March/April 2006 – December 2008: Administration

Medicross, Fish Hoek, Cape Town

Helping out with the daily banking. Loading on Medical

Aid payments onto system. Loading on doctor’s after-hours

calls onto the patient accounts. Printing and going through

patient accounts and posting off. Dealing with Medical Aids

on a daily business to make sure they pay the patients

accounts. Helping out in reception or dispensary when

one of the staff is off sick or on holiday. Loaded patients

prescriptions onto their accounts and loaded their

appointments when they phoned to make it.


December 2003: Matric Certificate

Fish Hoek High School

Higher Grade English (First Language ) = D

Higher Grade Afrikaans (Second Language) = E

Higher Grade Home Economics = D

Higher Grade Accounting = D

Standard Grade Mathematics = C

Standard Grade Biology = B


SAP – Certificate

Personal License – Certificate (alcohol serving license) - Scotland

Matric Certificate – D Aggregate

Fire Training Qualification – 2015, Scotland

First Aid Course Qualification – 2015, Scotland

Computer Skills

Knowledge of Microsoft products - Microsoft Word, Excel, Powerpoint and Outlook Express

Knowledge of SAP

Knowledge of Liquid Accounts

Knowledge of iMagic Hotel Bookings system

Knowledge of Med-E-Mass

Knowledge of FSN


Watching cricket, rugby and European football

Listening to bands live

Watching and performing dancing

Spending time with family and friends


Jenkins Hotel: Sam and Felicity

5 Cartwright Gardens,



United Kingdom


Medicross Fish Hoek: Dr Malcolm Henry

23 5th Avenue

Fish Hoek



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