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Customer Service Relations, Administration, Human Resources

Location:
Lagos, Nigeria
Posted:
April 29, 2020

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Resume:

URHEREBRUME OGHENETEGA TESSY

N*.*Church Street, Alapere Ketu Lagos State

Email: adc0fi@r.postjobfree.com

Phone no: +234**********.

PERSONAL DETAILS

DATE OF BIRTH: 9th October, 1991.

SEX: Female

MARITAL STATUS: Married

STATE OF ORIGIN: Delta State

RELIGION: Christianity

NATIONALITY: Nigerian.

PERSONAL STATEMENT

A Passionate Customer Service Relations Manager, Admin/Human Resource Assistant, Personal Assistant and also a Volunteer to Mentoring children and teens with 3+ years of experience in both Banking, Oil and Gas sector and working with NGOs currently seeking a new position in a reputable company/organization. A highly organized and efficient individual, whose thorough and precise approach to projects and assignments has yielded excellent results.

Recent achievements with my previous employer include the successful vendor registration with some IOC’s in the Oil and Gas sector and as a Mentor, I’ve impacted over 2000 chidren and teenagers.

KEY SKILLS

Proficiency in some areas of Microsoft Office.

Excellent communication skills, both written and verbal

Self-motivation

Punctual and efficient with time management.

Adaptability

Promote harmony and team work.

Versatile in providing back up support for other jobs.

Flexible about exploring new paths, procedures and approaches.

Mentoring children/teens.

EMPLOYMENT HISTORY

Position: Administrative Assistant

Kamharis Energy Limited (May 2019-November 2019)

Location:4/42 Nembe Road, Rumuibekwe Housing Estate, Port Harcourt. Free CV template by reed.co.uk

RESPONSIBILITIES:

Engage in market research in order to identify new opportunities for business.

Carry out company's bank transactions.

Drafting of staff roasters.

Writing, typing and reading of meetings minutes during meetings.

Writing and typing HSE weekly briefings.

Respond to queries and complaints from clients as regards the company's products and services.

Making monthly requests, purchases, administration and monitoring of stationeries and toiletries.

Perform other departmental functions as needed from management.

Answer questions and address complaints.

Answer all incoming calls and redirect them or keep messages.

Receive letters, packages etc. and distribute them.

Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Participate in project meetings, transcribe meeting minutes and track project statuses. Position: Facilitator/Photographer

Talklove Africa Foundation (July 2016-November 2019) Location: Port Harcourt, River State

RESPONSIBILITIES:

Facilitating trainings and Leadership culture among children/teenagers in Port Harcourt through organization of leadership trainings and workshops for teenagers.

Do a research on schools and other platforms to carry out trainings.

Work closely with the founder to ensure proper arrangement of training and outreach venues.

Cover photographs and make videos of trainings and outreaches. Position: Business Development Officer

Kamharis Energy Limited (April 2018-April 2019)

Location:4/42 Nembe Road, Rumuibekwe Housing Estate, Port Harcourt. RESPONSIBILITIES:

Engage in market research in order to identify new opportunities for business. Free CV template by reed.co.uk

Explain to potential customers about the various benefits offered by the company's products and services, following them up so as to close the business deals.

Research and contact new Foreign partners and explain to them the various benefits of Partnering with a Nigerian Company in regards to Local Content Policy.

Drafting of letters for company's vendor registrations and ensuring the letters get to the right offices.

Respond to queries and complaints from clients as regards the company's products and services.

Develop innovative strategies for retaining clients, this includes undertaking interviews in order to get feedback and incorporate it into the growth plan.

Determine cross-selling opportunities among different offices.

Act as the company's representative by participating in forums related to the industry, conferences and client discussions.

Perform other departmental functions as needed from management.

Collaborated with peers in other company departments including marketing and sales.

Asked appropriate open-ended questions to discover prospects' needs and requirements.

Developed and maintained long-term relationships with policyholders Eg. NCDMB and small business entities.

Spearheaded market research to identify branding opportunities and sustain loyal customer base.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Supported Project/Quality Manager through personal document management, calendar organization and collateral preparation for meetings.

Created PowerPoint presentations for business development purposes.

Participated in project meetings, transcribed meeting minutes and tracked project statuses.

Position: Platform Assistant

First City Monument Bank (August 2017- March 2018) Location: 465/466 Trans-Amadi Industrial Layout Mother Cat and 238/239 Aba Road GRA Junction Port Harcourt, River State

RESPONSIBILITIES:

Attending to walk-in customers, identifying their requests/transactions through polite questioning and ensuring there’re problems are solved.

Booking of investments (fixed deposits) and part liquidating or total liquidation of investments.

