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Sales Customer Service

New Delhi, Delhi, India
April 29, 2020

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Cedar Drive, **

Malibu Towne, Gurgaon

HR 122018, India.



Seasoned travel and tourism professional with more than 10 years’ experience assisting customers fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world. TOOLS, COMPETENCIES & SKILLS

Vacation Packages and Travel Itinerary: Expertise in customized vacation packages and travel itineraries as per customer needs.

Group Tickets – Can handle 100+ passengers in one travel.

Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.

Business Development Skills: I have already been responsible for generating crores of rupees of revenue.

Extensive knowledge and education of the top tourist destinations Spain, Greece, Switzerland and many more around the world.

Expert in various ticket booking tools and some of the popular tools I have worked on are Amadeus, Galilio and more.


4/2008 – Present (10+ Yrs) Business Head, Shivam International Key Responsibilities:

Managed more than 10 key agents to ensure they properly handled client requests and fulfilled their duties as expected.

Leading team of more than 50 people across marketing, sales, ticketing, packages and others.

Successfully grew company’s sales to more than 50 cr.

Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.

Coordinate transportation, accommodations, and itineraries for domestic and international trips as per client’s needs, budgets, and expectations.

Develop client intake forms and interview processes that enhance the ability to understand client requirements and led to a 20 percent increase in customer satisfaction.

Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that saved clients an average of 25 percent per trip.

Utilize the latest sales techniques to upsell products and services to enhance client’s overall experience.

Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.

Coordinated with vacation club members to book the flights, accommodations, and other components of their trips.

Answered questions of current and prospective clients about the vacation club and the benefits of purchasing packages and experiences.

Key Achievements:

Successfully organized a group ticket and visa sales for around 700 pax for Oman. Generated a business of approx.. 2-2.5cr to the company. Overcame all the challenges and completed the delivery within short period of time as per client needs.

Increased business by 25 percent through leveraging excellent customer service and sales negotiation skills to upsell products.


2006 Amadeus( diploma)

2008 Indraprastha University, Delhi, India.


Graduated in Bachelors in Business Administration (BBA). 2008 IATA (Diploma)


I love to travel, and I have visited every National Park in the country. In my spare time, I go hiking and enjoy being outdoors

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