AUDHI KESAVAN

Team Manager

Mobile: 994******* E-Mail: adc0d7@r.postjobfree.com Skype Id: cs_adhi

LinkedIn Id: https://www.linkedin.com/in/audhi-kesavan-ab81131a

Dedicated and skilled process developer with more than 15 years of proven achievements in various sectors with the specialization in Financial Aspects and Customer Services. Visited USA for automating the process with excel macros, which resulted in reduction of standard time up to 90% with 100% accuracy

Certified six sigma green belt professional

15 years of experience in US retirement process

Hands-on-experience in handling process operations and procedural changes across financial management services

Specialized in process improvement, and process modeling training, process workflow development, and requirements gathering

Quality focused team player providing excellent customer service, maximizing productivity, optimizing workflow procedures, building alliances and strengthening communications with clients

Strong experience in leading a team of professionals and well versed with MS Office Suite

Track record of enthusiastic leadership and management, consistently promoted to positions of increasing responsibility and acting as an escalation gate to resolve critical issues of team members

Thorough active listening skills to determine the client requirements in order to ensure client satisfaction

Extensive experience in providing process training to new employees / team members and performing quality audits with respect to the process

Outstanding analytical, problem solving and interpersonal skills with quick learning ability

EXPERT AREA

Resource

Planning & Development

Organizational Development

Staff Training

Operational Excellence

Process Improvement

Service-Oriented

Client Interaction

Team Management

Goal Oriented

Customer-oriented

Database management

Contract auditing

Report generation

Presentations

Organized

Proactive

Self-direct

COMPUTER KNOWLEDGE

Advanced knowledge in excel and VBA.

Intermediate knowledge in ms word, PPT and Visio

EDUCATION

Pursuing Master of Business Administration from Bharathidasan University, India

Bachelor of Arts from University of Madras, Chennai India - 2000

CERTIFICATION

Certificate of Finance from Loyola Institute of Business Administration, India

Honors Diploma in Computer Application from Computer Software College, India

Advanced Diploma in Computer Application from Computer Software College, India

Certified Telephone Operator from Royal Telegraph and Wireless Training institute, India

Successfully completed Tally course from Computer Software College, India

Cambridge certified business communicator

EXPERIENCE

May 2005 - Till Date RR Donnelley Outsource India Pvt. Ltd, India

Team Manager

Carrying out a teaSugge40 people

Suggesting necessary changes in the process to the onshore team whenever required

Conducting process training sessions to new team members

Determining the strength of an individual employee and motivating them to achieve their individual goals

Managing the team to deliver the plans within turnaround time

Providing an MIS report to onshore team and senior management

Catering appropriate feedback to every individual member in the team based on their performance

Providing performance appraisals to team members as per terms and norms of the company

Jan 2001 - May 2005 Gopal & Company, India

Audit Assistant

Formulated annual reports as per client requirements

Drafted statutory forms for filing TDS

Accountable for auditing account books of the client

Jan 1998 - Apr 2000 G S Marketing, India

Marketing Executive

Collected the orders from the customer

Delivered the product to customer within agreed time lines.

Administrative and accounts in charge.

Responsible for maintaining books of accounts, BRS, office operation.

Preparing MIS and forms for monthly sales and income tax returns

Career Highlights

Identified operational issues and devised goals and plans to address them.

Assigned tasks to individuals and departments.

Divided tasks appropriately according to departments.

Monitored progress within each department toward goal attainment utilizing measurable data in spreadsheet

applications.

Conducted analysis of progress and held monthly meetings regarding goals and tasks.

Devised measurable and observable steps to achieving operational outcomes.

Assigned plan tasks to different departments and individuals.

Coordinated departments to focus on goal plans.

Drafted and submitted written memorandums and reports regarding progress.

Held monthly task completion contests to encourage staff.

ACHIEVEMENTS

Successfully migrated three process from on-shore team to respective country

Best Manager award for the quarter twice

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