`P.O. Box: *****

Abu Dhabi,

United Arab Emirates

Cellular1: +971*********

E-mail: adc0c4@r.postjobfree.com

Eman Mohamed

Anwer Refai

RESUME

SUMMARY

Career

Objective

Seeking for a dynamic and motivated position in a competitive organization, whereby my skills, academic background and expertise may be utilized and further developed to grow professionally in a variety of fields.

I am dedicated to every task that I undertake, believing that nothing is worth doing unless it is done to perfection.

Academic

Education

& Professional

Certificates

Enrolled in Master of Business Administration (MBA) Program with ESLASCA Business School

Bachelor of Law from Ain Shams University in Cairo, Egypt. achieved in 2009

Certificate in Drafting Legal Contracts for Ain Shams University in Cairo, Egypt. achieved in 2009

ICDL (International Computer Driver’s License) certificate from Misr Learn Centre, Cairo, Egypt – July 2010

SCE Sample paper and pencil TOEFL with a score equivalent to 600 American University in Cairo, Egypt – April 2009 Work

Experience

January 2020 to Present: Luxury Homes Real Estate LLC. UAE Operations Specialist

Assist the business sales director in planning, organizing and coordinating functions relating to the operation of the business

Maintain an updated client, customer, contractor and supplier management system

Provide recommendations and suggestions for

improvements in any aspects relating to increased

performance

Help with the onboarding process including screen and interviewing candidates

Train new hires as necessary and ensure policies and procedures are followed

Keep up to date with the current market trends and industry forecasts

Coordinates with different departments to achieve optimal work production across the board

Perform regular audits between systems to ensure accurate data

Creates new hire login tickets and facilitates team assignments

Interacting with customers and suppliers, answering questions, and resolving issues.

Tracking and reporting on operational performance. January 2017 to August 2019: Wafflicious eg. First Egyptian Brand specialized in Waffle, Started in 2009 with 12 branches across Egypt. Project Manager / Business Development Assistant

Duties & Responsibilities:

Focal point between all departments inside the company.

Communicate externally between all the out sourcing companies the company deals with.

Handle all the call center reports and issues.

Handle all marketing activates and communicate directly with the marketing department.

Assist the CEO with important tasks.

Attending meetings and Business Conferences and

updating the company information.

Responsible for corporate deals.

Responsible for ensuring the tools and processes are adequate to support delivery of key organizational initiatives.

Manage data & track key information to improve project performance and overall project portfolio quality and process consistency

Provide administrative support to the Business

Development Director.

Create agendas, schedules meetings, detailed meeting minutes and tracks tasks and action items.

To support business development director to develop call center, daily sales target, operations inside the company July 2015 to May 2016: CAPITAL for Real Estate and Investment, Cairo, Egypt

Operations Manager

Duties & Responsibilities:

Worked on managing and increasing the

effectiveness/efficiency of support services for all the departments.

Worked on developing different processes that meet business needs across the company

Worked on developing standards and procedures for business operations;

Worked on developing business plan and strategies to meet operational requirements;

Participated in managing, hiring, training, appraisals and promotions of staff;

Worked on analyzing business operational results and provide recommendations for improvements

November 2013 to October 2014: ERA Commercial & Real, Cairo, Egypt. Specialized in Real Estate brokerage and Development Operations Manager

Duties & Responsibilities:

Coordinates between my branches internally and

externally among branches and different company

departments, receives and revises prospect forms,

agreements, and listings from sales associate, carries out all the magazine procedures.

Responsible for supervision of all branches according to a specific system, attends weekly sales meeting; Assists branch members in preparing properties presentations as well as presentations concerning the departments

services.

Responsible for collecting the properties from the agents which will be inserted in the monthly magazine.

Carrying out buyers, sellers follow up calls on clients preparing status to be reported to the operation

department.

Preparing on going deals for weekly branch meeting, monthly Committee, which includes market news;

properties and success story on closed deals.

Jun 2012 to October 2013: ERA Commercial & Real, Cairo, Egypt. Specialized in Real Estate brokerage and Development Senior Commercial Coordinator

Duties & Responsibilities:

Prepared activity reports for management’s guidance;

Gathered and prepared sales information, and drafted reports/ scheduled of the same for management’s

reference;

Created new forms and worked on improving admin

system, in order to enhance the efficiency of the work flow;

Drafted marketing proposals, agreements, templates and presentations for the use of the commercial department;

Responsible of some human resources work like

recruitment forms for the new agents, attendance,

deduction reports, vacations, business cards, and medical insurance.

Jun 2010 to February 2011: Argonaut Engineering Company, Cairo, Egypt. Specialized in Security and Safety Solutions. Marketing Coordinator

Duties & Responsibilities:

Created, delivered, edited, and optimized marketing materials.

Ensure that messages are supportive and consistent with marketing strategies.

Supervise social media outreach.

Deliver content via LinkedIn, Twitter, Facebook, email, or direct mail.

Coordinated and delivered email campaigns.

Created brochures and sell sheets.

Provided support to marketing department.

Coordinated flow of information and communication and disseminate it according to plan/strategy.

Worked with manager and business units to determine event budget and manage expenses related to the same. Characteristics

& Abilities

Proficient in Arabic and English languages technical writing

Highly competent in customer service management

Proficient in preparing presentations with Power Point and Microsoft Packages

Experienced in internet usage

Experienced in using Microsoft Office.

Personal Data

Date of Birth & Place: Dec 5th 1987, Cairo – Egypt

Languages Spoken: Arabic and English

Marital Status: Married

Holding a UAE Driving License

N.B.: All documents will be supported upon request.

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