Regular update of investments booked, printing out their certificates and calling those customers without email addresses to sign their certificates.

Filing of photocopied copies of disbursed loans and sending of original copies to the Head Office (Lagos).

Writing and reading of meetings minutes during meetings.

Reading of mails and responding when/where needed with supervisors (Branch Manager, Customer Service Manager and Head of Operation) copied in the mails. Free CV template by reed.co.uk

Making monthly requests, purchases, administration and monitoring of stationeries and toiletries.

Always monitoring the process flow for every request initiated on the system and calling up the staff whom the transaction is pending with.

Receiving of account packages from Direct Sales Agent (DSAs) and initiating of account opening.

Answer questions and address complaints.

Answer all incoming calls and redirect them or keep messages.

Receive letters, packages etc. and distribute them.

Received training to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Worked with customers to understand requirements and provide exceptional customer service.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Worked with account officers to resolve account opening problems, improve operations and provide exceptional customer service. Position: Facilitator

Arrows Leadership and Development Foundation (January 2016-May 2018) Location: Osubi Delta State

RESPONSIBILITIES:

Facilitating trainings and Leadership culture among teenagers in Osubi Delta State through organization of leadership trainings and workshops for teenagers.

Do a research on schools and other platforms to carry out trainings. Position: Assistant Human Resource Personnel / Admin Cosmopolitan Microfinance Bank (July 2016-May 2017) Location: 4 Igbokwu Street D-Line, Port Harcourt, River State RESPONSIBILITIES:

Maintenance of personnel files.

Oversees staff payroll development and entitlements.

Development and execution of training for staff.

In charge of stationery administration.

Maintains counselling and disciplining of staff.

Manage leave administration, collate staff leave and issue leave letters.

Pick up confidential documents from client’s offices and liaise with Internet & Telephone services provider on complaints and services rendered to the company.

Ensures that the establishment never runs out of fuel or diesel.

Follow up documentations of new intakes.

Ensures proper and accurate remittances of pension and taxes and filing of returns to the Regulatory Authorities.

Attending to clients and visitors.

Purchasing of office supplies and placing necessary orders.

Check, sort and forward emails.

Monitoring office expenses and costs.

Take up other duties as assigned.

Answer questions and address complaints.

Answer all incoming calls and redirect them or keep messages. Free CV template by reed.co.uk

Receive letters, packages etc. and distribute them.

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Scheduling appointments.

Compose and type letters, memoranda and other correspondence related to assigned human resources programs and activities.

Provide general clerical and administrative support to the Human Resources Manager. National Youth Service Corps (NYSC) (November 2014 – October 2015) Location: General Hospital, Kontagora, Niger State Position: Hospital Staff

RESPONSIBILITIES:

Public Information & Complaints Office: Responsibilities included ward rounds, reporting of complains to the hospital management.

Antenatal Care: Responsibilities included registration of patients, giving of lectures, palpation and referral of patients to the laboratory for other tests.

Family Planning/PMTCT (Prevention of Mother to Child Transmission): Responsibilities included registration, BMI (Body Mass Index) & Blood Pressure Checks and counselling.

HTC (HIV Testing & Counselling): Responsibilities included pre - test counselling of clients, Testing of clients and post - test counselling. OTHER EXPERIENCE

INEC AD HOC STAFF (2015 General Elections)

Location: Rafin karma, Kontagora, Niger State

Position: Presiding Officer

Responsibilities: Took charge of all activities at the polling unit on Election Day including Accreditation, Voting, Sorting, Counting of votes as well as the Announcement of election result (s).

TRAININGS& WORKSHOPS

Royal Occasions & Event Management, Abuloma, Port - Harcourt, Nigeria Event Decoration

2014

Gregory Global Resources LTD, Port – Harcourt, Nigeria Debt Recovery

2016

Alison Education Company, Galway, Ireland

Customer Service Training

2019

Talklove Africa Foundation, Port Harcourt, Nigeria Autism Successful Intervention Training

2019

Free CV template by reed.co.uk

EDUCATION

INSTITUTIONS ATTENDED

Alison Education Company, Galway, Ireland (2019)

Diploma in Human Resources

Madonna University, Okija, Anambra State, Nigeria (2009 – 2013) BSc. Physiology

Bunmi Secondary School Warri, Delta State, Nigeria (2006 – 2008) West African Senior School Certificate Examination (WASSCE) Bunmi Nursery & Primary School Warri, Delta State, Nigeria (1995 – 2001) First School Leaving Certificate

HOBBIES & INTERESTS

Children/Teenagers

Mentoring

Reading

Team Work

Exploring

Writing

Decorating

Volunteering

Photography

REFERENCES

References are available upon request.

Free CV template by reed.co.uk



Contact this candidate