Curriculum Vitae
Personal Details:
Name: Charlene Fraenkel
Age: 35
Date of Birth: 28 August 1984
Address: * ******** ****
Fish Hoek
Cape Town
7975
South Africa
Telephone number: +272*-***-****
Email: adc0hb@r.postjobfree.com
Work Experience
November 2019 – Present: Practice Administrator
Dr Rabia Goolam Prosthodontist
Claremont, Cape Town, South Africa
The work entails me to do reception duties which include
answering of telephone calls, replying to emails, taking
messages, billing and processing of payments and medical aid
statements. Opening and closing of practice.
August 2016 – October 2019: Debtor’s Collector – Administrator
Medicross Fish Hoek
Fish Hoek, Cape Town, South Africa
My work entails me to do the daily banking of the practice.
Doing the daily recon as well as the monthly bank recon for
the practice. I also run the month end as well as run day end.
I deal with account queries as well as loaded on
medical aid statements to the patient’s accounts. I also help
out with anything the Doctors require to be done on their
behalf. I also help out with Dispensary as well as helping out
at reception if required, by answering the telephone and taking
bookings as well as directing the calls to the relevant
departments. Also order stock as well as process invoices onto
ME+.
September 2012-November 2015: Receptionist and Personal Assistant
Smiths Hotel Ltd & Dundas Heritable Ltd – Kirkintilloch, Glasgow, Scotland
Provided assistance to the owner of the businesses, checking
in and out guests into the hotel. Taking phone calls from
booking guests into the hotel, taking enquiries into booking
our function and conference suites for meetings, weddings,
birthday parties, anniversaries and engagements, and taking
bookings for our onsite restaurant. Also dealt with accounts
from invoicing to payments. Sent and answered emails for the
hotel as well as the owner.
February 2010 – August 2012: Waitress & Bar Staff
Smiths Hotel Ltd – Kirkintilloch, Glasgow,
Scotland
Meeting and greeting customers, serving drinks and food.
Taking orders, card and cash payments. Making sure that the
customer is having a great time and enjoying their experience.
Pouring draughts and serving the customers in the bar.
September 2009 – January 2010: Housekeeping
Premier Inn – Larbert, Falkirk, Scotland
Daily duties included, cleaning rooms and bathrooms.
Changing beds, refreshing tea and coffee stations, hovering
rooms and corridors.
March 2009 – August 2009: Reception and housekeeping
Jenkins Hotel – Russell Square, London, England
Daily duties included, cleaning rooms and bathrooms.
Changing beds, refreshing tea and coffee stations, hovering
rooms and corridors.
Taking phone calls and emails with guest enquiries and
booking guests in and out of the hotel. Taking cash and card
payments.
March/April 2006 – December 2008: Administration
Medicross, Fish Hoek, Cape Town
Helping out with the daily banking. Loading on Medical
Aid payments onto system. Loading on doctor’s after-hours
calls onto the patient accounts. Printing and going through
patient accounts and posting off. Dealing with Medical Aids
on a daily business to make sure they pay the patients
accounts. Helping out in reception or dispensary when
one of the staff is off sick or on holiday. Loaded patients
prescriptions onto their accounts and loaded their
appointments when they phoned to make it.
Education:
December 2003: Matric Certificate
Fish Hoek High School
Higher Grade English (First Language ) = D
Higher Grade Afrikaans (Second Language) = E
Higher Grade Home Economics = D
Higher Grade Accounting = D
Standard Grade Mathematics = C
Standard Grade Biology = B
Qualifications
SAP – Certificate
Personal License – Certificate (alcohol serving license) - Scotland
Matric Certificate – D Aggregate
Fire Training Qualification – 2015, Scotland
First Aid Course Qualification – 2015, Scotland
Computer Skills
Knowledge of Microsoft products - Microsoft Word, Excel, Powerpoint and Outlook Express
Knowledge of SAP
Knowledge of Liquid Accounts
Knowledge of iMagic Hotel Bookings system
Knowledge of Med-E-Mass
Knowledge of FSN
Hobbies
Watching cricket, rugby and European football
Listening to bands live
Watching and performing dancing
Spending time with family and friends
References:
Jenkins Hotel: Sam and Felicity
5 Cartwright Gardens,
London
WC1H 9EH,
United Kingdom
Medicross Fish Hoek: Dr Malcolm Henry
23 5th Avenue
Fish Hoek
7975