Mobile: 994******* E-Mail: email@example.com Skype Id: cs_adhi
LinkedIn Id: https://www.linkedin.com/in/audhi-kesavan-ab81131a
Dedicated and skilled process developer with more than 15 years of proven achievements in various sectors with the specialization in Financial Aspects and Customer Services. Visited USA for automating the process with excel macros, which resulted in reduction of standard time up to 90% with 100% accuracy
Certified six sigma green belt professional
15 years of experience in US retirement process
Hands-on-experience in handling process operations and procedural changes across financial management services
Specialized in process improvement, and process modeling training, process workflow development, and requirements gathering
Quality focused team player providing excellent customer service, maximizing productivity, optimizing workflow procedures, building alliances and strengthening communications with clients
Strong experience in leading a team of professionals and well versed with MS Office Suite
Track record of enthusiastic leadership and management, consistently promoted to positions of increasing responsibility and acting as an escalation gate to resolve critical issues of team members
Thorough active listening skills to determine the client requirements in order to ensure client satisfaction
Extensive experience in providing process training to new employees / team members and performing quality audits with respect to the process
Outstanding analytical, problem solving and interpersonal skills with quick learning ability
Planning & Development
Advanced knowledge in excel and VBA.
Intermediate knowledge in ms word, PPT and Visio
Pursuing Master of Business Administration from Bharathidasan University, India
Bachelor of Arts from University of Madras, Chennai India - 2000
Certificate of Finance from Loyola Institute of Business Administration, India
Honors Diploma in Computer Application from Computer Software College, India
Advanced Diploma in Computer Application from Computer Software College, India
Certified Telephone Operator from Royal Telegraph and Wireless Training institute, India
Successfully completed Tally course from Computer Software College, India
Cambridge certified business communicator
May 2005 - Till Date RR Donnelley Outsource India Pvt. Ltd, India
Carrying out a teaSugge40 people
Suggesting necessary changes in the process to the onshore team whenever required
Conducting process training sessions to new team members
Determining the strength of an individual employee and motivating them to achieve their individual goals
Managing the team to deliver the plans within turnaround time
Providing an MIS report to onshore team and senior management
Catering appropriate feedback to every individual member in the team based on their performance
Providing performance appraisals to team members as per terms and norms of the company
Jan 2001 - May 2005 Gopal & Company, India
Formulated annual reports as per client requirements
Drafted statutory forms for filing TDS
Accountable for auditing account books of the client
Jan 1998 - Apr 2000 G S Marketing, India
Collected the orders from the customer
Delivered the product to customer within agreed time lines.
Administrative and accounts in charge.
Responsible for maintaining books of accounts, BRS, office operation.
Preparing MIS and forms for monthly sales and income tax returns
Identified operational issues and devised goals and plans to address them.
Assigned tasks to individuals and departments.
Divided tasks appropriately according to departments.
Monitored progress within each department toward goal attainment utilizing measurable data in spreadsheet
Conducted analysis of progress and held monthly meetings regarding goals and tasks.
Devised measurable and observable steps to achieving operational outcomes.
Assigned plan tasks to different departments and individuals.
Coordinated departments to focus on goal plans.
Drafted and submitted written memorandums and reports regarding progress.
Held monthly task completion contests to encourage staff.
Successfully migrated three process from on-shore team to respective country
Best Manager award for the quarter twice